Entre Computer Solutions

From: Kim [redacted] [mailto:[email protected]] Sent: Thursday, November 30, 3:PM To: Customer Relations Cc: Kurt [redacted] Subject: Complaint ID # [redacted] resolution Good afternoon, Thank you for your call earlier today We welcome the chance to rectify this situationKurt [redacted] plans on calling or emailing you soon In order to move things along, we have mailed a refund check # [redacted] for $to Bonnie [redacted] The exact amount she requested We are so sorry this has taken so long, it must have “slipped thru the cracks” It is not our intention to leave any customer unsatisfied, as you probably know from the fact that we have never had any complaints since We look forward to being restored to our A+ rating! Thank you! Kim [redacted] Assistant to Mike [redacted] , President Entré Computer Solutions | www.entrerock.com [redacted]

From: Kim [redacted] [mailto:[email protected]] Sent: Thursday, November 30, 2017 3:28 PM To: Customer Relations <[email protected]> Cc: Kurt [redacted] <K[redacted]@entrerock.com> Subject: Complaint ID # [redacted] resolution   Good afternoon, Thank you for your call earlier...

today.   We welcome the chance to rectify this situation. Kurt [redacted] plans on calling or emailing you soon.   In order to move things along, we have mailed a refund check # [redacted] for $69.28 to Bonnie [redacted].  The exact amount she requested.    We are so sorry this has taken so long, it must have “slipped thru the cracks”.   It is not our intention to leave any customer unsatisfied, as you probably know from the fact that we have never had any complaints since 1983.   We look forward to being restored to our A+ rating!   Thank you!   Kim [redacted] Assistant to Mike [redacted], President Entré Computer Solutions  |  www.entrerock.com [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bonnie [redacted]