We hired DIY as our Broker to transport out car and they hired David from D&L Transportation Inc to pick up our car from Tinley Park, IL and deliver to Bradenton, FloridaDavid was days late and would not return phone calls and DIY offered no support! Terrible personal service!!
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] There is no offer to resolve the issueThey simply stated that the estimate we were given was a bidIf that is the case, DIY should not accept a customers offerThey should clarify that the price agreed upon could change and is just a "bid"We received a contract for the price agreed upon and a delivery confirmation notice that the car would be picked up and delivered quicklyThey market themselves as being able to ship vehicles quickly and efficientlyThe car was picked up and taken to CA despite a notice DIY sent that it would be delivered in OROnce in CA they would not deliver the car without more money to bid higherAfter several complaints and legal involvement car was to be transported by truck from CA to OR but it was driven by a third party We finally picked up the car after a month late in poor conditionIf our bid was unreasonable they should not have accepted our offer consenting to deliver the car Regards, [redacted]
I recently shipped my car from Florida to PennsylvaniaBeing a first time shipper I had no clue what I was getting into or the amount of options availableAfter speaking with a few companies I choose DIY TransportI called and was transferred to an ACTUAL personThey were able to give me informed options and got my car safely to my house!! I am rating them stars because they made a stressful event for me fairly simpleI would use them again and you should too!
DIY really came through in helping me with an unexpected car shipmentI had no idea how pricey it could be to ship a vehicle, and how hard it can be to get a straight answer out of a company Overall would recommend
I highly recommend DIY TransportThey told me upon booking a order to check their Revdex.com ratings, so I didAfter checking I was surprised by the A Rating, and after using them to ship my vehicles, I can see why they are A RATED, absolutely incredible service and amazing transport companySee you in October DIY TRANSPORT, Yall earned a returning customer
I booked transportation from VA to FL in October for transport in Nov (28th) Process was good up to the final confirmation They told me the driver wanted $more dollars so I agreed to allow the booking and they booked it Then I waited for the pickupWhen the driver got there he informed me that he needed to drop it off days earlier than I requested and since they take payment on delivery I had to scramble to find someone to accept the cars and send them the money to pay the guy because I didn't plan on being there until days later When I called Nadine back she was very understanding and assured me that she would get to the bottom of the issue She found out that the dispatcher didn't send me the final email and never told me the final pickup/drop off time/date and that should have been given to me both verbally and electronically She also said the manager would be contacting me The manager never did and when I called back Nadine put me through to the managerI explained what I just wrote and she said well I can't give any discounts and that's not my dispatcher's faultThe driver should have told you that and been in contact with you for that She also said that she can go back and look at emails and listen to conversations to see I don't think she ever will...Nadine tried...but the manager was less than helpful I'm assuming this happens all the time I wasn't happy with the process...but the actual transport was fine
I am new to shipping a car across the country I called several companies, and decided on DIY Transport Lindsay Swas my contact person Before choosing DIY I asked if they were good about communicationShe said she is very responsive using email, which works out great for me She was not very responsiveI might email in the morning, and she would get back to me right before her shift ended but there were still lingering questionsI would email her those questions at the end of the day and not hear from her and then was forced to make a phone callBut I continued to stick with the company Here is where the nightmare beginsFriday she emailed me at the END of her shift letting me know that a trucker would be there to pick it up on Monday, the one day I said that the trucker could not show up! All weekend I imagined this poor trucker driving up there from hundreds of miles away only to find out Lindsay had made a mistakeI called and emailed to no availWhy wait until the last minute on a Friday to let me know? I never did get the answer to that Know what I did get? A $cancellation fee!!! She actually charged me money for her mistake! Stay away from this company
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf possible I would like to know when I can expect the settled amount to be sent out or charged back onto the card that was providedRegards, [redacted] % Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
I was referred to DIY by a friend who had utilized their services and gave them a glowing reportWe contacted them and gave them information pertinent to our transportation needs to ship vehiclesThey gave us a rate quote and time elementI told them I would get back to them and that I was going to shop their rate quote and time factorAfter contacting several other shipping companies I felt best about doing business with DIYThey honored their quote and delivered the vehicles in a timely fashion in the exact same condition they picked them up inI have recommended them to friends and family and will continue to do so in the future
diyTransport.com made an offer to resolve this complaint The details are as follows:Date that proposal was made: 12/2/Value of proposed resolution (USD): [redacted] Description of proposed resolution: We cannot be at fault for the customer misrepresenting the orderAs member of the armed forces we do appreciate what you doHowever, in this case that is not an an excuse to mention it in order to gain something from itWe are willing to make right by refunding you the $ [redacted] for the out of pocket costThe $ [redacted] processing fee was actually reduced from the standard price of $ [redacted] that we chargeAs far as the "terrible" customer service, we were available to him at all timesPromised completion date: 12/3/2014In addition, the business provided the following additional comments:
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved They asked to provide a mailing address for the $ [redacted] to be sent toIt is as follows: [redacted] ***Regards, [redacted] ***
diyTransport.com made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 5/4/2015 Value of proposed resolution (USD): Description of proposed resolution: the price remained the same. the customer was not willing to wait for the vehicle to be shipped. it was in California but only because it had a connection to Or. At the end of the day the customer only paid $***. Well below the $***. As far as prices it clearly states in our "terms and agreement" we are a third party and all prices are "bids". If the customer chooses not to read them over as advised, there is nothing more we can do. Promised completion date: 1/1/2050In addition, the business provided the following additional comments:
The best car shipping company I have usedI have had the worst luck using shipping companies, but somehow got lucky with DIY finding them on craigslistWould recommend
We hired DIY as our Broker to transport out car and they hired David from D&L Transportation Inc to pick up our car from Tinley Park, IL and deliver to Bradenton, FloridaDavid was days late and would not return phone calls and DIY offered no support! Terrible personal service!!
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] There is no offer to resolve the issueThey simply stated that the estimate we were given was a bidIf that is the case, DIY should not accept a customers offerThey should clarify that the price agreed upon could change and is just a "bid"We received a contract for the price agreed upon and a delivery confirmation notice that the car would be picked up and delivered quicklyThey market themselves as being able to ship vehicles quickly and efficientlyThe car was picked up and taken to CA despite a notice DIY sent that it would be delivered in OROnce in CA they would not deliver the car without more money to bid higherAfter several complaints and legal involvement car was to be transported by truck from CA to OR but it was driven by a third party We finally picked up the car after a month late in poor conditionIf our bid was unreasonable they should not have accepted our offer consenting to deliver the car Regards, [redacted]
I recently shipped my car from Florida to PennsylvaniaBeing a first time shipper I had no clue what I was getting into or the amount of options availableAfter speaking with a few companies I choose DIY TransportI called and was transferred to an ACTUAL personThey were able to give me informed options and got my car safely to my house!! I am rating them stars because they made a stressful event for me fairly simpleI would use them again and you should too!
DIY really came through in helping me with an unexpected car shipmentI had no idea how pricey it could be to ship a vehicle, and how hard it can be to get a straight answer out of a company Overall would recommend
I highly recommend DIY TransportThey told me upon booking a order to check their Revdex.com ratings, so I didAfter checking I was surprised by the A Rating, and after using them to ship my vehicles, I can see why they are A RATED, absolutely incredible service and amazing transport companySee you in October DIY TRANSPORT, Yall earned a returning customer
I booked transportation from VA to FL in October for transport in Nov (28th) Process was good up to the final confirmation They told me the driver wanted $more dollars so I agreed to allow the booking and they booked it Then I waited for the pickupWhen the driver got there he informed me that he needed to drop it off days earlier than I requested and since they take payment on delivery I had to scramble to find someone to accept the cars and send them the money to pay the guy because I didn't plan on being there until days later When I called Nadine back she was very understanding and assured me that she would get to the bottom of the issue She found out that the dispatcher didn't send me the final email and never told me the final pickup/drop off time/date and that should have been given to me both verbally and electronically She also said the manager would be contacting me The manager never did and when I called back Nadine put me through to the managerI explained what I just wrote and she said well I can't give any discounts and that's not my dispatcher's faultThe driver should have told you that and been in contact with you for that She also said that she can go back and look at emails and listen to conversations to see I don't think she ever will...Nadine tried...but the manager was less than helpful I'm assuming this happens all the time I wasn't happy with the process...but the actual transport was fine
I am new to shipping a car across the country I called several companies, and decided on DIY Transport Lindsay Swas my contact person Before choosing DIY I asked if they were good about communicationShe said she is very responsive using email, which works out great for me She was not very responsiveI might email in the morning, and she would get back to me right before her shift ended but there were still lingering questionsI would email her those questions at the end of the day and not hear from her and then was forced to make a phone callBut I continued to stick with the company Here is where the nightmare beginsFriday she emailed me at the END of her shift letting me know that a trucker would be there to pick it up on Monday, the one day I said that the trucker could not show up! All weekend I imagined this poor trucker driving up there from hundreds of miles away only to find out Lindsay had made a mistakeI called and emailed to no availWhy wait until the last minute on a Friday to let me know? I never did get the answer to that Know what I did get? A $cancellation fee!!! She actually charged me money for her mistake! Stay away from this company
Good solid company...will defiantly use again
This company treated me and my mother well during our transport and even included a military discount!
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf possible I would like to know when I can expect the settled amount to be sent out or charged back onto the card that was providedRegards, [redacted] % Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
his was the first time I used DiyTransportThey helped me send a car cross country to my daughter at UniversityFair priced and very helpful
I was referred to DIY by a friend who had utilized their services and gave them a glowing reportWe contacted them and gave them information pertinent to our transportation needs to ship vehiclesThey gave us a rate quote and time elementI told them I would get back to them and that I was going to shop their rate quote and time factorAfter contacting several other shipping companies I felt best about doing business with DIYThey honored their quote and delivered the vehicles in a timely fashion in the exact same condition they picked them up inI have recommended them to friends and family and will continue to do so in the future
I had a wonderful experience with DIY transport! The customer service was top notch! Will use this company again!
DIY is the only company I use to help me ship my online motorcycle purchases to the shopVery solid company providing business to business service
diyTransport.com made an offer to resolve this complaint The details are as follows:Date that proposal was made: 12/2/Value of proposed resolution (USD): [redacted] Description of proposed resolution: We cannot be at fault for the customer misrepresenting the orderAs member of the armed forces we do appreciate what you doHowever, in this case that is not an an excuse to mention it in order to gain something from itWe are willing to make right by refunding you the $ [redacted] for the out of pocket costThe $ [redacted] processing fee was actually reduced from the standard price of $ [redacted] that we chargeAs far as the "terrible" customer service, we were available to him at all timesPromised completion date: 12/3/2014In addition, the business provided the following additional comments:
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved They asked to provide a mailing address for the $ [redacted] to be sent toIt is as follows: [redacted] ***Regards, [redacted] ***
diyTransport.com made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 5/4/2015 Value of proposed resolution (USD): Description of proposed resolution: the price remained the same. the customer was not willing to wait for the vehicle to be shipped. it was in California but only because it had a connection to Or. At the end of the day the customer only paid $***. Well below the $***. As far as prices it clearly states in our "terms and agreement" we are a third party and all prices are "bids". If the customer chooses not to read them over as advised, there is nothing more we can do. Promised completion date: 1/1/2050In addition, the business provided the following additional comments:
Real Stand up company! Helped me when I needed it mostThanks DIY Transport of Youngstown OHIO
The best car shipping company I have usedI have had the worst luck using shipping companies, but somehow got lucky with DIY finding them on craigslistWould recommend
They had our car picked up with in days and the driver was very courteous Thank you so much! [redacted]