Discount Mattress and Furniture

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

On the day the merchandise was purchased, as the complainant explained in her statement, she had approved her brother to purchase items in a one time saleOnce the approval to use her card was authorized, her brother decided to purchase his merchandise through our In- House programThis program is
designed to help the customer pay for the sale of their merchandise by splitting the total sale in equal paymentsOur in House financing program allows the customer to take the merchandise home with a 25% down payment, and make three additional equal payments using an active debit card on fileCustomers who do not have an active debit card to pull the additional three payments are not allowed to use our in House program to help them pay the merchandise they are allowed to take home the day of the saleThe problem seems to fall between the complainant and her brothers misunderstandingIt was not our intention to go against the wishes of the complainant in order to make a saleOur sales team does not work on commission so making a dishonest sale has no benefits to anyone and we rely on repeat business and word of mouth advertisingIt was sincerely our understanding that day the purchase was made by the complainants brother, she had authorized use of her credit card to pay the total saleWe assumed using the in house program was approved as wellWe were not aware of any problems with the use of her card for future payments nor did her brother explain he would need to pay the additional three payments from his own cardFinancing is not available to customers without active debit cards and the brother did not offer us information on his own personal card for future paymentsThis complainant agrees she authorized the sale, the use of her card, and the sale was made with the intentions to use the card to pay for the total sale, as agreedThis misunderstanding is unfortunate but we feel the problem needs to be worked out between the complainant and her brotherWe do not feel obligated to refund money for merchandise received and used because of a misunderstanding between family membersWe hope the complainant is able to recover her funds from her brotherwe do not strive to give the best customer satisfaction we can and hope money is recovered by the complainant's brother

We contacted the customer immediately and offered a replacement for the itemShe agreed to accept the replacement and that item was delivered and the issue has been resolved

I filed a complaint one week ago and the only update is that you are waiting for a response from the company.  At this point we would be willing to take a right-recliner and a left-chaise to complete our sectional!  But I would want it delivered free of charge.  Please refer...

this proposal to the furniture store and let me know.  Thanks!

I [redacted] went to furniture discount in greenville nc To get a living room set that I haven't received at this Time and so far 214.00 has been dra[redacted] has been lying to me about my furniture being delivered And it all started around the first of November and the end of October and it's now December and I still have no furniture and the company is drafting money out of my account right now it's at 214.00 that I need [redacted] also called today 11/12/14 and stated that my furniture was in Wilson and I called to confirm that but it was all a lie the manager stated that they delt with him years ago and he was a criminal and not to deal with him and I just want my 214.00 back that was draft from y account Desired SettlementI lost a total of 214.00 at this point and I'm trying to make arrangements with my make to block them from drafting any longerBusiness Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]to whom it may concern I resent that this customer can lie about this transaction this customer was finance through finance lender we have notified them they will be refund her money her boyfriend has nothing to due with this transaction as someone calling me a criminal I will bring a suite for false deformation of character please close this case sincerely this customer furniture is in our store we refuse to due business with customer [redacted]

I purchased a sofa and love seat in July, and still continue to get the run around and excuses about my furniture. This is not good customer service.My complaint is that I haven't received my merchandise yet and that I keep getting the run around and excuses on why I haven't gotten it yet. I am also tired of him not returning my calls and not being honest about the situation. I purchased a sofa and love seat on July 5th and that order was placed by me to [redacted] who was the sales rep. at the time of my purchased. Payment amount was 2400.00 and it was paid with my credit card.Desired SettlementI haven't heard from the business yet but I would like for my furniture to be delivered especially since I've already paid for it. I would also like for the company to stay in touch with me and let me know what's going on instead of me contacting them to find out the status of my merchandise. I'm tired of the run around and the excuses. This is bad business!Business Response customer was satisfied by delv around081115 special order furniture is four to six weeks this consumer merchandise arrived 18 days after transaction we did receive first complaint from Revdex.com [redacted] owner discount mattress furniture

Sofa and chair finish began flaking and peeling a few months after purchase. I and my credit card company were promised a replacement. Did not happen11/11/12 complaint, told to contact distributor. They said seller. 11/22/12 complaint, he would contact distributor and pick up furniture. 12/2 & 12/16 said he had replacement would call to set up delivery. 1/2/12 7 days minimum for replacement. 1/20, 1/21, 1/31 given pick-up ticket. 2/7/12 spoke with [redacted] at distributor [redacted] she suggested Revdex.com. 2/8/12 contacted [redacted] credit card to dispute. He promised them a replacement so they closed it. I was promised a number of times later. I bought a car recently and the salesman mentioned his problem with delivery from Discount Matress and wanted complain so others may avoid this business.Desired Settlement$200Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted].comcustomer has had merchandise for over 2 half years have it is total out of warranty this is a customer who wants money back from merchandise that was discounted at time of sale as far as the customer have conversation with a factory rep name [redacted] she is not employed there we have always try to take care of the consumer this case is not a service issue is a commonsense issue of buyers remorse wanting something back

I paid for furniture upfront and they delivered the wrong furniture.they keep telling me they gonna get it right 3 weeks later still not right.conmani purchased on 4-20-2015 I received around two weeks later and got the wrong furiture.paid over 2197.99 andi still dont have the right furniture today is 6-5-2015Desired Settlementi want the correct furiture I paid forBusiness Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]contacted mr [redacted] as of june15th 2015 we exchanged mr [redacted] with a bigger and quality recliner for no more money to satisfied his complaint that he sign for month ago than after fact he decide that he wanted a bigger recliner customer is satisfied he said that he would contacted Revdex.com to close account Consumer Response I would like to cancell of my complaint for this company fixed the problem so we are satisfied than you.[redacted]Final Consumer Response

A check was accepted for payment on my account and deposit by dealer in his account instead of informing me where payment should be submitted. On June 11, 2014 I entered into Discount Furniture and Mattress store and made a puchase for my sister as gift. I open the account [redacted] and made a payment of $200.00 immediately using my debit card. It was clear to the dealer [redacted] that I would mail in future payment to the store because I was out of state. On June 13 the furniture was deliverd and I was asked to sign the deliver notice. A few days later [redacted] called requesting a copy of my drivers liscene and giving me a number to call and verify that I received the funiture. I was never mailed my copy of the contract as he said he would. I knew a payment will be due soon so I dated check #[redacted] July 15,2014 in the amount of $200.00 payable to discount mattress and furniture and requested my sister take it to the store. On August 4 ,2014 my sister notified me that she receieved a notice from the finance ([redacted]) company at her address requesting for a past due payment. I was baffled. She texted me the information to call and follow up. I called the finance company on Agust 5, 2014 and was told I had not made payment since I purchased the furnitue. I immdiately made payment over the phone to bring my account up to date. I checked my bank account and found the payment that was given to [redacted] by check was not posted against my furnityre account, however it was sign for Deposit only to the store account ( transaction date 7/24/2014,[redacted]. I have contacted [redacted] myself to ammend this situation and rquested for my mony back. I contacted him on August 5, 2014 he assured me he will forward a check for payment to my account. I called the Fiance company again on August 13, 2014 and spoke to [redacted] concerning payment. [redacted] still had not made payment. [redacted] was kind enough to do a confercence call to help resolve the issue. [redacted] would not join us on the line but confirmed again that he will mail in papyment. I'm concerned [redacted] knew if he does not accept payment in the store could given the check back to my sister directly at that time instead he chose to keep it and deposit. Now when I call the store my calls does not get answered.Desired SettlementJust want him to refund my 220.00 dollars back directly to me or post to my account with the finance company any late fees if occured.