Dance Academy At South Hill

Complaint: [redacted] I am rejecting this response because: There are more shows than just this recital.? Must the dance students fund all the things that you mentioned when there are other shows performing for the entire weekend.? Sorry,? this is a conflict of interest no matter which way you look at it.? Taking money from one owned business to fund another business by the same owners.? ? I will either expect a refund of my $or the costume that we have paid for.? Such a waste of my time dealing with this business.? So what about children that sign up after the new year? They wont receive costumes because they have already been ordered.? The costume had better fitSeems to me it would benefit the dance studio by keeping the costume for another teen and return my money.? Either way I will not do business again and I will discourage any friends, facebook friends and family from doing business with this shady business.? ? Check marks do not constitute knowledge.? Anyone, including the office manager could have put the check marks in after contract signed.? It is a good business practice for one to initial those spots instead.? Since the Revdex.com is not able to solve this for me, I will turn to Get Jesse on TV.? I obviously need more visability for my case.Sincerely, [redacted]

[redacted] Please See Attached Documents [redacted] Dear [redacted] ,I called last week, but did not receive a responseI would be happy to speak with you by phonePleasecall my cell phone if you would like to reach meMy number is: [redacted] .This letter Is a response to a complaint ID number [redacted] .The complaint suggests: Policies regarding withdraw from classes and non-refundable costumes oreunclear or that the customer was not informed of these policiesA charge for entrance to our recitalvia A Victorian Country Christmas is a conflict of interest.I have enclosed paperwork in relation to the [redacted] account (student- [redacted] ***)The originalenrollment was online during the summer of To complete a registration the online system requiresthe client to read and agree to all polices Including the non-refundable charges tor costumes and ourwithdraw policyThe [redacted] 's continued their registration by signing a fall registration and keepingtheir credit card on fileOnce again, the client signed the registration form which inclvdes disclosure ofall policiesThe client signs this form Indicating that they have read and understand the policies.At no time was the costume purchase (occurs in November) or withdraw poly questionedIn addition, theclient did not question the location of the Christmas recitalI have enclosed a hand-out featuring theaccessories Information necessary for the Christmas recitalThis hand-out was one of many hand-outsand email notices Indicating the recital occurred at A Victorian Country ChristmasWe own A VictorianCountry ChristmasIn no way is this Information hiddenWe have a truck in our parking lot that Isembossed with the name of our festival and the upcoming dates for the event.Our ticket prices are kept low for our recital because we are able to use the mainstage at A VictorianCountry ChristmasHowever, we have to pay staffing, tech fees tor sound, lights, and video, as well asmaintenance for the seat theater during the four hour window for our dress rehearsal (no chargefor dancers and families) and the three hour window for our recitalIn addition to theater and staffingcosts we rent the Hobby Hall portion of the Western Washington Fairgrounds and Events Center used fora green room, dressing rooms, and waiting areas specifically for the recitalJust like all studios in ourarea, we would have a ticket fee for our recitals whether we were at A Victorian Covntry Christmas or atheater venue because a recital requires staffing, technical crews, and theater rental/use costsPleasenote, students receive a free ticket to get into A Victorian Country Christmas on the day of the recital Children, including siblings dancers and under attend the recital and A Victorian Country Christmas freeof chargeThe price of a ticket to attend the recital Is $12, but there are special prices for students andseniors citizens as wellStudents of TDA are not required to participate In the recitalWe had severalstudents that were out of town tor the recitalThey performed in the dress rehearsal, but opted out ofthe recitalIn some cases a student did not perform in In either the dress rehearsal or the recitalThis Isaccepted as long as arrangements are made In advance.The complaint regarding our Christmas recital venue and withdraw polles was not made until after theclient determined they would like to withdraw to pursue another activity and they did not agree with ourstance regarding maintaining contractual obligations.Our office manager made every effort to show the client the written policies they agreed to andmaintained communication by email and phone.Please review the enclosed Information and let me know if you have further questions Sharl F [redacted] , director The Dance Academy of Puyallup

Hello! I received this email for the first time todayI received a call suggesting I had received an email from the Revdex.com, but I had not received anything until today. I am more than happy to work with Ms***. We asked for a doctors letter outlining her daughter's injuryOur
contract requires days notice for withdraw from a classWe also do not accept withdraws after a certain point in the year, however with a doctors note I was going to revisit this case even though our policy regarding withdraw from a class is clear I would be happy to support this customer, but I am aware that our office manager explained that a WEB MD document was not the type of doctors notice we needed. I requested formal documentation form a doctor which would offer a diagnosis and clear explanation of her daughter's injuryThis information would allow me to consider the plan in relation to withdraw that differs from the policy outlined in our contract. This injury did not occur at our place of business and we had no supporting documentation except for a WEB MD explanation Thanks! Shari F*

Complaint: ***I am rejecting this response because: There are more shows than just this recital. Must the dance students fund all the things that you mentioned when there are other shows performing for the entire weekend. Sorry, this is a conflict of interest no matter which way you look at it. Taking money from one owned business to fund another business by the same owners. I will either expect a refund of my $or the costume that we have paid for. Such a waste of my time dealing with this business. So what about children that sign up after the new year? They wont receive costumes because they have already been ordered. The costume had better fitSeems to me it would benefit the dance studio by keeping the costume for another teen and return my money. Either way I will not do business again and I will discourage any friends, facebook friends and family from doing business with this shady business.
Check marks do not constitute knowledge. Anyone, including the office manager could have put the check marks in after contract signed. It is a good business practice for one to initial those spots instead.
Since the Revdex.com is not able to solve this for me, I will turn to Get Jesse on TV. I obviously need more visability for my case.Sincerely,*** ***

Complaint: ***I am rejecting this response because: they assumed that we knew that the Victorian Country Christmas was owned by Ms F*I did not know this as we were new to the dance academy There was never a conversation in regards to thisI still feel like there was double dipping due to her owning both companies There was never any conversation about *** not participatingWe would have still had to pay the costume fee whether she participated or notAs far as the costume fees, that is fine, but I want ***'s costume that I paid $dollars forThat is only fair*** is a foster child She doesn't understand this whole conversation My only way to resolve this is to either get my $back or receive the costume that was paid for The contract had check marks down the sideI did not put those check marks thereI would have initialed them I do not remember seeing it nor do I receive a copy of the contract Since I did not receive a copy, the contract is not binding. Sincerely,*** ***

Complaint: ***I am rejecting this response because: There are more shows than just this recital. Must the dance students fund all the things that you mentioned when there are other shows performing for the entire weekend. Sorry, this is a conflict of interest no matter which way you look at it. Taking money from one owned business to fund another business by the same owners. I will either expect a refund of my $or the costume that we have paid for. Such a waste of my time dealing with this business. So what about children that sign up after the new year? They wont receive costumes because they have already been ordered. The costume had better fitSeems to me it would benefit the dance studio by keeping the costume for another teen and return my money. Either way I will not do business again and I will discourage any friends, facebook friends and family from doing business with this shady business.
Check marks do not constitute knowledge. Anyone, including the office manager could have put the check marks in after contract signed. It is a good business practice for one to initial those spots instead.
Since the Revdex.com is not able to solve this for me, I will turn to Get Jesse on TV. I obviously need more visability for my case.Sincerely,*** ***

[redacted] Please See Attached Documents [redacted]
Dear [redacted],I called last week, but did not receive a responseI would be happy to speak with you by phonePleasecall my cell phone if you would like to reach meMy number is: [redacted].This letter Is a response to a complaint ID number [redacted].The
complaint suggests: Policies regarding withdraw from classes and non-refundable costumes oreunclear or that the customer was not informed of these policiesA charge for entrance to our recitalvia A Victorian Country Christmas is a conflict of interest.I have enclosed paperwork in relation to the [redacted] account (student- [redacted])The originalenrollment was online during the summer of To complete a registration the online system requiresthe client to read and agree to all polices Including the non-refundable charges tor costumes and ourwithdraw policyThe [redacted]'s continued their registration by signing a fall registration and keepingtheir credit card on fileOnce again, the client signed the registration form which inclvdes disclosure ofall policiesThe client signs this form Indicating that they have read and understand the policies.At no time was the costume purchase (occurs in November) or withdraw poly questionedIn addition, theclient did not question the location of the Christmas recitalI have enclosed a hand-out featuring theaccessories Information necessary for the Christmas recitalThis hand-out was one of many hand-outsand email notices Indicating the recital occurred at A Victorian Country ChristmasWe own A VictorianCountry ChristmasIn no way is this Information hiddenWe have a truck in our parking lot that Isembossed with the name of our festival and the upcoming dates for the event.Our ticket prices are kept low for our recital because we are able to use the mainstage at A VictorianCountry ChristmasHowever, we have to pay staffing, tech fees tor sound, lights, and video, as well asmaintenance for the seat theater during the four hour window for our dress rehearsal (no chargefor dancers and families) and the three hour window for our recitalIn addition to theater and staffingcosts we rent the Hobby Hall portion of the Western Washington Fairgrounds and Events Center used fora green room, dressing rooms, and waiting areas specifically for the recitalJust like all studios in ourarea, we would have a ticket fee for our recitals whether we were at A Victorian Covntry Christmas or atheater venue because a recital requires staffing, technical crews, and theater rental/use costsPleasenote, students receive a free ticket to get into A Victorian Country Christmas on the day of the recital
Children, including siblings dancers and under attend the recital and A Victorian Country Christmas freeof chargeThe price of a ticket to attend the recital Is $12, but there are special prices for students andseniors citizens as wellStudents of TDA are not required to participate In the recitalWe had severalstudents that were out of town tor the recitalThey performed in the dress rehearsal, but opted out ofthe recitalIn some cases a student did not perform in In either the dress rehearsal or the recitalThis Isaccepted as long as arrangements are made In advance.The complaint regarding our Christmas recital venue and withdraw polles was not made until after theclient determined they would like to withdraw to pursue another activity and they did not agree with ourstance regarding maintaining contractual obligations.Our office manager made every effort to show the client the written policies they agreed to andmaintained communication by email and phone.Please review the enclosed Information and let me know if you have further questions
Sharl F[redacted], director
The Dance Academy of Puyallup

I called and wrote to the Revdex.com in response to the [redacted] Family
We have also? responded in full to the client's requests for information regarding our policies and their contract.? The summer contract was completed online and requires the individual to agree to each section of the contract before moving forward with registration which results in a checkmark when they agree to the section and move to the nextIn addition, the fall contract states the same information as the summer contract regarding our withdraw process and non-refundable costume fee policy.? The signed contracts have been provided to the? [redacted] family
We informed the [redacted] family? all costumes arrive in April and early May from professional costume companiesThey have requested we mail the costume to themThis is not our policy, but we will mail the costume to them to the address? on their contractIf their address changes, please notify us
Regarding the location of our recital; every? studio in our area studio has a recitalEvery studio charges a ticket price per person to attendWe give tickets to our students to? attend? the recital free of chargeWe pay for the personnel to staff the five hour dress rehearsal and the window of up to hours for set up and take down as well as facilitation of the recitalWe provide color programs, spotlight technicians, snow machines, as well as light and sound technicians for the full hours of our dress rehearsal and the recital showWe pray for the Hobby Hall? used for? recital dressing areasWe also pay for maintenance of the theater area and the Hobby Hall portions of the Western Washington Fairgrounds during our dress rehearsal and recital prep and facilitation.? The standard ticket price of many recitals varies from $16-dollarsOur ticket price is $with additional discounts for students, military and seniorsOn average? recital ticket is $10? and children and under attend free
Take care!
?
Shari F[redacted], Director
The Dance Academy of Puyallup

[redacted] Please See Attached Documents [redacted]
Dear [redacted],I called last week, but did not receive a response. I would be happy to speak with you by phone. Pleasecall my cell phone if you would like to reach me. My number is: [redacted].This letter Is a response to a complaint ID number [redacted].The...

complaint suggests: 1. Policies regarding withdraw from classes and non-refundable costumes oreunclear or that the customer was not informed of these policies. 2. A charge for entrance to our recitalvia A Victorian Country Christmas is a conflict of interest.I have enclosed paperwork in relation to the [redacted] account (student- [redacted]). The originalenrollment was online during the summer of 2015. To complete a registration the online system requiresthe client to read and agree to all polices Including the non-refundable charges tor costumes and ourwithdraw policy. The [redacted]'s continued their registration by signing a fall registration and keepingtheir credit card on file. Once again, the client signed the registration form which inclvdes disclosure ofall policies. The client signs this form Indicating that they have read and understand the policies.At no time was the costume purchase (occurs in November) or withdraw poly questioned. In addition, theclient did not question the location of the Christmas recital. I have enclosed a hand-out featuring theaccessories Information necessary for the Christmas recital. This hand-out was one of many hand-outsand email notices Indicating the recital occurred at A Victorian Country Christmas. We own A VictorianCountry Christmas. In no way is this Information hidden. We have a truck in our parking lot that Isembossed with the name of our festival and the upcoming dates for the event.Our ticket prices are kept low for our recital because we are able to use the mainstage at A VictorianCountry Christmas. However, we have to pay staffing, tech fees tor sound, lights, and video, as well asmaintenance for the 1500 seat theater during the four hour window for our dress rehearsal (no chargefor dancers and families) and the three hour window for our recital. In addition to theater and staffingcosts we rent the Hobby Hall portion of the Western Washington Fairgrounds and Events Center used fora green room, dressing rooms, and waiting areas specifically for the recital. Just like all studios in ourarea, we would have a ticket fee for our recitals whether we were at A Victorian Covntry Christmas or atheater venue because a recital requires staffing, technical crews, and theater rental/use costs. Pleasenote, students receive a free ticket to get into A Victorian Country Christmas on the day of the recital.
Children, including siblings dancers 5 and under attend the recital and A Victorian Country Christmas freeof charge. The price of a ticket to attend the recital Is $12, but there are special prices for students andseniors citizens as well. Students of TDA are not required to participate In the recital. We had severalstudents that were out of town tor the recital. They performed in the dress rehearsal, but opted out ofthe recital. In some cases a student did not perform in In either the dress rehearsal or the recital. This Isaccepted as long as arrangements are made In advance.The complaint regarding our Christmas recital venue and withdraw polles was not made until after theclient determined they would like to withdraw to pursue another activity and they did not agree with ourstance regarding maintaining contractual obligations.Our office manager made every effort to show the client the written policies they agreed to andmaintained communication by email and phone.Please review the enclosed Information and let me know if you have further questions.
Sharl F[redacted], director
The Dance Academy of Puyallup

I called and wrote to the Revdex.com in response to the [redacted] Family.
We have also responded in full to the client's requests for information regarding our policies and their contract. The summer contract was completed online and requires the individual to agree to each section of the contract before moving forward with registration which results in a checkmark when they agree to the section and move to the next. In addition, the fall contract states the same information as the summer contract regarding our withdraw process and non-refundable costume fee policy. The signed contracts have been provided to the [redacted] family.
We informed the [redacted] family all costumes arrive in April and early May from professional costume companies. They have requested we mail the costume to them. This is not our policy, but we will mail the costume to them to the address on their contract. If their address changes, please notify us.
Regarding the location of our recital; every studio in our area studio has a recital. Every studio charges a ticket price per person to attend. We give tickets to our students to attend the recital free of charge. We pay for the personnel to staff the five hour dress rehearsal and the window of up to 5 hours for set up and take down as well as facilitation of the recital. We provide color programs, spotlight technicians, snow machines, as well as light and sound technicians for the full 5 hours of our dress rehearsal and the recital show. We pray for the Hobby Hall used for recital dressing areas. We also pay for maintenance of the theater area and the Hobby Hall portions of the Western Washington Fairgrounds during our dress rehearsal and recital prep and facilitation.  The standard ticket price of many recitals varies from $16-25 dollars. Our ticket price is $12 with additional discounts for students, military and seniors. On average recital ticket is $10 and children 5 and under attend free.
Take care!
 
Shari F[redacted], Director
The Dance Academy of Puyallup

Complaint: [redacted]I am rejecting this response because: they assumed that we knew that the Victorian Country Christmas was owned by Ms F[redacted]. I did not know this as we were new to the dance academy.  There was never a conversation in regards to this. I still feel like there was double dipping due to her owning both companies.  There was never any conversation about [redacted] not participating. We would have still had to pay the costume fee whether she participated or not. As far as the costume fees, that is fine, but I want [redacted]'s costume that I paid $75 dollars for. That is only fair. [redacted] is a foster child.  She doesn't understand this whole conversation.  My only way to resolve this is to either get my $75.00 back or receive the costume that was paid for.  The contract had check marks down the side. I did not put those check marks there. I would have initialed them.  I do not remember seeing it nor do I receive a copy of the contract.  Since I did not receive a copy, the contract is not binding. Sincerely,[redacted]