Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
american express has continued to refuse to
acknowledge that there agents misled methey have refused to offer anything at ALL to remedy the situation and have demonstrated a complete and utter lack of desire to resolve this issue dispute the fact I have been a customer for years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not believe American Express values its
customer and does not carefully review customer's request despite numerous requests
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told than on february
** this account will show as pay off and would not shown as a collection accountI called and asked them for a letter to take to *** *** *** because I am trying to get approved for a mortgage loanThey refused to fax the letterI paid as agree and I was told the account was not sent to collectionThey lie to meI pay this credit card in six months and in fullI do not deserved they play with my reputation and credit
This issue has caused me so much pain and depression and I do not trust in AExpress any more
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MATTER IS NOT CLOSED AND ISSUE NOT RESOLVEDI NEED MATTER ESCALATED AS PREVIOUSLY INDICATED.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not
received any letters from American Express as of today
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved.A letter won't arrive within six daysSo I rejected the
resolution until I recireceive there response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
American Express mailed our response to the consumer at the address provided within the complaint on March **, 2015. We remailed the same response again to this address today. The consumer needs to allow 7 – 10 business days for mailing time. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point. Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point. Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
I talked to American Express and they were going to...
remove the $90 charge that remains on the account along with any negative credit rating. It was explained to American Express that [redacted] had full control of the account during the period and the charges on the account were disguised by [redacted] or AMEX until my payment in Dec 2014. I tried every I could to resolve this issue. Only American Express is holding out. American Express needs to just state the problem has been resolved like they stated to me. This can be done through online correspondence not mail.The card in question was not in my possession for more than a month of the $90 full year amount (prorated) which is a billing period. Otherwise, I would have cancelledit. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
My Dad is entitled to his $2,500.00 and American Express is unjustly withholding the $2,500.00 from him. When I called American Express Claim Department, I was advised that the policy to file a claim was 1-Call or send in the claim information form. My Dad chose to call in the claim information using his telephone. 2-The American Express Claim Department stated that when a Claim ID number is issued, the investigation can begin to see if the travelers checks (that were lost or stolen) were cashed or not. My Dad possesses a Claim ID number to start the investigation and receive a refund, if it can be seen that my Dad did not cash the $2,500.00. 3-American Express, without just cause is making it more difficult for my Dad to receive his $2,500.00 refund. It is not a regular policy to add additional required documents that are not part of the regular American Express Claim Process. My Dad is now ** years old, on a limited income and he feels that he is being treated as a criminal when he has done nothing wrong. He only wants his $2,500.00 travelers checks refunded, which he purchased for protection if his $2,500.00 was lost or stolen. As a consumer, my Dad should not be subjected to FALSE POLICIES and DOCUMENTATION REQUIREMENTS THAT ARE NOT PART OF THE REGULAR AMERICAN EXPRESS TRAVELERS CHECKS LOST OR STOLEN POLICY.THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOURAGE CONSUMERS TO PROTECT THEIR MONEY BY PURCHASING TRAVELERS CHECKS IN THE EVENT IT IS LOST OR STOLEN. THE POLICY THAT EXIST, IS TO PUT IN A CLAIM BY CALLING IN ALL REQUIRED INFORMATION & ANSWER ALL SECURITY QUESTIONS. MY DAD DID THIS AND THEN WAS ASKED TO FILL OUT A QUESTIONAIRE (WHICH WAS NOT WHAT I WAS TOLD THE POLICY WAS). MY DAD FILLED OUT THE QUESTIONAIRE WHICH WAS MAILED OUT TWICE. THE SECOND TIME, I MAILED THE QUESTIONAIRE OUT VIA CERTIFIED MAIL. NOT ONLY DID AMERICAN EXPRESS SAY TWICE THAT THEY DID NOT RECEIVE THE QUESTIONAIRE, BUT THEY BEGAN REQUIRING ADDITIONAL DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM POLICY BUT THEY WANTED MY DAD TO PAY BACK MONEY FOR THE TRAVELERS CHECKS THAT HE DID NOT CASH. AMERICAN EXPRESS STATED THAT IF MY DAD DID NOT SIGN THIS DOCUMENT, HE WOULD NOT RECEIVE HIS $2,500.00. FOR THE RECORDS, AMERICAN EXPRESS HAD TO ADMIT THAT THEY RECEIVED THE QUESTIONAIRE IN THE MAIL, WHEN I CALLED AND GAVE THEM THE TIME AND DAY THAT THE QUESTIONAIRE WAS RECEIVED BY THEM!!!! THIS CLEARLY IS HIGHWAY ROBBERY WHERE AMERICAN EXPRESS IS FORCING MY DAD TO SIGN A DOCUMENT OF PAYMENT, IN THE EVENT SOMEONE OTHER THAN MY DAD CASHES THE $2,500.00 TRAVELERS CHECKS. TO DATE, AMERICAN EXPRESS HAS NOT INVESTIGATED, AS TO WHETHER THE TRAVELERS CHECKS WERE CASHED OR NOT. ALL THAT AMERICAN EXPRESS IS DOING IS INVESTIGATING MY DAD AND MAKING HIM FEEL HE IS A CRIMINAL, INSTEAD OF DOING WHAT THEY PROMISED TO DO, IN THE EVENT THE TRAVELERS CHECKS WERE REPORTED LOST OR STOLEN. AS IT STANDS, AMERICAN EXPRESS IS CHEATING THE CONSUMERS OUT OF MONEY THAT THEY ARE ENTITLED TO. AS IT STANDS, AMERICAN EXPRESS IS PLANNING TO KEEP MY DAD'S $2,500.00. AMERICAN EXPRESS HAS MY DAD'S TELEPHONE NUMBER ON FILE AND HIS MAILING ADDRESS ON FILE. AMERICAN EXPRESS CAN ALWAYS CONTACT MY DAD IF THEY FEEL THAT HE IS NOT MAKING THE CLAIM. HOWEVER, AMERICAN EXPRESS IS SITTING ON THEIR BEHINDS AND KEEP DEMANDING MORE AND MORE DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM PROCESS. AMERICAN EXPRESS HAS NO JUSTIFICATION TO DEMAND MORE DOCUMENTS WHEN THERE IS NO PROBABLE CAUSE!!!! THERE IS NONE, NONE, NONE!!!! ALL THEY WANT TO DO IS WEAR DOWN AN ** YEAR OLD MAN, WHO LIVES ON A LIMITED INCOME!!!!! WHERE IS THERE JUSTICE FOR THE CONSUMERS WHEN THEY ARE BEING UNFAIRLY TREATED WITH UNJUST DEMANDS AND THEIR MONEY ($2,500.00) IS WITHHELD FROM THEM!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,[redacted] THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOUR
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Merchandise paid for and received from...
merchant was defective upon receipt. Product left the warehouse defective. Items were not inspected prior to delivery from warehouse. Defective merchandise has been returned to merchant. I am not willing to work with this merchant as I did not obtain the replacement product within the time-frame needed. I am requesting a dispute authorization in the amount of $4,389 reversed back to my American Express credit card.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I cannot except or reject...
American Express response, as I have not received this letter they mailed out. All I'm asking is for a refund of my money that was transferred to the prepaid card from my [redacted] checking account. I was told they could not issue me a refund check, because they don't have money on hand, per representative supervisor [redacted] at American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
This should not be closed, because I did not get a full refund from American Express. If you cannot get this done, than I need to seek legal action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
american express has continued to refuse to
acknowledge that there agents misled methey have refused to offer anything at ALL to remedy the situation and have demonstrated a complete and utter lack of desire to resolve this issue dispute the fact I have been a customer for years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We responded to the consumer via written correspondence todayAmerican Express considers this matter closed
Consumer has not provided any new information, therefore, American Express considers the matter closed and no response will be sent to the consumer
We mailed our response to the consumer via written correspondence todayAmerican Express considers this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not believe American Express values its
customer and does not carefully review customer's request despite numerous requests
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told than on february
** this account will show as pay off and would not shown as a collection accountI called and asked them for a letter to take to *** *** *** because I am trying to get approved for a mortgage loanThey refused to fax the letterI paid as agree and I was told the account was not sent to collectionThey lie to meI pay this credit card in six months and in fullI do not deserved they play with my reputation and credit
This issue has caused me so much pain and depression and I do not trust in AExpress any more
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MATTER IS NOT CLOSED AND ISSUE NOT RESOLVEDI NEED MATTER ESCALATED AS PREVIOUSLY INDICATED.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not
received any letters from American Express as of today
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved.A letter won't arrive within six daysSo I rejected the
resolution until I recireceive there response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
American Express mailed our response to the consumer at the address provided within the complaint on March **, 2015. We remailed the same response again to this address today. The consumer needs to allow 7 – 10 business days for mailing time. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point. Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point. Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!
The negative information being reported on my credit file is inaccurate and should be removed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
I talked to American Express and they were going to...
remove the $90 charge that remains on the account along with any negative credit rating. It was explained to American Express that [redacted] had full control of the account during the period and the charges on the account were disguised by [redacted] or AMEX until my payment in Dec 2014. I tried every I could to resolve this issue. Only American Express is holding out. American Express needs to just state the problem has been resolved like they stated to me. This can be done through online correspondence not mail.The card in question was not in my possession for more than a month of the $90 full year amount (prorated) which is a billing period. Otherwise, I would have cancelledit. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
My Dad is entitled to his $2,500.00 and American Express is unjustly withholding the $2,500.00 from him. When I called American Express Claim Department, I was advised that the policy to file a claim was 1-Call or send in the claim information form. My Dad chose to call in the claim information using his telephone. 2-The American Express Claim Department stated that when a Claim ID number is issued, the investigation can begin to see if the travelers checks (that were lost or stolen) were cashed or not. My Dad possesses a Claim ID number to start the investigation and receive a refund, if it can be seen that my Dad did not cash the $2,500.00. 3-American Express, without just cause is making it more difficult for my Dad to receive his $2,500.00 refund. It is not a regular policy to add additional required documents that are not part of the regular American Express Claim Process. My Dad is now ** years old, on a limited income and he feels that he is being treated as a criminal when he has done nothing wrong. He only wants his $2,500.00 travelers checks refunded, which he purchased for protection if his $2,500.00 was lost or stolen. As a consumer, my Dad should not be subjected to FALSE POLICIES and DOCUMENTATION REQUIREMENTS THAT ARE NOT PART OF THE REGULAR AMERICAN EXPRESS TRAVELERS CHECKS LOST OR STOLEN POLICY.THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOURAGE CONSUMERS TO PROTECT THEIR MONEY BY PURCHASING TRAVELERS CHECKS IN THE EVENT IT IS LOST OR STOLEN. THE POLICY THAT EXIST, IS TO PUT IN A CLAIM BY CALLING IN ALL REQUIRED INFORMATION & ANSWER ALL SECURITY QUESTIONS. MY DAD DID THIS AND THEN WAS ASKED TO FILL OUT A QUESTIONAIRE (WHICH WAS NOT WHAT I WAS TOLD THE POLICY WAS). MY DAD FILLED OUT THE QUESTIONAIRE WHICH WAS MAILED OUT TWICE. THE SECOND TIME, I MAILED THE QUESTIONAIRE OUT VIA CERTIFIED MAIL. NOT ONLY DID AMERICAN EXPRESS SAY TWICE THAT THEY DID NOT RECEIVE THE QUESTIONAIRE, BUT THEY BEGAN REQUIRING ADDITIONAL DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM POLICY BUT THEY WANTED MY DAD TO PAY BACK MONEY FOR THE TRAVELERS CHECKS THAT HE DID NOT CASH. AMERICAN EXPRESS STATED THAT IF MY DAD DID NOT SIGN THIS DOCUMENT, HE WOULD NOT RECEIVE HIS $2,500.00. FOR THE RECORDS, AMERICAN EXPRESS HAD TO ADMIT THAT THEY RECEIVED THE QUESTIONAIRE IN THE MAIL, WHEN I CALLED AND GAVE THEM THE TIME AND DAY THAT THE QUESTIONAIRE WAS RECEIVED BY THEM!!!! THIS CLEARLY IS HIGHWAY ROBBERY WHERE AMERICAN EXPRESS IS FORCING MY DAD TO SIGN A DOCUMENT OF PAYMENT, IN THE EVENT SOMEONE OTHER THAN MY DAD CASHES THE $2,500.00 TRAVELERS CHECKS. TO DATE, AMERICAN EXPRESS HAS NOT INVESTIGATED, AS TO WHETHER THE TRAVELERS CHECKS WERE CASHED OR NOT. ALL THAT AMERICAN EXPRESS IS DOING IS INVESTIGATING MY DAD AND MAKING HIM FEEL HE IS A CRIMINAL, INSTEAD OF DOING WHAT THEY PROMISED TO DO, IN THE EVENT THE TRAVELERS CHECKS WERE REPORTED LOST OR STOLEN. AS IT STANDS, AMERICAN EXPRESS IS CHEATING THE CONSUMERS OUT OF MONEY THAT THEY ARE ENTITLED TO. AS IT STANDS, AMERICAN EXPRESS IS PLANNING TO KEEP MY DAD'S $2,500.00. AMERICAN EXPRESS HAS MY DAD'S TELEPHONE NUMBER ON FILE AND HIS MAILING ADDRESS ON FILE. AMERICAN EXPRESS CAN ALWAYS CONTACT MY DAD IF THEY FEEL THAT HE IS NOT MAKING THE CLAIM. HOWEVER, AMERICAN EXPRESS IS SITTING ON THEIR BEHINDS AND KEEP DEMANDING MORE AND MORE DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM PROCESS. AMERICAN EXPRESS HAS NO JUSTIFICATION TO DEMAND MORE DOCUMENTS WHEN THERE IS NO PROBABLE CAUSE!!!! THERE IS NONE, NONE, NONE!!!! ALL THEY WANT TO DO IS WEAR DOWN AN ** YEAR OLD MAN, WHO LIVES ON A LIMITED INCOME!!!!! WHERE IS THERE JUSTICE FOR THE CONSUMERS WHEN THEY ARE BEING UNFAIRLY TREATED WITH UNJUST DEMANDS AND THEIR MONEY ($2,500.00) IS WITHHELD FROM THEM!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,[redacted] THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOUR
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Merchandise paid for and received from...
merchant was defective upon receipt. Product left the warehouse defective. Items were not inspected prior to delivery from warehouse. Defective merchandise has been returned to merchant. I am not willing to work with this merchant as I did not obtain the replacement product within the time-frame needed. I am requesting a dispute authorization in the amount of $4,389 reversed back to my American Express credit card.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I cannot except or reject...
American Express response, as I have not received this letter they mailed out. All I'm asking is for a refund of my money that was transferred to the prepaid card from my [redacted] checking account. I was told they could not issue me a refund check, because they don't have money on hand, per representative supervisor [redacted] at American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
This should not be closed, because I did not get a full refund from American Express. If you cannot get this done, than I need to seek legal action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The issue has finally been resolved. Thank you.
We responded to the consumer via written correspondence on March*, 2015. The consumer needs to allow 7 – 10 days for mailing time.