Custom Overhead Door Service, Inc.

I filed a complaint already but it was closed before I was able to respondThe complaint #***I would like to state that I never hire any work to be done without first checking with the Revdex.comYou gave this company an A+ rating which is why I hired themI had an electrician come out to my house and look at the garage door opener in questionHe found that the opener and the button that opens the door were fineBut what he did find was: No wire nuts were installed on the wiring of all three doors, no wire nuts on the wire splices, wires not properly strapped up, and the reason the door opener would not work is because there was a LOOSE CONNECTION WITH THE WAY IT WAS WIREDThis is what I said I thought the problem was and told the owner so but he refused to come out and look at it and told me to call LGEThe electrician also stated that minimum requirements was done on the wiring and felt the way it was wired would not pass code inspectionThe owner also stated that my door openers were of cheap quality, when in fact they got a quality rating of 4-stars with being highest ratingAll I wanted was for them to come out and see if it was a loose connection and he refusedI want anyone that considers hiring this company when they check with the Revdex.com to know that this company will not guarantee their work and BUYER BEWARE OF THIS COMPANYI will also send pictures of what my electrician found because I have not had the problem fixed yetI will gladly pay my electrician to fix their mess because I don't want them back on my property. Desired Settlement: Your browser does not support inline frames or is currently configured not to display inline frames.-- Select your Desired Settlement --A LetterA Phone CallAccept Refund MerchandiseAn EmailApologyBilling AdjustmentChange the Store PolicyComplimentary ServiceDelivery of OrderExchangeExplanation of ChargesFinish the JobNo settlement requested - for Revdex.com information onlyNot applicableOther (requires explanation)RefundRefund-CashRefund-CheckRefund-Credit Card CreditRefund-Gift Card/Store CreditRepairReplacementStop Contacting Me Desired Outcome: I want anyone that calls the Revdex.com about this company to be able to read my complaint and decide whether they want to take a chance hiring this company and I feel they should not have an A+ rating because of the way they treated me, the customer

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Custom Overhead Door Service, Inc.
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:...


[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
When contacted by the complainant I informed her that those openers were not purchased from us. We use a Liftmaster model which is heavier made, and the only way to get a year service free warranty was to purchase them from and have them installed by us. She chose to purchase an economy model from a local hardware store, which she had the right to do, but all we supplied was the labor to install. they were working just fine when we were done or I wouldn't have wanted her to pay us. I told her to contact the 1-800 # in the manual and they would troubleshoot it over the phone. I explained to her that since these discount openers were not purchased from us, I cannot warranty them. She became irritated and I said, "You will have to pay for service call because I don't know what is wrong with it. It could have been hit by lightening or some other defect by the manufacturer, that's why you need to contact the maker of it and explain it to them, They will probably send you a new one." But she continued to be difficult to work with.
Sent on: 12/3/2014 2:22:53 PM<