E & E Capital Management

My heat went out two days ago. I submitted a request for service immediately and called several times but have not heard back about my rental.
My heat went out two days ago (01/24/2020) . I submitted a request for service immediately and called several times but have not heard back. I have a two week old infant visiting me for a few weeks and we're having to get hotels because of this issue. The lease states that loss of heat below 40 degree is considered an emergency work order and will be repaired in 48 hours. Unfortunately I haven't been able to even contact anyone as their phone are automated only directed to voicemails and the web based repairs doesn't allow to flag emergency work orders.

I applied for one their properties,pay the application fee,etc. just them to tell me that I was denied because of a 12 1/2 year old traffic violation. I think they are just trying to make money off people by collecting money from application fees. The only thing on my background check is a traffic violation from 12 years ago.This is a bootleg company.

I received a phone call and email stating my rent was past due. I called and *** was extremely rude, would not listen and tried out talking me.
I was contacted by phone on 4/9/18 by *** a voicemail was left stating there were issues with my account. I called back and was advised that there is nothing wrong with my account, everything has been paid. I wondered what the point of the call was but thought maybe it was just an error and not to worry about it. Today on 4/23/18 I received an email stating "Dear Tenant Please remember there is a balance on your account that is DUE!. Please contact the office and make proper arrangements for the balance.
Best Regards *** Collections/Evictions" I emailed back and stated I wanted a complete breakdown of my account because I am not past due, I am actually paid ahead, and was paid ahead for two months. I was on my lunch break so I decided to call the office. I reached ***, I started to explain that I had just received an email stating my rent is past due and that information was not accurate. She cut me off. She was rude through the entire conversation. It became the "get this woman off the phone" conversation rather than listening and coming up with the best solution. She said that the system sent it to me and that my account was fine. However, since I had gotten the phone call and now email I need to know that this will stop. My concern is I have things in the works and do not want them to negatively report that I have not paid my rent when that information is not correct. I was still confused and do not understand so I asked again. She said she would remove my name from the list so I will not get the emails. However, I again stated but I had gotten a phone call two weeks ago, so this is not making me confident that everything is completely ok with my account. Instead of listening *** insisted on trying to talk over me, not actually listen to my complaints, and then hung up on me. I called back and she stated the phone dropped out of her hand, the battery fell out, she put it back in and turned the phone on, this is a cell phone. I do not believe that. She was rude the entire time, for no reason, her tone of voice was NOT at all welcoming or friendly. I did not feel comfortable with getting phone calls and emails saying my rent is past due and I am just supposed to ignore it. Can I ignore paying me rent? I think not, so this I will also not ignore. I asked for the office managers name, she said she is out sick, I asked for the name again as being sick does not change the person's name. She told me the name of the person. However after I was hung up on when I called back I asked *** who her boss was, she tried to avoid answering, she said *** is the office manager and it doesnt matter because *** would just refer me back to her. So I asked "who is your boss," again she did not want to give me that information, but kept asking "Who is your boss, who pays you, who is above you, boss," she finally stated her boss' name is ***. I was in the process of emailing *** because that is the only other email address I have for this company, I do not know who is who and who employs who. I have not been taken seriously, I have not gotten the chance to tell my side, *** has only listened to ***'s side, in which I stated, why would *** tell her boss that she was rude? *** told me that Revdex.com will not take this minor complaint seriously, not sure if that was to get me to not file the report, but I would hope the a Customer Service would be taken seriously. If E & E had no customers/tenants then they would have no business. I know that I am now looking to move and get away from this company. There is something shady going on and customers are not highly valued. I should not be spoken to rudely, your job does not require that. I will not ever stand to be treated or talked to any kind of way. I have the voicemail and all emails associated with this.