D & L Towing

Initial Business Response / [redacted] (1000, 7, 2016/01/20) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@dltowing.com After talking with Mr [redacted] , I agreed to split the cost of the storage and refund him $This is more than he asked for, but I thought it was only fair for the confusion Check# [redacted] was sent to him on 1/19/

Initial Business Response / [redacted] (1000, 8, 2015/11/16) */ I tried to respond to the first and second email but it was not workingWe never had the tow hook and we do not use them because we do not trust themI did buy her a new tow hook, though, to satisfy the customer and she picked it up from the dealership

The customer had an accident and slid onto a large rock which incapacitated her carHer car slid forward onto the rock and lifted the front of the car off the groundThe driver stated to me that the front bumper was caught on the rockOur driver did all that he could do to remove the car without further damageThe customer does not understand that there was prior damage that could not be seen until the car was removed from the rockThe driver did offer to tow her car to a body shop as he said there could be more damage under the carAll of the damage was due to the accident involving the rock.We can not assume any responsibility for damage as this was an accident that the customer was inI tried to talk to her on the phone that night and was yelling so much and so loud, that I told my driver to just drop her car and not charge her as we were very busy and the driver did not have to listen to her abuse

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@dltowing.com I have tried calling times and sent EMail to Ms [redacted] with no return calls After talking with the driver,it appears that the wheel fell off of the car causing the damageWhen you are driving and a wheel falls off, the wheel and tire go towards the rear of the front fender and drivers door