I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was no slander on my part it was factsWhen I saw that it was over $over my budget I wanted my Sonata back and he told me no that in a few months he could get my payments loweredMr [redacted] also lied about the interest rate it is over 12% not the 10.22% that he saidBullying tactics should be illegal and keeping costumers at there place for hours is very abusive and a poor way of treating repeat costumersHe offered no resolve only to talk down of my finances when I have yet to miss a payment I just never wanted to live that close to my budgetRegards, [redacted] ***
In response. I am sorry to hear these customers are still experiencing financial stress. They came to us a couple years ago in the same spot. Their credit scores were very bad and did not qualify them for prime financing meaning their credit scores typically would have required substantial...
cash down and subject to high teens or low 20 % interest rates. They had an older high mile import with over 100,000 miles. So as we often do we find ways to assist people rebuild their credit by finding lenders willing to work with us so we can find reasonable loans and finance rates. Although they wanted a used vehicle assuming that's all they could afford we were able to get them into a brand new Chrysler 200 with 100,000 warranty so they did not have to face high payments and a used vehicle with limited warranty which meant facing potential big repair bills at some point. We secured a 10.22% rate vs a 18-20+% rate their credit scores qualified them for and traded them out of a high mile 4 year old car with no warranty left that they owed $6000-$7000 more on than it was actually worth. Even though their payment was higher than they were hoping for they got a very good deal on a new car as opposed to paying high interest on a used car with very little warranty. We told them that if they worked on improving their credit scores they could go back to any bank and refinance their loan on the new car and get a much lower rate and lower their payment. We got them a great loan so if they paid it on time and everyone else on time they could in a year or more accomplish that. From the sound of their complaint they may not have taken care of their credit issues which may have prevented them from lowering their payment. That is not anything we can control or do anything about. They have to manage their bills and loan payments in order to get cheaper financing to lower their payments. Anyone can go to a bank and refinance their car loan. There is no prepayment penalty. This is assuming people manage their finances properly. It's unfortunate that some people who have mishandled their finances or perhaps simply fall upon hard times blame their problems on those who in reality did right by them to help them jump start their road to revovery to improve their credit. Perhaps their payment is higher now than they want but at least they should have around 70-80,000 miles of warranty left on a brand new car they are not sinking money into to keep it running. I only wish they could fairly point out all the above information rather than write misleading and slanderous comments about my dealerships that are not true. [redacted]-owner
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. There was no slander on my part it was facts. When I saw that it was over $200 over my budget I wanted my Sonata back and he told me no that in a few months he could get my payments lowered. Mr. [redacted] also lied about the interest rate it is over 12% not the 10.22% that he said. Bullying tactics should be illegal and keeping costumers at there place for 8 hours is very abusive and a poor way of treating repeat costumers. He offered no resolve only to talk down of my finances when I have yet to miss a payment I just never wanted to live that close to my budget. Regards, [redacted]
I met with this customer personally. The facts are the daughter had challenged credit. The Fathers Credit was marginally better. The only bank we had at the time that would approve them stipulated certain requirements for the loan to be approved. One being proof that he owned his home. Our...
conventional banks that don't accept applicants with lower credit scores never require additional verification such as this bank did. Because of the nature of the credit in this case only certain cars with acceptable Model year and miles are acceptable for the loan to be approved. In this case we only had limited vehicles that would qualify based on the banks requirements so we showed them car(s) that the bank would approve in this instance. We showed them the car they purchased and the daughter accepted it so we proceeded to complete the purchase and the documents to finalize the deal. Both father and daughter witnessed and signed the documents and despite what Mr. [redacted] indicated we NEVER rush through the paper work signing and respond to any questions that arise if asked. We did that in this case. This sale took place during a bank elimination sale and the prices are established at the time the deal is being negotiated as there is no set price. That price is negotiated based on the level of urgency to sell the car and everything is negotiated as between the bank reps and the customers. If everyone agrees which happened in this case the deal is finalized. This was a clear case of buyers remorse and the customer after lengthy discussions confessed after taking delivery of the car and then coming back to try to get us to cancel the deal the next day, that they had continued to shop around and found another car they thought might have been a better deal in their opinion. Unfortunately some customers think that if they come to a car dealership or any other place of business they have 3 days to cancel the transaction. Over the years we have heard this numerous times and we are required to inform customers that this law only is in the event a vendor comes to ones personal home or business and sells them merchandise. So we take the extra measure to have a form signed by the customer explaining this in detail and clearly detail the law informing the customer before they take delivery there is by law NO COOLING OFF PERIOD when you come to any car dealer and transact a deal in their place of business. If a customer has an issue at that time of course the deal can stop and canceled at the time of delivery. This did not happen and despite the customer now saying the paper work was fast and shuffled that is not true. We take as much time as the customer needs to feel comfortable whether its 20 minutes or 2 hours. We are often pushed by the customers to get it done fast as they are many times in a hurry to get home or to work or other appointments. Not sure if that was their situation but as I stated above we ALWAYS follow the customers lead and take what ever time we are given to compete the documents. When the customer came back we offered to exchange the vehicle for another more to the customers liking but only had one or two others that the bank would accept and the buyer refused them and decided to keep the one they bought. Considering the large volume of vehicles we sell, on occasion you run up against customers who change their minds. When things don't go exactly the way they want we see information that is not always truthful or facts omitted in their written complaints. We have not heard any further complaints or concerns from this customer so to our knowledge when the dust settled they were happy with their car.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was no slander on my part it was factsWhen I saw that it was over $over my budget I wanted my Sonata back and he told me no that in a few months he could get my payments loweredMr [redacted] also lied about the interest rate it is over 12% not the 10.22% that he saidBullying tactics should be illegal and keeping costumers at there place for hours is very abusive and a poor way of treating repeat costumersHe offered no resolve only to talk down of my finances when I have yet to miss a payment I just never wanted to live that close to my budgetRegards, [redacted] ***
In response. I am sorry to hear these customers are still experiencing financial stress. They came to us a couple years ago in the same spot. Their credit scores were very bad and did not qualify them for prime financing meaning their credit scores typically would have required substantial...
cash down and subject to high teens or low 20 % interest rates. They had an older high mile import with over 100,000 miles. So as we often do we find ways to assist people rebuild their credit by finding lenders willing to work with us so we can find reasonable loans and finance rates. Although they wanted a used vehicle assuming that's all they could afford we were able to get them into a brand new Chrysler 200 with 100,000 warranty so they did not have to face high payments and a used vehicle with limited warranty which meant facing potential big repair bills at some point. We secured a 10.22% rate vs a 18-20+% rate their credit scores qualified them for and traded them out of a high mile 4 year old car with no warranty left that they owed $6000-$7000 more on than it was actually worth. Even though their payment was higher than they were hoping for they got a very good deal on a new car as opposed to paying high interest on a used car with very little warranty. We told them that if they worked on improving their credit scores they could go back to any bank and refinance their loan on the new car and get a much lower rate and lower their payment. We got them a great loan so if they paid it on time and everyone else on time they could in a year or more accomplish that. From the sound of their complaint they may not have taken care of their credit issues which may have prevented them from lowering their payment. That is not anything we can control or do anything about. They have to manage their bills and loan payments in order to get cheaper financing to lower their payments. Anyone can go to a bank and refinance their car loan. There is no prepayment penalty. This is assuming people manage their finances properly. It's unfortunate that some people who have mishandled their finances or perhaps simply fall upon hard times blame their problems on those who in reality did right by them to help them jump start their road to revovery to improve their credit. Perhaps their payment is higher now than they want but at least they should have around 70-80,000 miles of warranty left on a brand new car they are not sinking money into to keep it running. I only wish they could fairly point out all the above information rather than write misleading and slanderous comments about my dealerships that are not true. [redacted]-owner
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. There was no slander on my part it was facts. When I saw that it was over $200 over my budget I wanted my Sonata back and he told me no that in a few months he could get my payments lowered. Mr. [redacted] also lied about the interest rate it is over 12% not the 10.22% that he said. Bullying tactics should be illegal and keeping costumers at there place for 8 hours is very abusive and a poor way of treating repeat costumers. He offered no resolve only to talk down of my finances when I have yet to miss a payment I just never wanted to live that close to my budget. Regards, [redacted]
I met with this customer personally. The facts are the daughter had challenged credit. The Fathers Credit was marginally better. The only bank we had at the time that would approve them stipulated certain requirements for the loan to be approved. One being proof that he owned his home. Our...
conventional banks that don't accept applicants with lower credit scores never require additional verification such as this bank did. Because of the nature of the credit in this case only certain cars with acceptable Model year and miles are acceptable for the loan to be approved. In this case we only had limited vehicles that would qualify based on the banks requirements so we showed them car(s) that the bank would approve in this instance. We showed them the car they purchased and the daughter accepted it so we proceeded to complete the purchase and the documents to finalize the deal. Both father and daughter witnessed and signed the documents and despite what Mr. [redacted] indicated we NEVER rush through the paper work signing and respond to any questions that arise if asked. We did that in this case. This sale took place during a bank elimination sale and the prices are established at the time the deal is being negotiated as there is no set price. That price is negotiated based on the level of urgency to sell the car and everything is negotiated as between the bank reps and the customers. If everyone agrees which happened in this case the deal is finalized. This was a clear case of buyers remorse and the customer after lengthy discussions confessed after taking delivery of the car and then coming back to try to get us to cancel the deal the next day, that they had continued to shop around and found another car they thought might have been a better deal in their opinion. Unfortunately some customers think that if they come to a car dealership or any other place of business they have 3 days to cancel the transaction. Over the years we have heard this numerous times and we are required to inform customers that this law only is in the event a vendor comes to ones personal home or business and sells them merchandise. So we take the extra measure to have a form signed by the customer explaining this in detail and clearly detail the law informing the customer before they take delivery there is by law NO COOLING OFF PERIOD when you come to any car dealer and transact a deal in their place of business. If a customer has an issue at that time of course the deal can stop and canceled at the time of delivery. This did not happen and despite the customer now saying the paper work was fast and shuffled that is not true. We take as much time as the customer needs to feel comfortable whether its 20 minutes or 2 hours. We are often pushed by the customers to get it done fast as they are many times in a hurry to get home or to work or other appointments. Not sure if that was their situation but as I stated above we ALWAYS follow the customers lead and take what ever time we are given to compete the documents. When the customer came back we offered to exchange the vehicle for another more to the customers liking but only had one or two others that the bank would accept and the buyer refused them and decided to keep the one they bought. Considering the large volume of vehicles we sell, on occasion you run up against customers who change their minds. When things don't go exactly the way they want we see information that is not always truthful or facts omitted in their written complaints. We have not heard any further complaints or concerns from this customer so to our knowledge when the dust settled they were happy with their car.