The company failed to communicate a 60$ install fee when I ordered on the phone for replacement filtersItt took mins to install, the delivery guy said he would call the office and he didn't, I called the office and the lady on the phone (a partner) said she would waive the fee since the original installer implied there was no cost except for the filters themselves, then William calls and says they will not refund the 60$ fee but will credit my account for filters NEXT year...they have no integrity or honesty have poor communication and for a lousy fee of 60$ hurt their reputationI would never do business with them again
The company failed to communicate a 60$ install fee when I ordered on the phone for replacement filtersItt took mins to install, the delivery guy said he would call the office and he didn't, I called the office and the lady on the phone (a partner) said she would waive the fee since the original installer implied there was no cost except for the filters themselves, then William calls and says they will not refund the 60$ fee but will credit my account for filters NEXT year...they have no integrity or honesty have poor communication and for a lousy fee of 60$ hurt their reputationI would never do business with them again