Dr. Green Management, Inc.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mrs***,
We do apologize about the inconvenienceWe have removed the balance that was on the account
and have brought it down to a zero balanceWe apologize that you continued to receive service after you had requested it discontinueWe certainly don't want to treat someones home who does not want itAgain, we apologize for the inconvenience, your account is cancelled and all contact information has been removedThere is now a zero balance on the account as wellWe do value your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm still a little PO's about the non response I received from ***. Why couldn't he communicate with me? All I wanted to know was what was going on and the response received from the company is reasonable and tells me what I wanted to know.
I appreciate the company getting back to meThank you to the Revdex.com for intervening for me and thanks to the home company for getting back to me with an explanation
Sincerely,
*** ***

Thank you for taking the time and writing to us with regards to the concerns you have had. We are sorry for the inconvenience that this has caused you. Reviewing your account with us, we are showing that there was a delay in the cheque being mailed out to you, however we have spoken with
the accounting department and the cheque for the $has been issued and placed in the mail for you today. We would be happy to follow up with you in a few days to make sure that you have received the refund cheque. Again, we are sorry for the delay and if you need anything in the meantime please give us a call and we will be happy to help.Kind Regards, Doctor Green Services

Initial Business Response /* (1000, 5, 2015/02/10) */
Contact Name and Title: *** *** VP Of Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@doctorgreen.com
At this time the account balance is at dollars owedThere will be no more calls for collections and we apologize for
the inconvenience and hassle at taking care of this issue

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello ***,
We apologize that the account was not cancelled at the time you had initially cancelledIt is now in
fact cancelled and we are removing the balance from the account so there is nothing owedWe apologize for the situation that has occurred and we do value your business
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, I finally got something in writing which is what I wanted all alongBUT, I do not trust these peopleI also want something in writing that they HAVE NOT nor WILL they place anything on my credit reportIf I only would have looked at the reviews online at YELP before hand I would have known about Dr Green LawnIn fact, most of the reviews tell the same problems I had!! Why can't you (BB) list all the complaints you have received on them so others know? Thank YOU>

Mrs *** signed up at the proper time to start lawn services in Illinois and the first visit was a preemergent for Crabgrass and a starter fertilizer which wakes up the lawnThere is no weed control in the first treatment because there are no weeds presentThe starter fertilizer literally wakes
up the yard, including weeds so that they can be treated and killedWe have resprayed the weeds and they should be dyingIf the weeds do not die, there are free resprays after each treatmentWe do not offer time services for any property because application will not thicken the lawn and the solution to the weeds is to thicken the lawn

Initial Business Response /* (1000, 5, 2014/05/26) */
Thank you for taking the time to let us know of your concernOur records show that you had signed up for DrGreen Services on April 3, It was at this time that we had advised you that our services do continue from season to season
and for a change in the service to contact our officeWe had received no calls from you in until after your first treatment of fertilizer and pre-emergent crabgrass control that was applied to your property on April 1, Had we known that you had decided to go with another provider before we provided you with this service, we would not have visited your property
In order to resolve the matter amicably, we would be willing to remove the current balance of $from your accountWe do hope that someday in the future you would be willing to give us another chance and stay in contact with us a little more so that we can know if you are experiencing issues
If you have any questions or concerns, please don't hesitate to contact our office
Have yourself a great day!

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: *** Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello ***,
We apologize that you received services that you did not wantWe are a continual service company and
we continue to come out unless we are notifiedWe apologize that you were unaware of this policyFor this fact, we are removing the balance that is on the account so that it is clearedAgain, we apologize for the inconvenience and the situation at hand and do value your business
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for correcting this issue

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** * Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mr***,
We do apologize for the inconvenience of the situationAfter looking into the account, it should
have been on hold after you had spoken with one of our representatives so no more applications should have doneWe certainly don't want to be servicing anyone's lawn that doesn't want us toAgain we apologize for the inconvenience; we are bringing the account to a zero balance and we are removing your contact informationWe value your business and hope you have a good day

Initial Business Response /* (1000, 5, 2014/04/11) */
Thank you for taking the time to let us know of your concernOur records show that your account has been cancelled as of April 4, so there will be no more visits to your propertyAlso, if you would like to have your number removed
from our system, I can certainly make that change for you
If you have any questions or concerns please don't hesitate to give us a call!
Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My desired resolution was "Stop the phone calls and service visits." According to their response they have finally canceled my serviceThey have still only offered to stop the phone callsI want those stopped also
Final Business Response /* (4000, 9, 2014/04/11) */
Thank you for taking the time to respondTo confirm we have removed your phone number from our system and since your account has been cancelled, there will be no future applications to the property
If you have any other questions or concerns, please don't hesitate to contact Customer Service toll free at X-XXX-XXX-XXXX from Monday to Friday from 8am to 6pm
Thank you and we hope you have a great weekend!

Thank you for letting us know about your concerns. We have reviewed your account with Doctor Green Services from the 2015/seasons and we are showing that the aeration had been completed on April 24, by our technician Jim. The information that was brought back to us did show
that he was able to complete the work in full this day, along with a number of notes about the lawn at that time. There was an outstanding balance at the end of the season for $70.00, but this was for one application of the mosquito spray which was completed on August 20, 2015. Reviewing your account further, we are showing that there had been a conversation with Andres in the season where you had agreed to continue with the services and that you were going to prepay the services. We had continued to come out to complete the services due to this and that we had not heard anything back otherwise. We would like to resolve this matter amicably and would like to offer to settle the outstanding balance on the account for $(this is half the $balance on the account today). If you would like to discuss it further you can reach us toll free at: ###-###-####. Kind Regards, Doctor Green Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, even though I don't completely agree with their recap I do find this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2014/06/24) */
Thank you for taking the time to let us know of your concernsOur records show that you had signed up for services on April 10, and it was at this time that our sales representatives had advised to you that all of our services do
continue from season to seasonThis is something that we do for your benefit, since lawn care is something that should be completed every year, we don't require our customers to call to re-order the service year after year
In case you had forgotten from the original sales call, this is also noted on all invoices that were left at your property in and on a number of pre-pay letters that were mailed as well as e-mailed to you in our off season to remind you that you still have an active account with DrGreen Services and that you had been scheduled for services for the spring of so we are sorry to hear that you had missed those
Here at DrGreen Services we do believe in settling any disputes amicably, it is for this reason that we have decided to waive the full balance of $in order to resolve this dispute
Should you be interested in doing lawn care in the future, we do hope that you keep us in mind
Thank you

Thank you for taking the time and writing to us regarding the concerns that you have had this year. Reviewing your file, when the concerns of these dead spots were brought up to our attention we did send out a service call right away to see what has happened and what would need to be
done. On May 11, our technician came by the property and was not able to resolve the matter. We had offered to send the production manager over to the property to have a look and at this time you had let us know that you did not want to carry on with the services. We are sorry for the inconvenience this has caused you and normally the products that we do use should not have a results in the property as you have mentioned. The refund in the amount of $was completed on August 8, 2017, we will put a copy of the transaction receipt in the mail for you today for your records. Again, we are sorry for the inconvience and if you needed anything please let us know and we will be happy to help. You can reach us toll free at:###-###-####. Kind Regards, Doctor Green Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did finally receive the check over the weekend, but still find it amazing that it took nearly weeks for the check to arrive, even though it DID come from Ontario, Canada like they said and the check was dated Sept6th - amazing! But it was for the proper amount so I am satisfied now!
Sincerely,
Sharon ***

The ***s Did prepay for applications on the lawn in We actually performed fertilizations on the lawn, one was free A free grub control application was providedA free insect control was provided, and a free nuisance pest application was providedFree aerations were offered
to new customers that prepaid for applications$would have been the correct prepay for all of the services that we did provide last season and $was what was paidI am writing off the $charge from this years treatment although there are no requests to cancel the account in either the off season or last year

Initial Business Response /* (1000, 8, 2014/07/07) */
Thank you for taking the time to let us know of your concernOur records show that your eight visit Very Best Treatment Plan came to a pre-paid price of $for the seasonWhen we received a payment in the amount of $on
May 31, 2014, this did not cover the services for The remaining balance from the pre-payment is $Since the remaining services had been billed to you on a per application basis without the 5% pre-pay discount, this is where the balance of $comes from
The collections department that is calling you is within DrGreen ServicesWe have not sent your account to a third party collection agency at this time
In order to resolve the matter we are willing to reduce your current balance of $to $due July 28,

Initial Business Response /* (1000, 5, 2015/02/10) */
Contact Name and Title: *** *** VP Of Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@doctorgreen.com
At this time the account balance is at dollars owedThere will be no more calls for collections and we apologize
for the inconvenience and hassle at taking care of this issue

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mrs***,
We do apologize about the inconvenienceWe have removed the balance that was on the account and have
brought it down to a zero balanceWe apologize that you continued to receive service after you had requested it discontinueWe certainly don't want to treat someones home who does not want itAgain, we apologize for the inconvenience, your account is cancelled and all contact information has been removedThere is now a zero balance on the account as wellWe do value your business

Initial Business Response /* (1000, 6, 2015/10/02) */
Contact Name and Title: Mark *** Sales Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Mrs***,
I am sorry for the delay on getting you the rest of your refundYour refund has been processed and is back
on your credit card