After further investigation, I found that the bill for $was the amount due for physician bills related to the ED visit on 8/28/15. These should have been sent to the patient's attorney as part of the settlement. We will adjust this balance to $to be part of the settlement and
contact our collection agency to close this account back and remove any negative credit reporting I have called and notified the patient, and he is satisfied with this resolution
Initial Business Response /* (1000, 16, 2016/11/22) */
I believe the billing complaint Mr. [redacted] is referring to is related to [redacted] not Freeman Health System. [redacted] an integral component of Freeman Health System, which provides comprehensive behavioral health services to children,...
adults and families in the four state area. I have contacted [redacted] and received this response regarding Mr. [redacted]'s bill. "There are three charges for our providers, Diagnostic Eval, Ongoing care, and Discharge. He was sent bills for what his insurance did not pay and he did not reply. His bill was just turned over to collections."
I was able to review record from Mr. [redacted] inpatient admission which do support these charges.
As far has his bill for Freeman Health System, Mr. [redacted] has set up a monthly payment plan and is making payments.
I would like to apologize for the delayed response, but the complaint just reached our department last week.
Please let me know if I can be any further assistance.
Sincerely,
[redacted]
Patient Relations Representative
Risk Management
XXX-XXX-XXXX
[redacted]@freemanhealth.com
I have discussed the complaint with the customer. I informed her that her hospital and emergency physician accounts have a $0 balance. Her concern is with the [redacted] ambulance bill. I assured her that I would ask Patient Accounts to send [redacted] the documents that they need so that her...
bill can be paid. She was satisfied that this would resolve her complaints.
Initial Business Response /* (1000, 11, 2017/05/30) */
The patient presented to ER on 9/17/16 and signed the Financial Agreement. He initialed the facesheet to confirm that the address billed was accurate ([redacted])
This is the address on patients driver's license and in...
his history. Billing statements were sent on 10/19/16,11/16/16, 12/18/16 and 01/17/17. No return mail was received. The account was turned over to collections on 2/15/17
The patient contacted Freeman patient accounts on 4/28/17. He indicated he never received statements. We did let him know we've not had return mail and that the patient did sign that the mailing address was correct at time of service. Patient asked if he paid in full if we would remove negative collection score.
On 5/1/17 [redacted]Collection agency was contacted to notify them of payment in full and request to remove any negative credit indication/score. On
5/2/17 [redacted] did confirm and take action to remove from credit.
After further investigation, I found that the bill for $was the amount due for physician bills related to the ED visit on 8/28/15. These should have been sent to the patient's attorney as part of the settlement. We will adjust this balance to $to be part of the settlement and
contact our collection agency to close this account back and remove any negative credit reporting I have called and notified the patient, and he is satisfied with this resolution
Initial Business Response /* (1000, 16, 2016/11/22) */
I believe the billing complaint Mr. [redacted] is referring to is related to [redacted] not Freeman Health System. [redacted] an integral component of Freeman Health System, which provides comprehensive behavioral health services to children,...
adults and families in the four state area. I have contacted [redacted] and received this response regarding Mr. [redacted]'s bill. "There are three charges for our providers, Diagnostic Eval, Ongoing care, and Discharge. He was sent bills for what his insurance did not pay and he did not reply. His bill was just turned over to collections."
I was able to review record from Mr. [redacted] inpatient admission which do support these charges.
As far has his bill for Freeman Health System, Mr. [redacted] has set up a monthly payment plan and is making payments.
I would like to apologize for the delayed response, but the complaint just reached our department last week.
Please let me know if I can be any further assistance.
Sincerely,
[redacted]
Patient Relations Representative
Risk Management
XXX-XXX-XXXX
[redacted]@freemanhealth.com
I have discussed the complaint with the customer. I informed her that her hospital and emergency physician accounts have a $0 balance. Her concern is with the [redacted] ambulance bill. I assured her that I would ask Patient Accounts to send [redacted] the documents that they need so that her...
bill can be paid. She was satisfied that this would resolve her complaints.
Initial Business Response /* (1000, 11, 2017/05/30) */
The patient presented to ER on 9/17/16 and signed the Financial Agreement. He initialed the facesheet to confirm that the address billed was accurate ([redacted])
This is the address on patients driver's license and in...
his history. Billing statements were sent on 10/19/16,11/16/16, 12/18/16 and 01/17/17. No return mail was received. The account was turned over to collections on 2/15/17
The patient contacted Freeman patient accounts on 4/28/17. He indicated he never received statements. We did let him know we've not had return mail and that the patient did sign that the mailing address was correct at time of service. Patient asked if he paid in full if we would remove negative collection score.
On 5/1/17 [redacted]Collection agency was contacted to notify them of payment in full and request to remove any negative credit indication/score. On
5/2/17 [redacted] did confirm and take action to remove from credit.