Dealsondirect.com

Hi ***, Again, we do not provide return shipping labels We provided all product information in order for you to make a decision on purchasing it If you need anything else, please feel free to contact us The return offer we provided will stand for the remaining days, if you change your mind Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meEven with their arrogant response, I just hope the merchandise was mailed because they said that it would be shipped before Sincerely, [redacted] ***

Thank you for your email Firstly we would like to apologize for the inconvenience and disappointment that you experienced in an attempt to return your order recentlyWe have contacted you via phone times and have documented all attemptsWe contacted you during business hours as well as after business hoursOur policy states that return shipping is the responsibility of the buyerIn some cases we would reimburse a customer if the item they received was damaged upon arrival and we have placed a claim with ***The product dimensions and information was listed within the posting location where purchased In an effort to remediate this issue/confusion we can offer you a store gift card in the amount of your return shippingThe order must be shipped via [redacted] GroundThis is not something we normally do as we like to be fare with all our customers We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels Once again, please accept our sincere apologies and we look forward to serve you Should you require any further assistance, you are welcome to contact our customer service team at ###-###-####

Hi, Your items have shipped out yesterdayThe tracking below will start to update within the next hours [redacted] Thanks!

Complaint: *** I am rejecting this response because:
DealsOnDirect has chosen to not address the fact that as a direct result of me excepting their offer an erroneous charge was placed on my cardat the exact same time and with the exact same transaction numberThis fraudulent charge is absolutely the responsibility of DealsOnDirect and their partnership with ***
Acknowledging that there was an issue, apologizing and fixing it for future companies is the ethical thing to do however they've chosen to use the D's defense knowing that there would be a complete lack of any real interest in investigating by the Revdex.com
Hopefully the number of complaints mounting will speak for itself

Please note that the two charges were made at the exact same time on the exact same dateI made only one, solitary purchasetwo charges were made at the exact same timeIt is unreasonable that DealsOnDirect will not acknowledge that my acceptance of their one offer of a cell phone case resulted in TWO charges
Thanks, ***

Hi,
I show that your package has been delivered via ***.
See below for tracking link
***
Thanks!

Complaint: ***
I am rejecting this response because:
First of all, I take issue with the fact that they have said they've called me "six documented times." I received only one voice message from someone who refused to leave a callback numberIt is insincere and poor customer service to contend that this is a sufficient and adequate response.
Furthermore, the offer for store credit for shipping is unacceptable to meThis heavy and bulky item is entirely too expensive to ship back without a prepaid labelI feel that this is an unacceptable resolutionAfter this experience, I have no desire to use this company's services again so store credit is uselessPlease send me a pre-paid shipping label to return this item.
Sincerely,
*** ***

Hi ***,
Thank
you for taking the time to communicate to us yesterday as well as today via the
Revdex.com. When I pulled up your account I did see that you spoke to one of the owners of our company about this situation yesterday. We have
every desire to address your needs and provide the best solution available to
resolve your issue. As stated yesterday, we can not be held accountable for a transaction charge from an unknown source just because it is on the same day of a purchase you made from us at DealsOnDirect
Please
accept our sincerest apology for any trouble or inconvenience your credit card may have caused
you. We highly suggest you cancel that card and have them issue you a new one. Again, we highly appreciate
your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest
advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a
satisfied customer and will hope to serve you again in the future.
We also suggest that you try calling the company who made that charge and see what they have to sayAlso, you can put a chargeback or alert against that transaction and your credit card company will do an investigation into why that charge was madeCreating negative feedback on the Revdex.com is probably not the proactive route in getting your credit card secured
Thank
you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Even with their arrogant response, I just hope the merchandise was mailed because they said that it would be shipped before.  
Sincerely,
[redacted]

Hi [redacted],
 
Again, we do not provide return shipping labels.
We provided all product information in order for you to make a decision on purchasing it.
If you need anything else, please feel free to contact us.
 
The return offer we provided will stand for the remaining 30 days, if you change your mind.
 
Thanks.

Hi,
 
Your items have shipped out yesterday. The tracking below will start to update within the next 24...

hours.
 
[redacted]
 
 
Thanks!

Thank you...

for your email. 
Firstly we would like to apologize for the inconvenience and disappointment that you experienced in an attempt to return your order recently. We have contacted you via phone 6 times and have documented all 6 attempts. We contacted you during business hours as well as after business hours. Our policy states that return shipping is the responsibility of the buyer. In some cases we would reimburse a customer if the item they received was damaged upon arrival and we have placed a claim with [redacted]. The product dimensions and information was listed within the posting location where purchased.
In an effort to remediate this issue/confusion we can offer you a store gift card in the amount of your return shipping. The order must be shipped via [redacted] Ground. This is not something we normally do as we like to be fare with all our customers.
We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. 
Once again, please accept our sincere apologies and we look forward to serve you. 
Should you require any further assistance, you are welcome to contact our customer service team at ###-###-####

Review: On March 25, 2013 I ordered a ring from dealondirect.com. As of today, April 30th, I have not received this product. The money I paid for the product came out of my account right away. I emailed them on April 4th asking where the ring was and received a response April 5th saying that the order had been shipped and to allow 9 days. On April 12th I emailed asking for the tracking number so I could see where the product was. April 13th they responded and said it had not been shipped out and it could be another two weeks before it was shipped. I called them on April 29th and was forwarded to a voicemail each time I called. I emailed again and have not gotten a response. At this point it has been over a month since I ordered a ring, one, small, tiny ring and still not received it and as far as I know at this point it has not even been SHIPPED out yet!!!!!! Obviously I will not deal with this company again.

Product_Or_Service: Ring

Desired Settlement: Better customer service would be great. If someone orders a product and your job is to send the product out then do so! At this point I would not order anything from dealsondirect.com and I would NOT recommend their service to anyone. All I want is the prodcut I PAID FOR or a refund and to not deal with this company again.

Business

Response:

Business Response /* (1000, 9, 2013/05/20) */

This has shipped

Size 7

SKU: Sz 7 Eternity Ring

Fulfilled on May 4 2013, 6:39pm via: www.USPS.com

tracking number

#XXXXXXXXXXXXXXXXXXXXXX

Review: DealsonDirect had advertised on [redacted] 1600 thread count Egyptian Cotton sheets for $26.00 You had to purchase the [redacted] certificate to get the discounted $26.00 price, they were valued at $149.00The [redacted] website & the DealsonDirect Website both stated the sheets were 1600 thread count Egyptian Cotton Sheets. In fact, the DealsonDirect website claim that these were 100% "organic Egyptian Cotton".When I received my sheets, the outer case stated, "Egyptian Quality" Sheets. When I opened the sheets, I noticed that these were not Egyptian Cotton. You had look hard to find the tiniest tag, but when you found it, it states 100% microfiber. This is total bate & switch and/or false advertising. I tried calling DealsonDirect several times, but all I got was a constant ringing. So I contacted [redacted] & this is the response I got,Hello [redacted],Thank you for raising your concern about the deal "Get in bed! Egyptian Cotton Sheets" from DealsOnDirect.com.We understand that you have not been successful in contacting the merchant regarding your concern with the product. You have been unhappy with the item since it is not cotton and a microfibre instead.Kindly provide us with your contact number and preferred day(s) and time of call and we will have the merchant contact you as soon as possible. Thank you for your feedback and rest assured that this will be forwarded to the appropriate department for further investigation.In the meantime, this incident will remain closed until the requested information has been provided.Should you have additional questions or concerns, feel free to reach out to us again by logging in to your [redacted] account or by sending your inquiry to http://[redacted].[redacted] I gave them my Phone Number (I have proof) & have not heard anything & they have since marked the complaint as resolved. However after contacting [redacted]deals, the dealsondirect changed there site to say "Egyptian quality" and removed the 100% organic part. I have proof of everythingDesired Settlement: Dealsondirect states that they do not give refunds but rather credit towards items on there website. I do not want a credit I want a full refund or the actual 1600 thread Egyptian Cotton Sheets. Not Egyptian Quality. I do not want a credit from a site that pulls a bate and switch or false advertises.

Business

Response:

Hi,

Review: Dealsondirect sent me some items I did not order, but not the ones I ordered. They are refusing to pay for the return shipping to fix their mistake.On 09/20, I bought 2 sets of cotton queen sheets, for $26 each and $7 shipping each. Instead, they sent me some synthetic fiber (plastic) sheets.The label of the sheets is purposefully misleading, as it uses the word "Egyptian" in huge font, which usually refers to Egyptian cotton, but carefully avoids using the word "cotton" on the label. Written in a tiny font, they write "micro-fiber"!I contacted Dealsondirect. They acknowledged their mistake, and that they had sent me the wrong item. However, they refused to provide me a label for return shipping or to reimburse me for return shipping, unless I had the original shipping box. As no one else has this policy of reusing only the original shipping container, which was also very dirty, I had thrown it a long time ago. However, I do have the original packaging of the sheets, which I am happy to send back to them.Even on their web site, it does not say you NEED to keep the original packaging, so how could I guess? :" Pack your return in the original shipping package, if possible."http://www.dealsondirect.com/pages/returns-exchangesDesired Settlement: I would like to be reimbursed the total amount I paid ($26+$7)*2=$66, and that they pay for the return shipping or provide a return label.I am not asking them to reimburse me for all the time I spent trying to solve a problem that they have full responsibility for.

Business

Response:

Have you tried contacting our customer service department about your issue?

If not, please try doing that as we would be more than eager to assist you.

Review: I purchased a ROBVAC from Deals on Direct 2/28/2013. It is 5/10/2013, and I still haven't received it. The mailbox is full. They also took 2 weeks off between the end of April and May 6th. I was told my order would ship on 4/18 when I finally DID reach someone. That day came and went. On May 7th, I received an email from them saying my product shipped, and gave me a tracking number. The package never moved. On 5/9 I received ANOTHER email with a DIFFERENT tracking number. That shipment never moved. I emailed the company yesterday, and got an email back saying if I was looking for shipping info, to press the link. I did. It says Robvac's are shipping daily b/n 5/5 and 6/5. I want to know exactly when my machine is shipped, and get a tracking number to actually track the shipment. This is ridiculous. I ordered something 2 months before Christmas, and they actually told me there was a delay, because the hats were being "hand made" and they had a quality problem. The hats were MASS made, and sold in the streets of NY. I should never have ordered from them again, but were giving them a second chance. I want my product. Please help.

Product_Or_Service: RoboSweep Automatic Sweeper

Order_Number: XXXXX

Account_Number: Redemption code from

Desired Settlement: I want the product I purchased sent to me right away, with a tracking number that tracks the shipment, and a phone number where someone answers the phone if there is any trouble. Since I purchased on 2/28, it's FAR past my 60 day dispute time with my credit card. This was a gift, and it's been almost 3 months since I ordered.Thanks

Business

Response:

Business Response /* (1000, 5, 2013/05/20) */

This item has shipped

Robotic Sweeper

Square Model TX229

SKU: Square Model TX229

Fulfilled on May 7 2013, 1:00am via: www.USPS.com

tracking number

#XXXXXXXXXXXXXXXXXXXXXX

Consumer Response /* (3000, 7, 2013/05/23) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The product did NOT ship. On their website it shows that they should ship b/n 5/5 and 6/6. This is already after I was told it would ship on 4/18. I actually called them on 5/20, and was told that the shipping number they gave me (they sent me two, so I had to clarify which one. He could not explain why I had two.) WILL be the shipping number when it actually ships. He told me that all the packages are ready to go, but for some reason the USPS in CA does not currently have mail service. WHAT????? There is no news about that. This story is as good as them hand making the hat I purchased in October, 2012, and they weren't happy with the quality. These stories are hard to believe. What is going on with this company? I can't imagine I'm the only one. If they would just get MY package sent out, and let me know when it ships with a good tracking number, so I get it, I will let everyone else fight their own battles. I also request a contact to the manufacturer of the robovac, because I don't see this company standing behind anything. Thanks

Business Response /* (4000, 10, 2013/05/24) */

USPS #XXXXXXXXXXXXXXXXXXXXXX

this was shipped

please see refrence number above.. the label was created in our Ct office and after inventory was not available at the time we then had these labels shipped to California where they are fulfilling the items now. Give a few more days to receive a update in tracking..

sorry for the delay!

Consumer Response /* (4200, 12, 2013/05/31) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I see the product FINALLY shipped on 5/29, but it did NOT ship under the shipping number they originally gave me. It was on the second number they gave me, telling me it shipped on 5/10. The USPS says it's out for delivery. I hope it is. I also hope the product works, because I certainly do not trust that I will be satisfied with a return. This is two strikes. I won't go here again. Thanks

Review: Ordered two Robo Cleaners from Deals on Direct through [redacted] Coupons. Waited months for them. Got notice they were delivered... Didn't happen.

I bought 2 robo sweepers on April 1, 2013 from Deals on Direct through [redacted]. I ordered. They immediately charged my credit card.

The [redacted] coupon voucher numbers are [redacted] and [redacted]

Direct on Deal order numbers are XXXXX and XXXXX.

Four weeks came and went and no sweepers arrived.

Tried to call the number X-XXX-XXX-XXXX numerous days and times from 10am opening time to 4pm and got "ALL CIRCUITS ARE BUSY"

Then I got notices that they were being sent out after June 12. Hooray they're on the way...

I finally got a notice with a tracking number and I keep up with that.

Imagine my surprise when the tracking information said that one was delivered on June 25 and the other on June 26... what a joke.

Went to the post office and they said they hadn't gotten delivery, but gave me a [redacted] card to call and check the tracking.

I called the [redacted] tracking number and was informed that your company sent notification that one would be shipped out on June 23 and the other on June 25. They never received either package and neither did I.Desired Settlement: I would like to receive the Robo sweepers that I ordered and paid for. If they can't deliver them I want my $36 that I paid for the sweepers and any shipping charges I paid refunded. They took my money immediately and expect it back in as quick a time.

Business

Response:

Business Response /* (1000, 5, 2013/07/29) */

Item Has Shipped. Tracking # is XXXXXXXXXXXXXXXXXXXXXX with [redacted]

Consumer Response /* (3000, 7, 2013/07/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I did receive one of the two that I ordered. If they want to refund the money paid for the 2nd one plus any extra postage paid, I will be happy.

Business Response /* (4000, 9, 2013/08/04) */

Hi, we see you received one of your two packages. I can have the 2nd one sent out again as it is not updating with [redacted] and seems to be dead mail. You will receive the 2nd model within 8-12 business days.

Consumer Response /* (4200, 11, 2013/08/06) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I'd rather get my money back for the second one and any shipping cost that I paid. Tired of dealing with this company. I've gotten this message a lot over the past few months and don't believe them. Please refund money. Thanks.

Business Response /* (4000, 13, 2013/08/15) */

Tracking # XXXXXXXXXXXXXXXXXXXXXX

Tracking # XXXXXXXXXXXXXXXXXXXXXX

Both items were received by the customer.

Review: On May 1, 2014 I ordered an item on DealsOnDirect.com! I did receive the item and the charge was correct per my agreement at 8:04:48pm with a transaction ID [redacted].The issue is that while the $15.00 charge was collected from my [redacted] credit card, an additional $10.00 was taken out as well with the following details:[redacted]$10.00 USDTransaction ID [redacted] spoke with customer service at DealsOnDirect.com and was told that the extra $10.00 was some sort of discount code that I was responsible for that was NOT entered and I would need to go to my account with them to resolve. I told him I was going to report this to the Revdex.com.Later, after a message left, I spoke with [redacted], a founder of DealsOnDirect.com who told me that his company had NOTHING at all to do with the $10.00 charge from [redacted]. He compared it to a situation me purchasing an item at [redacted]... NOTHING to do with his company. Please note that the two charges have the exact same transaction number and time and his associate acknowledged a relationship between the two companies.I do not expect to recoup my $10.00 however am concerned that this type of fraudulent charging goes on at DealsOnDirect.com and [redacted]. Based on [redacted] response, a founder of the company, there appears to be a significant integrity issue as significant false information was given to try and absolve DealsOnDirect.com from liability in this situation.Thanks you and sincerely,[redacted]Desired Settlement: This company should ensure the integrity of their ordering system... protecting confidential information and not defraud the public or should not be doing ANY BUSINESS.

Business

Response:

Hi [redacted],

Thank

you for taking the time to communicate to us yesterday as well as today via the Revdex.com. When I pulled up your account I did see that you spoke to one of the owners of our company about this situation yesterday. We have

every desire to address your needs and provide the best solution available to

resolve your issue. As stated yesterday, we can not be held accountable for a transaction charge from an unknown source just because it is on the same day of a purchase you made from us at DealsOnDirect.

Please

accept our sincerest apology for any trouble or inconvenience your credit card may have caused

you. We highly suggest you cancel that card and have them issue you a new one. Again, we highly appreciate

your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest

advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a

satisfied customer and will hope to serve you again in the future.

We also suggest that you try calling the company who made that charge and see what they have to say. Also, you can put a chargeback or alert against that transaction and your credit card company will do an investigation into why that charge was made. Creating negative feedback on the Revdex.com is probably not the proactive route in getting your credit card secured.

Review: Ordered Robo Sweeped Order confirmaton Number XXXXX.

Called 05/23 to inquire about delivery.was advised out of stock. will get upgraded sweeper

I ordered a Robo Sweeper from Deals-On-Direct April 8, 2013. I called May 23 to inquire about the delivery. I was told the Sweeper I had ordered was out of stock. I was offered a refund or an upgrade to a better sweeper. I chose the up grade. At that time I was advised the sweeper would be shipped on May 28. I have not received the sweeper as of this date. Desired Settlement: Since they cannot deliver the product I ordered

a refund of the purchase price is rquested.e

Business

Response:

Business Response /* (1000, 8, 2013/06/20) */

The customer has never asked for a refund. We will gladly refund them if they wish to not recieve the item. The item will however ship today if he wished to get the item.

This will now prolong the item shipping to wait for his reply.

Consumer Response /* (3000, 13, 2013/07/08) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Quite a while ago I was offered a refund or an upgraded sweeper. I chose the upgraded sweeper.

I did not receive the item. I then contacted you regarding the problem. To date I have not received the sweeper, or a refund. I assume they are not going to ship my purchased - paid in full order.

Due to their inability to supply the item I would like to receive a full refund, which I stated in our previous communication.

Business Response /* (4000, 15, 2013/07/09) */

[redacted] #XXXXXXXXXXXXXXXXXXXXXX

item was shipped

please await delivery

Consumer Response /* (4200, 17, 2013/07/11) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The company, Dealsondirect, is apparently not going to acknowledge my latest request of a refund.

Originally I called DOD regarding my purchase.

I was offered a refund or an upgrade to a newer different model. At that time I chose the upgrade. Since they are unable to supply the sweeper I would appreciate a full refund

Business Response /* (4000, 20, 2013/07/25) */

Your item has been shipped. You can track it using the tracking number here. [redacted] #XXXXXXXXXXXXXXXXXXXXXX. Your tracking number will start to update as of this Friday/Saturday.