Eichelberger Management

Initial Business Response / [redacted] (1000, 10, 2015/08/25) */ Regarding your letter of July 22, The first time we received a complaint about the leaking roof was on 7/20/We contacted a roofing contractor on that day to schedule roof repairDue to the heavy rain he could not start the repair until we got some dry weather and he finished existing roof jobsThe roof was replaced during the week of August 10, We are sorry for Ms [redacted] 's experience, however there were circumstances beyond our control

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ RE: Case# [redacted] To whom it may concern: Regarding your letter of February 11, 2016: The lights were repaired at the subject property on January 7, Sincerely, [redacted] Broker Associate

April 1, 2016FAX [redacted] Re: ID [redacted] In response to the tenant complaint on March 17, 2016; the maintenance man assigned to the repairs for the unit in question has been doing maintenance for more than years and has not done anything like this before It was a mistake and we (the management company) and the maintenance man have apologized numerous times The maintenance man was carrying a window out of the unit when another tenant stopped him with a question about a parking issue and he totally forgot to lock the door The door was open for about minutes before he realized it Mistakes are made as we are only human As I said we have apologized numerous times to the tenantThis event does not justify adjustment to the tenant's rentRespectfully Submitted [redacted] Office Manager

In response to the above complaint:Upon the start of the move in it was noted that the AC was not working correctly The AC system turned out to have a more complicated issue than a unit and required some extensive work and replacement of components this was communicated to the tenant and the tenant was offered a refund and the opportunity to cancel the lease; the tenant expressed wishes to continue moving in All of the issues have been resolved with exception of double checking and correcting the electrical issue This is being addressed today and should be corrected with the next hours The tenants concerns for issues were addressed as quickly as possible The tenant made numerous calls to our management office, as repairs were in process We are sorry for all of the inconveniences the tenant has had to endure and we appreciate their patience Since we advised them of the problems and they decided to move in anyway; there will be no reduction in rent for the month Respectfully, [redacted] Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Next step is determining how and when my deposit will be issued out
Sincerely,
*** ***

Regarding your letter of April 25, 2017:  According to our work-order records, the large window was broken.  In a further interview with the apartment manager, it was determined that the window breakage was most likely caused by a tree during a storm as only the outside portion of the...

double pane was broken.Therefore, we agree with Mr. [redacted] and will refund $150.00 of his deposit.

Initial Business Response /* (1000, 5, 2016/02/24) */
RE: Case# [redacted]
To whom it may concern:
Regarding your letter of February 11, 2016: The lights were repaired at the subject property on January 7, 2016.
Sincerely,
[redacted]
Broker Associate

Initial Business Response /* (1000, 10, 2015/08/25) */
Regarding your letter of July 22, 2015. The first time we received a complaint about the leaking roof was on 7/20/15. We contacted a roofing contractor on that day to schedule roof repair. Due to the heavy rain he could not start the repair...

until we got some dry weather and he finished existing roof jobs. The roof was replaced during the week of August 10, 2015.
We are sorry for Ms. [redacted]'s experience, however there were circumstances beyond our control

In response to the above complaint:Upon the start of the move in it was noted that the AC was not working correctly.  The AC system turned out to have a more complicated issue than a normal unit and required some extensive work and replacement of components.  this was communicated to the...

tenant and the tenant was offered a refund and the opportunity to cancel the lease; the tenant expressed wishes to continue moving in.  All of the issues have been resolved with exception of double checking and correcting the electrical issue.  This is being addressed today and should be corrected with the next 24 hours.  The tenants concerns for issues were addressed as quickly as possible.  The tenant made numerous calls to our management office, as repairs were in process.  We are sorry for all of the inconveniences the tenant has had to endure and we appreciate their patience.  Since we advised them of the problems and they decided to move in anyway; there will be no reduction in rent for the month.  Respectfully, [redacted]Office Manager

April 1, 2016FAX [redacted]Re: ID [redacted]In response to the tenant complaint on March 17, 2016; the maintenance man assigned to the repairs for the unit in question has been doing maintenance for more than 20 years and has not done anything like this before.  It was a mistake and we (the...

management company) and the maintenance man have apologized numerous times.  The maintenance man was carrying a window out of the unit when another tenant stopped him with a question about a parking issue and he totally forgot to lock the door.  The door was open for about 5 minutes before he realized it.  Mistakes are made as we are only human.  As I said we have apologized numerous times to the tenant. This event does not justify adjustment to the tenant's rent. Respectfully Submitted[redacted]Office Manager

March 15, 2018Revdex.comATTN: Dispute Resolution Department[redacted]St. Louis, MO 63102RE: ID# [redacted]To whom it may concern: Regarding your letter of March 3: According to our
work-order records, the leak was fromthe window and repaired on February 21,...

2018. We first
received the complaint onFebruary 20, 2018. We have again followed up on March 5,
2018 to repair all possible areas on the roof.We could not respond to everything immediately due to the
weather. On March 5 we had to break the ice on the roof to make certain repairs.Regarding the air conditioner complaint, the temperature is
such that our HVAC tech cannotcheck it until the outside temperature gets above 70
degrees.Sincerely,[redacted]Broker Associate