Dvm Dispensary Svc

[redacted] came into the dealership last week and signed the appropriate paperwork and we gave him the check that was owed to him He was satisfied upon leavingThank you

Mr [redacted] was advised prior to delivery that the leveling jacks were not working and part was unavailableHowever, Mr [redacted] had a family vacation scheduled to California and was willing to take the motor home with the jacks not working and we would repair them upon his return At the time of delivery Mr [redacted] was given a copy of WE OWE’s reflecting the repairs and service needed to be completed upon his returnWE OWE (***) Apply Seals inside/outside Apply Diamon-Fusion WE OWE (***) Add TV for Lower Bunk Repair Jacks Hoop UP Ice Maker Mr [redacted] returned from California Vacation with a item list of complaints which included of the items documented on the (we owe) at time of deliveryMr [redacted] has stated that several items on the list were pointed out prior to taking possession of the motor home although we have no knowledge or documentation of thisOnce all warranty repairs and complaints were addressed Mr [redacted] and our shop foreman J R [redacted] went over the repairs prior to Mr [redacted] picking u his coachMr [redacted] had scheduled with JR [redacted] to bring his RV in on 11/17/however Mr [redacted] was unable to retract the jacks so RV could be driven inWe contacted a mobile repair tech to come out on same day to get the jacks retractedThe mobile tech determined that because the RV was not plugged in the new house batteries had dropped to volts and the jack system wouldn’t operate on low voltageTech was able to charge batteries and get the jacks operational at no charge to Mr [redacted] Our service department has worked diligently to address Mr***s complaints to his satisfaction from replacing coach batteries, adjusting, doors latches, drawers and upgrading TV in lower bunk We will continue to assist Mr [redacted] with any issues once he brings the RV in AlS [redacted] Main

This is from the service person that was involved There was a book, water bottle, and a lotion bottle on the day we ordered the partThere was a purse, a lotion bottle and water bottle on the day of repairThis is what the tech remembersWe no longer have the pics that we did take when it was here they were done on his phone Ultimately all warrant issues are the manufactures decision, I am not sure who you have spoke to with [redacted] ? I assume you called the help desk? But [redacted] is the [redacted] rep for this area and he made the decision and he says he has not spoke with the customer Claim has been denied by [redacted] This claim is not the dealer but the manufacture who warranty's the product

Revdex.com: I would like to wait until Chrysler has finished looking at the truck before I say this issue has been resolvedUntil then I really won't know if this is resolved or not.Jacob

My understanding is that this vehicle was not bought at our store It was brought to our service drive with a issue with the seat The tech took pictures of a foreign object under the seat and these pictures were shared with the customer and the customer agreed and authorized and paid for the repair, We did at the time get with our [redacted] field rep to see if it would be a warranty item and he would not allow it since it was not a defective part but rather negligence All of this is documented We re-checked yesterday with [redacted] and they state they have NOT told the customer they would of covered it At this point we feel we have done everything we were asked and in the guidelines of the manufacture and feel that if he thinks the issue was like this at the sale of the car he should pursue the selling dealer for reimbursement

This customer's concern is in fact being handled by our Chrysler Area Representative and DeMontrond will repair the vehicle as advised by the manufacturer
Thank You

We have contacted this customer and we have a check refund waiting for the customer to pick up todayThank you

Revdex.com:
This letter is to inform you that DeMontrond Auto Country has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/13/and assigned ID ***
Regards,

This is being referred to manufacture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I picked up the RV again and after going over everything with JR at DeMontrond, I felt they had taken care of almost all of the issues related to quality that I had identified to dateI am currently on my second trip since I purchased the RV in July of this year and once again I get to our destination with my family and experience problemsThis time I have a very bad hydraulic fluid leak that is coming from the center of the RV and getting support while on the road has not been easyThe bed over the driver's seat comes down the tracks uneven and drops a few inches at a time, so this is not a new issue and as far as that goes, problems with the jacks/hydraulic system is also not a new issueThe flooring in the RV is continuing to delaminate in several areas (originally reported) and now one of the bunk bed doors came off track (which shouldn't of happened) on the road and scratched the floorI thought we lost power to the refrigerator while on the road, but turns out the bulb blew outWe have also found several areas where the wall paper is bubbling up and will end up coming looseWhen the overhead bed is lowered, there is nothing to stop it from smashing the fan into the dashCurrently I am plugged into a 50-AMP power service, yet every morning the RV is giving me a low battery voltage message, so I have concerns as to why this is occurringAbove and beyond all of this, there still hasn't been any attempt from DeMontrond to settle my complaint for the time period of over months that we have been working together to resolve all of these issues (still not resolved)My original request was to exchange this RV for another brand new RV that does not have all of these issues, since I purchased a brand new RV and we're still working to resolve issues after almost monthsMy second request was to take the RV back and refund me the full purchase price of the RV (including trade in) and all of the extra items that I purchased from them and call it even. My last request was to compensate me for my inconvenience, time & money that has been spent since the date of purchaseTo date all of these requests have been ignored and now that I am using the RV for the second time and I'm have continued issues (repeat issues) I will seek legal council and pursue resolution through the judicial systemI had really hoped we could resolve the issues by working with each other in good faith, but the fact that these issues were blamed on "operator error" and all of my attempts at an amicable resolution that we could both agree to, but it doesn't appear that's going to happen, so I feel the legal course of action is my only option at this point.I want to reiterate that JR (my service adviser) has been very professional and tried to help me as much as he can, but he has an employer that he has to answer to, so I commend JR for his support
Regards,
*** ***

[redacted] came into the dealership last week and signed the appropriate paperwork and we gave him the check that was owed to him.  He was satisfied upon leaving. Thank you

Mr. [redacted] was advised prior to delivery that the leveling jacks were not working and part was unavailable. However, Mr. [redacted] had a family vacation scheduled to California and was willing to take the motor home with the jacks not working and we would repair them upon his return.  At the time...

of delivery Mr. [redacted] was given a copy of 2 WE OWE’s reflecting the repairs and service needed to be completed upon his return. WE OWE ([redacted]) Apply Seals inside/outside Apply Diamon-Fusion   WE OWE ([redacted]) Add TV for Lower Bunk Repair Jacks Hoop UP Ice Maker   Mr. [redacted] returned from California Vacation with a 27 item list of complaints which included 4 of the items documented on the (we owe) at time of delivery. Mr. [redacted] has stated that several items on the list were pointed out prior to taking possession of the motor home although we have no knowledge or documentation of this. Once all warranty repairs and complaints were addressed Mr. [redacted] and our shop foreman J R [redacted] went over the repairs prior to Mr. [redacted] picking u his coach. Mr. [redacted] had scheduled with JR [redacted] to bring his RV in on 11/17/2016 however Mr. [redacted] was unable to retract the jacks so RV could be driven in. We contacted a mobile repair tech to come out on same day to get the jacks retracted. The mobile tech determined that because the RV was not plugged in the new house batteries had dropped to 8 volts and the jack system wouldn’t operate on low voltage. Tech was able to charge batteries and get the jacks operational at no charge to Mr. [redacted] Our service department has worked diligently to address Mr. [redacted]s complaints to his satisfaction from replacing coach batteries, adjusting, doors   latches, drawers and upgrading TV in lower bunk.  We will continue to assist Mr. [redacted] with any issues once he brings the RV in.       Al. S[redacted]   Main 281 765 5191

My understanding is that this vehicle was not bought at our store.  It was brought to our service drive with a issue with the seat.  The tech took pictures of a foreign object under the seat and these pictures were shared with the customer and the customer agreed and authorized and...

paid for the repair,  We did at the time get with our [redacted] field rep to see if it would be a warranty item and he would not allow it since it was not a defective part but rather negligence.  All of this is documented.   We re-checked yesterday with [redacted] and they state they have NOT told the customer they would of covered it.     At this point we feel we have done everything we were asked and in the guidelines of the manufacture and feel that if he thinks the issue was like this at the sale of the car he should pursue the selling dealer for reimbursement.

Currently the truck has been repaired and running correctly under warranty and the customer has been notified that is it ready to be picked up.  All repairs performed have been covered by the warranty. 
DeMontrond Management

[redacted] (not the dealer) verbally agreed to reimburse me for the repair.  However, I have not received the check yet.  As soon as I receive the check, I will consider clearing my dispute with in the Revdex.com with the dealer.  Although the dealer was no help in resolving this whatsoever and actually caused the problem.  I would like an apology from the dealer.

This is from the service person that was involved…   There was a book, water bottle, and a lotion bottle on the day we ordered the part. There was  a purse,  a lotion bottle and water bottle on the day of repair. This is what the tech remembers. We no longer have the pics that we did take when it was here they were done on his phone      Ultimately all warrant issues are the manufactures decision,  I am not sure who you have spoke to with [redacted]?  I assume you called the help desk?  But [redacted] is the [redacted] rep for this area and he made the decision and he says he has not spoke with the customer.   Claim has been denied by [redacted].   This claim is not the dealer but the manufacture who warranty's the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I was told that there was no foreign object seen nor any evidence of any foreign object seen by dealership staff. Instead, the dealer assumed a foreign object based solely on the damage.  The dealers rationale was that a bend in the metal bracket could only have been produced if a foreign object was present.  I saw all the pics you're talking about.  None showed a foreign object or even evidence of a foreign object.  Please provide the pictures that show the object.  As for your claim that [redacted] never told me it would cover the claim, the service rep I spoke with absolutely did tell me that.  Your facts do not square with what I was told or shown when I brought the car in.  I still have the photos in my text messages and have just reviewed them again so please don't try to use photos of someone else's damage.  I will take your advice and go back to the original dealer also since your dealership and ultimately [redacted] are not standing behind your product.  I thought any dealer could take care of this since it was an issue with car.  We have two [redacted] vehicles now that we could take to your dealership because it's closest to our house.  We most certainly will not do that.  Please don't forget to send those photos with the foreign object marked.

Revdex.com:
I would like to wait until Chrysler has finished looking at the truck before I say this issue has been resolved. Until then I really won't know if this is resolved or not.Jacob