Direct Line Development Incorporated

The complaint contains a large number of inaccurate or false information. Therefore, we would like to give a detailed response from our side and file a counter-complaint against the company [redacted] .Yes, we signed the Agreement in December.1. "Direct Line Development wanted a 12-month... contract, but we negotiated a provision that allowed us to cancel after 5 months if we did not get any business from the website."After signing the contract, [redacted] insisted that they would have the opportunity to terminate the contract, but the wording was totally different: "Direct Line Development agrees to release [redacted] from their [redacted] agreement if [redacted] is not satisfied with the influx of traffic to their Site after 5 months of site's launch."2. "As part of the negotiation, we were promised delivery of our website in 30 days."Neither in the agreement nor in the correspondence, no one promised to create a website for 30 days, it is simply impossible for such a custom website. We launched the website for 3 calendar months, which included Christmas holidays. This time frame is average on the market for a high-leveled website.3. "We were also promised an English as a first language copywriter."First of all, the Agreement did not require us to create texts for the website. We did it only because, after our research, we decided that this specific thing could have increased [redacted] traffic. That's why we also we have not billed [redacted] for the texts, as we do with all our other clients. All copywriters we worked with were hired through the system [redacted] .com and each of them specified English as a native language in their resumes. Texts have been checked before uploading on the website. However, after we received a message from [redacted] where they were saying that they don't like the texts, we have completely rewritten them.4. "We had a long meeting with them during which they agreed to give us 2 months of service without further payment as compensation for the missed deadline."We never told them that we will give them creditor rebate, or that they didn't have to pay. We told that they had to pay at least 2 months then, and then could pay the other two later.5. "They promised us direct results in 3 months."We signed the agreement for 12 months by reason of, usually, it takes from 2 to 4 months to fully design and develop a website and then from 4 to 6 months to get first results out of ***. We completed all the works qualitatively and in time, and now, they get more and more people on the website. Their website is possible to find on [redacted] by a couple dozen of search requests and this number is increasing. The table, that shows [redacted] position in [redacted] in the Philadelphia area is attached. This report has been sent out to [redacted] a couple of times.Searches in [redacted] Current position in the Philadelphia areaDisaster Restoration Company in Philadelphia 20 [redacted] colmar 2 [redacted] pa 3 [redacted] philadelphia 6Water Damage remediation 99Water damage Restoration after a flood 21Water damage restoration cost 24water damage cleanup cost 30Water damage Remediation cost 30water damage restoration service cost 24flooding basement 29elite water damage 39basement flooding cleanup 29A best water damage restoration 29water damage restoration near me 32basement flooding solutions 18how to keep basement from flooding 48how to stop your basement from flooding 84what causes basement flooding 47Mold Remediation Cost 27mold removal companies 66Mold removal cost 20fire damage cleaning services 12fire damage restoration companies 31fire clean 65fire cleaning services 15sewer backup restoration 15smoke damage removal 88Data from the 1th of August6. "There are no calls to action and no landing pages."You can see from the screenshots below, that call-to-action is presented on the website. Landing Page is a completely different service and is not included in the Agreement.7. “We don't even have a “peg" in [redacted] maps. "It is easy to find the company in [redacted] as well as in [redacted] maps, which can be proven by the screenshots below.8. "The site lists services we don't offer and omits services that are very important parts of our business." [redacted] company has the access to the CMS, that helps to delete, change or add any text on the website at any time. After they first mentioned that one of the services, described on the website, is not being provided by [redacted] , we deleted it.9. "After the launch we received no calls and only one e-mail from our website. It had now been 7 months since we originally retained Direct Line Development. They promised us direct results in 3 months."The Agreement tells that «The goal of [redacted] campaign is to consistently drive targeted traffic to COMPANY's website. Direct Line Development will employ all methods of optimization necessary in order to meet these goals», that does not correspond to what is written in the complaint. Website traffic is increasing since the website launch, which can be proven with the screenshot below, taken from the independent System [redacted] Analytics. This data was repeatedly shown to [redacted] .Website is beautifully made. You can see for yourself. It is also worth noting that the site code demonstrates a very good result on [redacted] 's independent tests. Screenshots are attached.We signed the agreement with the company [redacted] , designed and developed a website, completed a big amount of [redacted] work, but they are not willing to pay us. All over the Internet, they wrote negative reviews on our work, and after that wrote an email, in which told us that they will take away the reviews only after we give them away the website and will not demand payment they owe us under the AgreementWe offer [redacted] to pay us everything they owe us under the Agreement and delete all negative reviews they wrote about us and that do not correspond to reality.Regards, Direct Line Development.

The complaint contains a large number of inaccurate or false information. Therefore, we would like to give a detailed response from our side and file a counter-complaint against the company [redacted].Yes, we signed the Agreement in December.1. "Direct Line Development wanted a 12-month...

contract, but we negotiated a provision that allowed us to cancel after 5 months if we did not get any business from the website."After signing the contract, [redacted] insisted that they would have the opportunity to terminate the contract, but the wording was totally different: "Direct Line Development agrees to release [redacted] from their [redacted] agreement if [redacted] is not satisfied with the influx of traffic to their Site after 5 months of site's launch."2. "As part of the negotiation, we were promised delivery of our website in 30 days."Neither in the agreement nor in the correspondence, no one promised to create a website for 30 days, it is simply impossible for such a custom website. We launched the website for 3 calendar months, which included Christmas holidays. This time frame is average on the market for a high-leveled website.3. "We were also promised an English as a first language copywriter."First of all, the Agreement did not require us to create texts for the website. We did it only because, after our research, we decided that this specific thing could have increased [redacted] traffic. That's why we also we have not billed [redacted] for the texts, as we do with all our other clients. All copywriters we worked with were hired through the system [redacted].com and each of them specified English as a native language in their resumes. Texts have been checked before uploading on the website. However, after we received a message from [redacted] where they were saying that they don't like the texts, we have completely rewritten them.4. "We had a long meeting with them during which they agreed to give us 2 months of service without further payment as compensation for the missed deadline."We never told them that we will give them creditor rebate, or that they didn't have to pay. We told that they had to pay at least 2 months then, and then could pay the other two later.5. "They promised us direct results in 3 months."We signed the agreement for 12 months by reason of, usually, it takes from 2 to 4 months to fully design and develop a website and then from 4 to 6 months to get first results out of [redacted]. We completed all the works qualitatively and in time, and now, they get more and more people on the website. Their website is possible to find on [redacted] by a couple dozen of search requests and this number is increasing. The table, that shows [redacted] position in [redacted] in the Philadelphia area is attached. This report has been sent out to [redacted] a couple of times.Searches in [redacted] Current position in the Philadelphia areaDisaster Restoration Company in Philadelphia   20[redacted] colmar                                        2[redacted] pa                                               3[redacted] philadelphia                               6Water Damage remediation                               99Water damage Restoration after a flood            21Water damage restoration cost                          24water damage cleanup cost                               30Water damage Remediation cost                      30water damage restoration service cost              24flooding basement                                             29elite water damage                                             39basement flooding cleanup                               29A best water damage restoration                      29water damage restoration near me                   32basement flooding solutions                             18how to keep basement from flooding               48how to stop your basement from flooding       84what causes basement flooding                        47Mold Remediation Cost                                     27mold removal companies                                  66Mold removal cost                                             20fire damage cleaning services                           12fire damage restoration companies                  31fire clean                                                            65fire cleaning services                                         15sewer backup restoration                                  15smoke damage removal                                    88Data from the 1th of August6. "There are no calls to action and no landing pages."You can see from the screenshots below, that call-to-action is presented on the website. Landing Page is a completely different service and is not included in the Agreement.7. “We don't even have a “peg" in [redacted] maps. "It is easy to find the company in [redacted] as well as in [redacted] maps, which can be proven by the screenshots below.8. "The site lists services we don't offer and omits services that are very important parts of our business."[redacted] company has the access to the CMS, that helps to delete, change or add any text on the website at any time. After they first mentioned that one of the services, described on the website, is not being provided by [redacted], we deleted it.9. "After the launch we received no calls and only one e-mail from our website. It had now been 7 months since we originally retained Direct Line Development. They promised us direct results in 3 months."The Agreement tells that «The goal of [redacted] campaign is to consistently drive targeted traffic to COMPANY's website. Direct Line Development will employ all methods of optimization necessary in order to meet these goals», that does not correspond to what is written in the complaint. Website traffic is increasing since the website launch, which can be proven with the screenshot below, taken from the independent System [redacted] Analytics. This data was repeatedly shown to [redacted].Website is beautifully made. You can see for yourself. It is also worth noting that the site code demonstrates a very good result on [redacted]'s independent tests. Screenshots are attached.We signed the agreement with the company [redacted], designed and developed a website, completed a big amount of [redacted] work, but they are not willing to pay us. All over the Internet, they wrote negative reviews on our work, and after that wrote an email, in which told us that they will take away the reviews only after we give them away the website and will not demand payment they owe us under the AgreementWe offer [redacted] to pay us everything they owe us under the Agreement and delete all negative reviews they wrote about us and that do not correspond to reality.Regards, Direct Line Development.