Dive Shop Aquatic Center

According to documentation and staff; Mr [redacted] joined January 14, 2015-at that time no termination document was filled out More than once the member was advised that a hold document or email was required to terminate or put his membership on hold None of our staff was rude to the member and numerous employees spoke with this member The month of June was refunded as the request to terminate was dated May 12thThe member was informed of the billing process when enrolling and we have also explained the process numerous times; and email in January or the Hold document would have eliminated this situation for the member

According to documentation and staff; Mr. [redacted] joined January 14, 2015-at that time no termination document was filled out.  More than once the member was advised that a hold document or email was required to terminate or put his membership on hold.  None of our staff was rude to the...

member and numerous employees spoke with this member.  The month of June was refunded as the request to terminate was dated May 12th. The member was informed of the billing process when enrolling and we have also explained the process numerous times; and email in January or the Hold document would have eliminated this situation for the member.

Review: I became a member of Dive shop in January 2015. I put my membership on hold around January 30, meaning they were not supposed to charge my credit card anymore. I noticed in early April that I was still being charged the membership fee, I immediately brought this to Dive shop's notice who made me file the membership hold form again. I talked to the manager, who was rude and denied any refund for the month of Feb, and March. To my utter surprise, they didn't just not give me any refund, they charged me again for the month of April on the pretext of company policy. I checked my credit card bill again in June, and saw that I had been charged for the months of May and June as well. This is despite my multiple attempts to put my membership on hold. I have paid 5 months of membership fees extra due to their sluggishness already.Desired Settlement: I get my refund back.

Business

Response:

According to documentation and staff; Mr. [redacted] joined January 14, 2015-at that time no termination document was filled out. More than once the member was advised that a hold document or email was required to terminate or put his membership on hold. None of our staff was rude to the member and numerous employees spoke with this member. The month of June was refunded as the request to terminate was dated May 12th. The member was informed of the billing process when enrolling and we have also explained the process numerous times; and email in January or the Hold document would have eliminated this situation for the member.