Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Contact Name and Title: [redacted] CFO Contact Phone: [redacted] Contact Email: [redacted] @cuivre.com On 8/3/at 11:A.M., the consumer called our office to set up electric service for a new homePer our standard business practice, a social security verification and credit check was runI listened to the phone recording for this call and the CSR informed the consumer that a $deposit would be due and payable by 8/29/The consumer questioned "I have to pay a $deposit?" which the CSR confirmedThe consumer stated "That's ridiculousWhateverThat's fine." On 8/27/a courtesy call was sent to the consumer's phone asking someone to call the officeWith a callback the consumer would have been reminded that a deposit of $was due by 8/29/According to our records, the call was completed and the message played in its entiretyWe have no indication that the consumer returned the call Because the deposit was not paid, a collector was sent to the location on 9/2/to collect the $which the consumer paidA $collection fee is charged when an employee is required to go to a location to collect an amount due As part of its rate structure, Cuivre River Electric assesses a $.60/day service availability feeThis fee is used to recover costs to maintain the meter and other infrastructure required to supply electricity to a location [redacted] is a charitable program established by Cuivre River Electric years agoEach electric bill is "rounded up" to the nearest dollar; those pennies are then distributed to recipients throughout the Cooperative's territoryCuivre River Community Trust has oversight of the program and approves grants for medical equipment, educational scholarships, weatherization improvements, etcMembers of the Cooperative are automatically signed up for the program but can opt out at any time with a phone call to the office In conclusion, it is unfortunate that the consumer is upset about her electric account; however, all fees are legitimate and will standThe consumer was informed about the deposit and when it was dueIf the consumer wishes to not participate in the [redacted] program, she can contact the office and we will remove her from the program
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Contact Name and Title: [redacted] CFO Contact Phone: [redacted] Contact Email: [redacted] @cuivre.com On 8/3/at 11:A.M., the consumer called our office to set up electric service for a new homePer our standard business practice, a social security verification and credit check was runI listened to the phone recording for this call and the CSR informed the consumer that a $deposit would be due and payable by 8/29/The consumer questioned "I have to pay a $deposit?" which the CSR confirmedThe consumer stated "That's ridiculousWhateverThat's fine." On 8/27/a courtesy call was sent to the consumer's phone asking someone to call the officeWith a callback the consumer would have been reminded that a deposit of $was due by 8/29/According to our records, the call was completed and the message played in its entiretyWe have no indication that the consumer returned the call Because the deposit was not paid, a collector was sent to the location on 9/2/to collect the $which the consumer paidA $collection fee is charged when an employee is required to go to a location to collect an amount due As part of its rate structure, Cuivre River Electric assesses a $.60/day service availability feeThis fee is used to recover costs to maintain the meter and other infrastructure required to supply electricity to a location [redacted] is a charitable program established by Cuivre River Electric years agoEach electric bill is "rounded up" to the nearest dollar; those pennies are then distributed to recipients throughout the Cooperative's territoryCuivre River Community Trust has oversight of the program and approves grants for medical equipment, educational scholarships, weatherization improvements, etcMembers of the Cooperative are automatically signed up for the program but can opt out at any time with a phone call to the office In conclusion, it is unfortunate that the consumer is upset about her electric account; however, all fees are legitimate and will standThe consumer was informed about the deposit and when it was dueIf the consumer wishes to not participate in the [redacted] program, she can contact the office and we will remove her from the program