I apologize my response is latewe have adressed all the customers concerns and believe we have come to a favorable solutionWe make every attempt to satisfy every customers concernsI apologize I was on vacation for weeksThis caused a delay in our response Thank you for your diligence in response to customer concerns, [redacted] ***
First let me explain that we have been doing business with [redacted] Milham for m**y years, we have purchased our current car **d serviced three others over the past years We came to [redacted] Milham because we believe it was a comp**y that was honest **d customer service oriented We live in S [redacted] **d drive minutes each time we come for service, but it was worth it because we were treated respectfullyOn Saturday my wife left to have the tires **d oil ch**ged in her Toyota CorollaShe had ignored the repeated emails asking to schedule [redacted] appointment with a representative to trade in her car She just w**t [redacted] oil ch**ge **d new tiresWhen she arrived she was quickly approached by s**esmen **d it became clear that the repairs were never the intent In fact the repairs were never made, **though the s**esm [redacted] **d the fin**ce m**ager took great pride in bringing up the fact they waived the non-existent service fees She went with the s**esperson **d was truly impressed with the new Toyota Corolla It is a great improvement over the previous modelShe made it clear that she would consider the purchase if she was given the same de [redacted] she had That de [redacted] included 0% interest rate She was offered sever [redacted] option by the fin**ce m**ager One of the option was a 0% interest fin**cing de [redacted] with $2,down In addition she was **so offered a 3.99% interest option with no money down They kept pressuring her, REFUSED to show her the 0% offer again after the first time, even though she REPEATEDLY requested to review the offer The fin**ce m**ager put the papers in the drawer, left the room **d kept focusing on the monthly payment We **so found it interesting that when we went to the website for the b**k the interest rate offered to the public was a full percent less When we c**led the b**k **d they said that’s up to you **d you de**er Guess my de**er needed to add profit at my expenseShe was given THREE options that she was not even aware of An extended mainten**ce pl**, Gap insur**ce **d mech**ic [redacted] protection pl** They were never explained nor was documentation provided We fin**ly received the expl**ation **d the documentation after speaking to D [redacted] H**l the following Monday The payments that were origin**ly agreed to 72, were increased to without her knowledge to include these optionsShe traded in her car **d never gave her the trade in v**ue even though she asked the s**esperson **d the fin**ce m**agerWhen she arrived home she re**ized she had never c**led the insur**ce comp**y so she parked the car **d did not drive it until we drove it back Monday D [redacted] H**l was kind enough to explain that the car was in fact registered **d insured since we were **ready insuredWe didn't know that insur**ce comp**ies **lowed a grace period to replace cars, we didn't know the paperwork we received would serve as the registration Why wasn't it explained? The car she received had a stain in the back seat The same stain the s**esm [redacted] had identified earlier during the test drive **d advised her that she would not get that car We later learned that they tried to remove the stain **d there were no other similar cars available so the agent gave her the same car The attempt to remove the stain did not work, **d the agent never communicated **y of this to my wife We were able to have the seat replaced on Monday after D [redacted] H**l interceded on our beh**fI would **so like to add that **though we requested ch**ging the fin**cing during our meeting with D [redacted] H**l he strongly suggested it wasn't the best option I underst**d that once you sign the agreement you have little to no recourse, unless of course the de**er agrees so we relented He provided us with [redacted] extended stain **d dent protection at no addition [redacted] cost, **though we didn't ask how long the protection is for We are grateful for his efforts to try **d make things right but the experience was very traumatizing for my wife She c**’t stop t**king about how victimized she feels Shame… The end result of this orde [redacted] is that she has a great new car BUT she feels that she was victimized by the staff, especi**ly the fin**ce m**ager It is clear that the corporate go**s are not the same as the ones that are advertised by Toyota No Pressure…? Your comp**y has taken what should have been exciting purchase **d just made it a reminder of being taken adv**tage of I don't think she will ever truly ever enjoy the car **d we will definitely never return to [redacted] MilhamAs a husb**d I’m upset that my wife, that is trusting **d kind wom**, was taken adv**tage of by the staff at [redacted] Milham I wonder if the owners know what is going on **d if they condone it? I wonder is Toyota is aware of how their br**d name is being tarnished I know that we will do everything within our power to tell everyone that will listen In today’s electronic age there are m**y mediums that consumers c [redacted] useI hope like D [redacted] H**l said you c [redacted] use this as a learning **d teaching tool for your staff I hope that you c [redacted] use this letter to reev**uate your corporate go**s Profit vs customer service Successful comp**ies have learned that good customer service tr**slates to profit
I apologize my response is latewe have adressed all the customers concerns and believe we have come to a favorable solutionWe make every attempt to satisfy every customers concernsI apologize I was on vacation for weeksThis caused a delay in our response Thank you for your diligence in response to customer concerns, [redacted] ***
Please have the customer contact [redacted] ***, we feel we should take care of issue for customer [redacted] ***
First let me explain that we have been doing business with [redacted] Milham for m**y years, we have purchased our current car **d serviced three others over the past years We came to [redacted] Milham because we believe it was a comp**y that was honest **d customer service oriented We live in S [redacted] **d drive minutes each time we come for service, but it was worth it because we were treated respectfullyOn Saturday my wife left to have the tires **d oil ch**ged in her Toyota CorollaShe had ignored the repeated emails asking to schedule [redacted] appointment with a representative to trade in her car She just w**t [redacted] oil ch**ge **d new tiresWhen she arrived she was quickly approached by s**esmen **d it became clear that the repairs were never the intent In fact the repairs were never made, **though the s**esm [redacted] **d the fin**ce m**ager took great pride in bringing up the fact they waived the non-existent service fees She went with the s**esperson **d was truly impressed with the new Toyota Corolla It is a great improvement over the previous modelShe made it clear that she would consider the purchase if she was given the same de [redacted] she had That de [redacted] included 0% interest rate She was offered sever [redacted] option by the fin**ce m**ager One of the option was a 0% interest fin**cing de [redacted] with $2,down In addition she was **so offered a 3.99% interest option with no money down They kept pressuring her, REFUSED to show her the 0% offer again after the first time, even though she REPEATEDLY requested to review the offer The fin**ce m**ager put the papers in the drawer, left the room **d kept focusing on the monthly payment We **so found it interesting that when we went to the website for the b**k the interest rate offered to the public was a full percent less When we c**led the b**k **d they said that’s up to you **d you de**er Guess my de**er needed to add profit at my expenseShe was given THREE options that she was not even aware of An extended mainten**ce pl**, Gap insur**ce **d mech**ic [redacted] protection pl** They were never explained nor was documentation provided We fin**ly received the expl**ation **d the documentation after speaking to D [redacted] H**l the following Monday The payments that were origin**ly agreed to 72, were increased to without her knowledge to include these optionsShe traded in her car **d never gave her the trade in v**ue even though she asked the s**esperson **d the fin**ce m**agerWhen she arrived home she re**ized she had never c**led the insur**ce comp**y so she parked the car **d did not drive it until we drove it back Monday D [redacted] H**l was kind enough to explain that the car was in fact registered **d insured since we were **ready insuredWe didn't know that insur**ce comp**ies **lowed a grace period to replace cars, we didn't know the paperwork we received would serve as the registration Why wasn't it explained? The car she received had a stain in the back seat The same stain the s**esm [redacted] had identified earlier during the test drive **d advised her that she would not get that car We later learned that they tried to remove the stain **d there were no other similar cars available so the agent gave her the same car The attempt to remove the stain did not work, **d the agent never communicated **y of this to my wife We were able to have the seat replaced on Monday after D [redacted] H**l interceded on our beh**fI would **so like to add that **though we requested ch**ging the fin**cing during our meeting with D [redacted] H**l he strongly suggested it wasn't the best option I underst**d that once you sign the agreement you have little to no recourse, unless of course the de**er agrees so we relented He provided us with [redacted] extended stain **d dent protection at no addition [redacted] cost, **though we didn't ask how long the protection is for We are grateful for his efforts to try **d make things right but the experience was very traumatizing for my wife She c**’t stop t**king about how victimized she feels Shame… The end result of this orde [redacted] is that she has a great new car BUT she feels that she was victimized by the staff, especi**ly the fin**ce m**ager It is clear that the corporate go**s are not the same as the ones that are advertised by Toyota No Pressure…? Your comp**y has taken what should have been exciting purchase **d just made it a reminder of being taken adv**tage of I don't think she will ever truly ever enjoy the car **d we will definitely never return to [redacted] MilhamAs a husb**d I’m upset that my wife, that is trusting **d kind wom**, was taken adv**tage of by the staff at [redacted] Milham I wonder if the owners know what is going on **d if they condone it? I wonder is Toyota is aware of how their br**d name is being tarnished I know that we will do everything within our power to tell everyone that will listen In today’s electronic age there are m**y mediums that consumers c [redacted] useI hope like D [redacted] H**l said you c [redacted] use this as a learning **d teaching tool for your staff I hope that you c [redacted] use this letter to reev**uate your corporate go**s Profit vs customer service Successful comp**ies have learned that good customer service tr**slates to profit