Eighteen Capital Group

In January 2020, I cosigned an apartment application for my daughter *** for *** in Greensboro, NC. At that time we paid $185 in fees on January 8th. She went to sign the lease and was treated less then respectfully and she wasn't comfortable moving forward. The sales office contacted me via phone a few days later asking if we were moving forward. I explained no and why and the call ended amicably. On July 25, all three of our credit reports were hit for nonpayment and my score dropped significantly. I called the collection agency *** trying to gain an understanding on what it was for. The representative Ms. (ext. ***) stated this was in regards to $255 that we owed *** however, when she went over the fees she said she couldn't back into the $255 so if I paid the $180 for application, administrative fees, she would submit the files to be deleted and send a letter reflecting this action. I then called the Corporate number July 27th and ***, Regional Mgr for said property explained that the initial payments $185 were refunded due to my daughter at the end of January due to her filing a complaint with a third party. She mentioned that we currently have a $100 credit that would be applied showing we owed $155. I expressed my frustration as no one contacted me. She alleged there was no contact for me which is ironic when they called me after my daughter never returned to sign a lease. So, at this point we have a $35 overpayment, a collection agency refusing to remove it from our reports and alleging that we still owe a balance of $75. I was supposed to settle on my home tomorrow and this has caused the bank to not move forward. The collection company is saying they have no idea about a credit and they aren't deleting anything because I refused to pay the fees in the first place ( as per Mr. x) and I shouldn't be listening to people who have no idea what they are talking about.

This company goes above and beyond to help their residents. Covid-19 has been a struggle and Eighteen Capital Group has been extremely gracious.

I am writing because I have been told that I still need to sign a lease for an apartment at *** in Memphis, Tn .***. I applied for an apartment in December, paid the deposit, and administrative fee; I even upgraded but I was never allowed to see the apartment I would move into until the day before move in; 02/13/2020. I only saw the model apartment on the second floor in the office. Upon viewing my apartment today, We, me and the apartment representative, was hit in the face with a loud stinch/odor in the apartment. I asked what is that smell, he said we can air that out. In the kitchen was a *** roach/tree roach on the floor dead and a house roach crawling on the wall. He killed the bug on the wall with his hand. In the bedrooms (1st floor) the windows had mud on the inside where they had been wiped off. If I would have known that mud (water when it rains) would come into the windows (since the window sit directly parallel to the ground, then I would have said no to the apartments. I asked if there was other apartment available, 1 or 2 bedrooms, and was told not until March. I have been misled with the model not knowing on the first floor you will not be able to open your windows due to the dirt that will come in and the rain. Now management is trying to pressure me into a commitment of getting the apartment stating that I had 72 hours to change my mind when applying for an apartment; When a lease has not ever been signed. It is outrageous to pressure someone to sign a lease when you have never seen the apartment until the day of move in. I asked several times to see the apartment and the office always said, it is not ready. I have been inconvenienced because I need to move now and the apartment is not up to par., but I will not be pressured to sign a lease and move into an apartment that has a stench, roaches and water and mud coming into the windows when it rains. Management said they will speak with corporate but that is not necessary when no lease was sign; just a piece of paper saying I am interested in a 1 or 2 bedroom there. I would like your management team to stop harassing me about the 72 hours wait time to bind me to an apartment that has issues such as describe and when a lease that will not be signed. I would also like my money back that is due me.

This complaint is related to ***, a property managed by 18 capital group. Before I moved in I gave my *** (power company) account number to ***, the leasing agent. I have the email dated November 6th, I moved in November 13th. I have paid all my rent on time and have receipts to reflect that. Today I received a lockout notice on my door, with a note saying I owe 86.45. I took that to the office and asked what it was about, the assistant manager *** yelled at me and told me that I was supposed to call *** before I moved in to transfer service, in reality *** was supposed to do this, that is why she asked me for the account number. As a result, the electricity was charged to them, the bill was 36.45. I offered to pay this and they said I owed a 50 dollar fee on top of that, which is specified nowhere in the lease. I found the section of the lease related to this and they listed no charge for this circumstance. They are now threatening to evict me over unpaid charges, which I have offered to pay, without their 50 dollar fee that they did not write in the lease.

I am a resident at ***. I was notified by the leasing office on Friday, November 16th, that I no longer had utlities in my name due to a disconnect of service. The office manager advised that the leasing office was not made aware of this issue until Monday, November 12 but did not make aware until I asked on that Friday. I contacted both utility companies and they have advised what they believe took place with the disconnection of my utilities. However *** leasing office has advised, even as of today (a week later) they are unaware of what happened. Have not updated me of the situation after several emails advising they were waiting on a callback from the supervisors from both companies.