East Coast Moving

As we stated, if the customer feels that they were overcharged or if they were dissatisfied with the services they received, they can file a claim and let our 3rd party claims company review their evidence and make a determination We contacted CSI to initiate a claim file for the customers and they sent the customers login information and instructions on (ten days ago today) The customer has not even expressed their need to file a claim, yet chooses to continue their complaintIf CSI determines that we overcharged the customers they will advise us and we will then compensate the customers for any inadvertant overages We would never engage in any illegal activities, especially extortion as accused by the customers The Binding Estimate is binding on both the customer and the carrier If any part of the move changes the price will then change accordinglyWe regret that the customer continues their complaint instead of trying to reach an amicable resolution through filing a claim with CSI Should the customer decide to focus on resolving her concerns instead they may contact CSI at ###-###-#### Monday through Friday 9am-12pm and 1pm-5pm EST They can also email at [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: - The business states that our ultimate amount of goods to be moved exceeded the estimate Representatives from the business came to our home and spent time in our home inventorying every item that was too be moved They are experts in estimating space and cubic footage Not us After they provided us with a BINDING estimate, we actually threw away and donated many items In fact, we corresponded with the business to say that our inventory was reduced and we received an adjusted estimate It was only after we contracted with the business and after they started moving our items onto the truck that they told us that our inventory was substantially higher than what they had estimated Our binding estimate was for cubic feet The final estimate was approximately cubic feetHow could they get the estimate so wrong? And why should we, the customer, bear that risk? We did not add stuff to our move It is clear from recent *** reviews (see the attached) that the company underestimates the quotations to get business, then once in the process of moving their customers (when the customer has no leverage but to agree), tells the customers that they owe more This just can't be a coincidence but rather a practice of extortion and fraud - with respect to reassembly, representatives of the business sold us the "gold service" - which is advertised as "unwrap, unpack and re-assemble ALL YOUR ITEMS" (see attached advertisement) This was not sold to us as unwrapping and reassembling basic items - which is what every mover does This was supposed to be extra service We paid extra (cents vcents per cubc feet) for this extra service, which was not providedThey were also supposed to discard all moving materials They did not do this We were not left with a "clean, organized new home" as advertised.- We did receive a claims login from CSI We did not agree to this method of claims adjustment Nowhere on the bill of lading is this agency listed We have decided to sue the business in small claims court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Obviously this is getting no where with the back and forth responses I accept that the company will not be reimbursing me for my missed day of work and will be filing a claim for the damaged items I however do not agree with the information noted in the company's response I DID NOT change my item list on multiple occasions I sold my leather couch prior to them picking up my items so the couch was no longer part of the items that needed to be moved Prior to them coming out to the house to pick up the items, it was communicated to Adam that the number of boxes given when the estimate was written was a projected number and it may be more or less The day of the move there were about boxes added, and the boxes were not packed to capacity where they were extremely heavy so again this should not have increased the cost by over $1, I recently read an article in the AARP Bulletin entitled "Moving-Day Cons, Avoid Rip-offs While Relocating" and it talks about watching out for rogue movers who get your business with bargain-price estimates, and I believe this is exactly what happened dealing with this company We had another company in mind that we were going to go with, but decided to go with them because of the lower priced estimate that they provided to us but the day of the move the price increased by over $1, As for transporting the additional boxes, the day of the move we spoke with Adam on the phone while the movers were at my apartment and we were told we could drop the boxes off to their NJ or NY location and when it was time to drop off the additional boxes we were told there was no NJ location to drop the boxes off to and we would have to bring them to NY My Mom made all of the arrangements with Adam He was supposed to get back to her with a day and time to bring over the boxes on a Saturday and never got back to her She continued to reach out to him via email and phone calls to the business and he eventually responded to her the Sunday, the day he told us to bring the additional boxes to NY Whatever plans we had for that Sunday had to be cancelled because Adam took his time in responding and we had to get the additional boxes over to him the day that he responded to my Mom's inquiries Because Adam's story kept changing my Mom decided to communicate with him in writing via email, so she has several emails with the communications that took place As for the employee not being the rep who reserved the move, my Mom had called the company several times and when Adam wasn't available she spoke with a lady, and it may have been a different lady every time she called or the same lady, and they provided information to her and none of them ever said to her that they couldn't discuss the move because her name was not on the contract My Mom called and asked to speak with Adam's supervisor and the lady asked her what it was about My Mom started explaining what it was about and the lady stated they will not be paying for me missing a day of work My Mom was upset about the way the whole move was handled and stated her opinion Yes, my Mom did say that if she was not able to speak with Adam's supervisor then she would file a claim with the Revdex.com based on the unprofessional way business was conducted with the move Another example, Adam told us my items would be stored in the NY facility and the additional boxes would be added to my things and then transported to Georgia Well, we later found out that my items were shipped to Georgia and were not being stored in NY It was never communicated to us that the items would be transported to Georgia early, so the additional boxes were transported separately My Mom did not hang up the phone on their employee, she instead hung up the phone on my Mom after stating she did not need to speak with her because her name was not on the contract.Regarding the day that the items were going to be delivered, Adam previously communicated to us that the items would be delivered on the weekend or after I got off work at 5pm My Mom even put this in an email to Adam to confirm that it would not interfere with my work because I was just starting out with the company Adam did not keep his word and obviously didn't care that I had to miss a day of work at my new job after being there for less than a week I understand that I will not be reimbursed for missing the day, but the stress of having to deal with Adam and this company was more than I signed up for I've stated what I encountered dealing with this company and will bite the bullet and pay the higher cost with a more reputable moving company if I ever have to move again in the future than have to deal with a company that gives you a low ball estimate and then drastically increase their price the day of the move, and change their stories about what they are going to do the whole time along the way In the end, lesson learned!! An interesting stat I also read in the AARP Bulletin is that about 3,complaints were filed last year by people who hired interstate movers (out of 800,such moves), a percent increase since Again, like I said lesson learn You get what you pay for If there's ever a next time, we will do more research and go with a more reputable company We are working on submitting the claim form for the damage items.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Delivery was accommodated exactly when she wanted it moving company and customer reached amicable resolution and I believe all parties are satisfied at this current phase

We are sorry to hear that the client isn't satisfied with serviceClient changed item list multiple times prior to reserving her move and she was always provided with updated pricing in writing for her reviewThe final price of the move is confirmed on the day of the move and based on what the client actually movesThere was additional packing done that contributed to the price changeClient had option to take less items on the day of the move and chose not toClient also brought additional boxes to our storage facility after her items were picked up and these additional items were shipped at no additional cost to her Adam is a dispatcher that works in the office and provides windows for delivery to the clientsWe always inform the client that because the driver will have possession of the items they will be the ones to reconfirm the delivery with the clientClient informed us there was some damage to her items and she was immediately sent a claim form so she can submit for a claimHer mother called and confirmed the claim form was received and asked for restitution for the loss of pay and she was politely told we will not compensate for that but will gladly compensate her once claim is filed