Elite Ready Mix Reviews (2)
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Elite Ready Mix Rating
Description: Concrete - Ready Mixed, Concrete Pumping Service
Address: 6790 Bradshaw Rd, Sacramento, California, United States, 95829-9303
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Elite Ready Mix has reached out to the customer to discuss the complaint, and we have determined that the charge was a standard “short load” fee that was quoted at the time of the orderIn the course of our investigation, however, we also found out that it was not printed on our invoice due
to a software issue that needs to be corrected immediately. As this has saved Elite a considerable amount of future hassle dealing with likely disputes of this nature, we have decided to reimburse the customer the $“short load” fee that was not printed on the invoiceThank you for helping us identify this problem with our software. Sincerely, *** ***ELITE Ready MixVice President***
Review: They over charge their concrete delivery. Invoice #[redacted] shows a balance owe before tax of 909.76 but if you total all the charges listed it only come to 819.76, they had the total amount with tax of $987.09. Talked to their office personal & they would not change the charges & insisted that they were in their right to charge the extra moneys due even if it wasn't on the invoice.Desired Settlement: would like a refund of $90. plus taxes.
Business
Response:
Elite Ready Mix has reached out to the customer to discuss the complaint, and we have determined that the charge was a standard “short load” fee that was quoted at the time of the order. In the course of our investigation, however, we also found out that it was not printed on our invoice due to a software issue that needs to be corrected immediately. As this has saved Elite a considerable amount of future hassle dealing with likely disputes of this nature, we have decided to reimburse the customer the $90 “short load” fee that was not printed on the invoice. Thank you for helping us identify this problem with our software. Sincerely, [redacted]ELITE Ready MixVice President[redacted]