Draper Eyewear

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello Revdex.com, The GameHouse support team has contacted [redacted] on Tuesday (3rd January 2017) and provided troubleshooting steps to access the serviceThe support team is yet to receive a response related to the query from *** [redacted] requested for refund because she was still in trial periodTo be informed, we do not offer trial period for the games We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues We emailed this customer on Tuesday (January 3rd) with troubleshooting tips to resolve the issue she's experiencingShe has not responded yetWe also do not offer a trial period, so her information is not correct An interesting point to note is that during this time she claims to be unable to play games, she has indeed been using her membershipShe is not entitled to a refund and she needs to respond to our message to her if she's still facing any issues

Hello Revdex.com, We have spoke with [redacted] on 2nd of July and It's appears that she had signed up to RealTimes Premium annual subscriptionShe was not aware of the auto renewal, we have explained about the annual chargeAs per her request, we have cancelled and refunded the $back to her card

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear Revdex.com:This complaint is quite vague, which delayed our responseNeither RealNetworks'subsidiary GameHouse nor RealNetworks itself were able to locate an account underthe email address [redacted] @hotmail.comGameHouse did locate an accountincorporating the name " [redacted] @...." There is only one charge of$under that account, and GameHouse refunded this amount in the event thisaccount belongs to complainant (although complainant says the purchase pricewas $51.00)Complainant claims that she talked to the company on the 21stand 23rd of August but we found no records of such communicationsCustomerservice emailed both the given address and the [redacted] @ address for moreinformation but has received no replyRealNetworks will consider this matterclosed unless and until additional details allow us to locate an associated accountCyrus C [redacted] Senior CounselRealNetworks

Complaint: [redacted] I am rejecting this response because:i do not want to cancel my membership they have fixed the problem yesterdaythank you Sincerely, [redacted]

Hello Revdex.com, I checked [redacted] account, and our records indicate that a refund of $has already been processed on 10-29-for the order number: [redacted] I would also like to confirm that the refund amount has been credited to his account on 10-30-Note: Our support team is available daysAgent support via email is available to customers who have purchased or subscribed to one of our productsWe also offer a community forum for free customers, where agents respond to posts online

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] , We have no way of knowing the email address that is associated with your Facebook account unless you use it to sign up on our website with itIf this happened by accident and you clicked past the text that explains that you are actually subscribing and you fill in your payment details without being aware of it, then that is also outside our controlUnfortunately I cannot offer you any further refunds beyond the months we have already grated you as a gesture of good willKind regards

Our customer support team is currently still in touch with [redacted] to help her play all our games and if necessary refund and cancel her membership to enable her to sign in on our other platform

The charge is legitimate and we cannot refundOur support team sent the following response to the inquiry:Thank you for contacting GameHouse supportI think you may have missed my colleague's response to you of Thursday, February 15, I will resend her response below:Thanks for getting in touch with GameHouse Support.I had a look in your account and could see that you subscribed for the FunPass 2-day trial on January and once the trial ended, the payment for this service was requested on January as you did not cancel before this dateThe payment was declined several times by your bank before being successful on February 15.Unfortunately, since you did not cancel this service on time, I'm unable to issue you any refundsHowever, I have now cancelled your FunPass subscription and the final date of this service will be 27/Feb/No further payments will be requested for this service

Called up the customer and guided to reset the passwordNow he able to access his account and the issue got fixed

Customer Service had previously been in contact with this customer, but was never informed that the customer's issue had not been resolvedCustomer Service emailed her after receipt of this complaint, received no response, and is continuing to attempt to connect with the complainant.Sincerely,Cyrus C [redacted] Senior Counsel

Hello Revdex.com, I've contacted "***" over the phone regarding the charge and informed her that the payment is still in a pending status, so once we receive the payment we will refund and send her a confirmation email Note: Our support team is available daysAgent support via email is available to customers who have purchased or subscribed to one of our productsWe also offer a community forum for free customers, where agents respond to posts online."

Customer has contacted our RealPlayer email support April 04, regarding this issueWe are assisting the customer by providing the appropriate troubleshooting steps

GameHouse customer service sent multiple emails requestingmore information to address Ms [redacted] claim but received no responseMs[redacted] claims she made a $purchase(s) on August 17, but there is no evidenceof such a purchase(s)(As previously noted, neither is there a record of her alleged priorcommunications with our customer service)Customer service located one chargeof $for a "FunPass" subscription, started on the 1st of AugustAs I previously wrote, this amount has already been refundedMs [redacted] account was closed at the same timeThere was also an attempt to purchasea game "Chocolatier" on the 1st of August on what Ms [redacted] hasconfirmed as her accountThe purchase did not go through and no amount waschargedThus all payments Ms [redacted] made to RealNetworks/GameHouse have beenrefunded and there is nothing further to be doneMs [redacted] is welcome torespond to the customer service emails sent to her to help them identify thealleged additional purchase(s)

Complaint: [redacted] I am rejecting this response because:I am still at my wits end for charging my checking account for services that I NEVER usedI stopped using them back in October but they charged me monthly all the way up until this month (July 2017) and I haven''t been to the site since Octof I've been ill with laryngeal cancer and was undergoing treatments (surgeries, radiation, & Chemo) and called the phone number located on my checking account for Gamehouse owned by RealNetworks but it didn't workI did not have access to a computer so attached is where I received my "Time to say Goodbye" e-mail from GameHouse owned by Real NetworksI NEVER "joined" under another accountTHAT would be STUPID, close an account one day and open it under another email the SAME dayYou owe me month's refund and attached is my e-mail when I cancelledALL I did was click "Like" for Facebook and that is when I began getting charged stillThe same day I finished Delicious and cancelled so yes you DO owe me the moneyI've seen so many complaints where you have charged people and YOU are at WRONG!!!!!!!!! Sincerely, [redacted]

Complaint: ***I am rejecting this response because: the account is under that email and the other charge is on the day after but I'll accept the current refund but there was no statement on if the account was closed or not we will need it closedSincerely,*** ***

Hello ***,Thank you for contacting RealTimes Customer Support.I see that your SuperPass subscription was cancelled on 09/03/2015, as a result of your bank contacted us regarding the charges, subsequently we have gone ahead and cancelled the subscription also a chargeback was done for the
transaction dated 05/15/2015. I do not find any records of you contacting our support on 5/9/or on 9/2/and the account kept openThis is the reason you were continue to be charged for the subscriptionHowever, as we cancelled your membership you will no longer be charged for it.I've processed refund for SuperPass subscription in the amount of $319.92.Depending on your financial institution, please allow a few days for the refund to appear in your accountIt should show on your next credit card or bank statement following the processing period. Regarding the chargeback (05/15/2015) depending on the type of chargeback or information request, we provide with the information on the account that helps them to make the determination as to whether or not the charge was deemed valid or notWe are not making that decision.If the financial institution has declined the chargeback, there is nothing that we can or should doIf you require further information, please contact your financial institution, as we have no information about how or why they made the decision that they did; we just provided the requested information.If you have additional questions, let us know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***