Evergreen Relocation Reviews (%countItem)
Evergreen Relocation Rating
Address: Tarzana, Tarzana, California, United States, 91356
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Evergreen Relocation - This is the worst moving experience we have ever encountered...I highly recommend that no one does business with this firm going forward. I have nothing positive to say about our move with this company. "Stay away" at all costs is my definitive advice!
After contacting a moving broker Cross Country Movers (my first mistake) who gave me a quote of around $*** to move from Orange County, CA to Whidbey Island, WA. I paid Cross Country $*** The actual moving job was then subcontracted to Evergreen Relocation Services. After arriving and taking inventory of what was ACTUALLY going to be moved, they quoted about $*** with the first month of storage free. After that, it would be $300 a month. So, May of 2019 was free. However, June turned out to be $800 and July turned out to be $*** and August turned out to be about $*** for storage. OK, my mistake for going through a broker. However, when Evergreen finally gave me a delivery date, it turned out that the delivery company was also subcontracted. Evergreen told me that they would only accept cash or money orders from the Post Office. So, I dutifully got the money orders to the tune of just over $***, my final payment. When the OTHER company arrived, they said that the money orders were made out to Evergreen and they couldn't accept them. With a call to my rep, ***, at Evergreen, it got straightened out however, the one moving guy, who was supposed to have two other helpers, did not get them. He ended up emptying the entire truck himself until about 10:30 pm. The day was a nightmare. On top of that, there was missing items and damaged items. A lawnmower, which was packed and on the packing list, was not delivered along with a hand truck. A golf club driver's head was snapped off. Lamp shaded torn, chairs bent and damaged. Bed frame missing parts.
Product_Or_Service: Cross Country Move
***XXXXXXX
Refund I itemized all damaged and missing items and their replacement amounts in print, which I mailed and was returned twice as well as a pdf file which I emailed to the Stevenson Ranch location. I have heard nothing from Evergreen Relocation Services. I assessed the missing and damaged items at about $900.
Company Response to Revdex.com *** - ***
October 17, 2019
***: *** - ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand why, after providing the order number and an itemized list of items either damaged or missing from the packing list, they cannot resolve this issue. I will, however, provide the aforementioned items that they request to the best of my ability. I realize that they want to make it as difficult as possible to assume responsibility for their errors. I will provide documentation ASAP.
Great!!
Once received we will notify you in writing...
Bill of Lading (contract) - was the yellow copy included in the pdf file
Order for Service - what is an order of service??
Household Goods Descriptive Inventory (both pickup and final delivery copies) - provided in the pdf file
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) - what I have was included in the pdf file.
I paid the rest of their requirements over the phone with Ernest, my rep at Evergreen.
I feel that they are stalling and making it as difficult as possible knowing that I will not sue over $900.
Apparently, this is how they do business. As they can clearly see, the lawnmower and hand truck were listed on the "Household Goods Descriptive" listings.
I did not receive them on this end. In my opinion, that is theft. Where are they?
James, the prices went up for storage because you mentioned about storage needs after we picked up your shipment, when we were preparing your shipment for delivery. We offered our summer rates before locking your belonging for requested storage. The $300 rates were the off season rates and reservation for storage. When you do not make reservation for storage the rates are much higher then if you would make reservations in advance. Also, take in consideration about your shipment increasing twice the amount Initially was estimated. Based of your inventory, you requested to be shipped additional items. That being said, your shipment takes additional space in the storage. We are deeply sorry that you were not explained all details by your broker which was crucial for your move.
Thank you
Have a great day
(The consumer indicated he/she DID NOT accept the response from the business.)
That still doesn't explain the missing and damaged items. I am still missing a Husquvarna lawn mower and hand truck. Golf clubs and chairs were damaged. I am not pursuing legal action as the missing and damaged items add up to about $900. I will say that this is a terrible way to do business. I've learned a great deal after dealing with Evergreen. I guess that I will just have to chalk it up to experience and move on.
They overcharge, they lie, they are unresponsive when you are upset, and their delivery system is awful. The delivery system is awful.
Move from California to Florida 2019
June 14 - I contacted several movers on the web and heard from *** at Evergreen. Her text message was:
This is *** from the family owned and operated Carrier Rhino Relocations. One of the largest full services moving carrier (Moving) here in the Pacific West. We have been in business for 14+ years with an A rating in the Revdex.com, 5 stars on all moving site and more importantly we are the mover directly so ZERO associations with any BROKERS or THIRD parties which guarantees you no surprises on pick up or delivery. I hope you are having a fantastic day so far. We have a truck heading that route/direction for dates requested that would help you save a good 25-30% on your entire move. Feel free to call/text me at *** (This is not an automated message.)
August 10 - I contacted *** to ask her to call me. *** responded with an inventory listing that I filled out and sent back. My cousin was to pay for the move. *** also showed the name of Evergreen Relocation on her reply, (They bear no relationship to Rhino) and referred us to *** and we were assigned job #***..
August 12 - *** sent us an estimate of $*** for *** cf (*** lbs) requesting a deposit of $*** and my cousin gave her Visa card number.
August 21 - I was concerned that the estimate may be low so *** made the order for 891 cf (*** lbs) for a total of $*** and my cousin again signed up for $***. Somewhere along the line my cousin was charged another $594.48 to her credit card with NO permission.
August 21 - I was contacted that my order would be picked up the next day between 8am and 12pm asking me to confirm I had received the text. I confirmed.
On August 22 *** showed up at around 2 PM saying that he was a supervisor and very busy and could get a truck there by 4 PM or the next day at 9. He complained about the office was giving him too much to do when I questioned him about the late arrival.
August *** AM *** showed up with no truck - said he wanted to check out how much I was moving and immediately said it would be *** cf and would cost $***. Under pressure, my cousin and I went ahead despite it being so much different from what we'd understood the cost to be. How could *** be so far off and *** be so indifferent to our questions. The truck - a U-Haul came about 2:30 PM and couple of nice guys loaded the truck.
Despite asking for a copy of the paperwork *** filled out and I'd signed - I heard nothing until I got a few unsigned forms.
August 26 - I contacted *** and asked for her help with the price increase and she put me through to Customer Service who assured me that they would look into it and help once they got the paperwork. I never heard from them again and so I wrote *** on August 28 with NO response.
August 31 - I texted *** (Dispatcher) asking about our delivery. I indicated that *** said he'd call me but had not called yet.
***
September 5 - I called *** who informed me that *** would call me with the date and again he never did.
September 6 - The driver called to say that he would be here September 7 at 8 AM. He arrived only to tell me that he could not get his semi into my community; I would have to pay another $300. I told him that I had $100 and that would be all. So, he hired two drunks and their pickup and they delivered my furniture minus two step ladders and toolbox.
Damages: my ceiling, valance for blinds, box of crystal, mattress, vacuum cleaner, file cabinet. Six boxes were left outside. The driver was in the truck sleeping all the while the men delivered my goods. He attempted to fix the valance by standing on my dining table, but it never stayed up. He pressured me to sign for the load and I was very tired and upset with all the damage, so I signed, and he left.
I expect reimbursement of at least $*** to cover damage and I want proof that my load was *** cf and correct weight.
Refund $
Company Response to Revdex.com Case # *** - ***
October 4, 2019
Re: Revdex.com CASE ID #: *** - ***
Dear Valued Customer,
In the event, you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn't received prior, during or after services were completed, all customers understand that they should initially give the service provider (Their Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
To start your claim/complaint process, please see instructions below:
Log on to: ***
When entering site, click on the tab - register your moving claim / complaint
Please make sure to have the following information when registering your case:
Your moving company legal name.
Your full name as it appears on the bill of lading (contract).
Your full current address.
A valid phone number.
A valid email address.
Your order number, or move confirmation number.
Moved from state / move to state.
Your move date.
Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation.
KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
I was originally making a move from California to Texas. I received a moving quote from this company of $*** after giving them a full list of my items. Basically a 650 sq. foot apartment. I was told to I had to give a deposit of $880.25. I was told at the time that they would supply all the moving supplies. When the movers called to confirm my moving date they said they would be at my house between 1pm-4pm. I received a call the night before my move saying that they were now coming at 7:30am. I lost 6 hours of packing time. When the 2 men arrived at my house they said they had to do a revised inventory and that I did not order the "full pack" option and that they would have to charge for wrapping of my furniture. I had moving blankets, tape and shrink wrap. The new estimate for my move doubled from $*** to $***. Which included $*** to wrap my furniture. They did not pack one box. I had everything but the furniture packed in boxes. They then charged me $200.00 for going up and down 15 stairs. They then told me that I would owe them $*** to start the move. That was pretty much the amount of the original quote. I told them that I could not pay that. So they settled for a check for another $800. They were supposed to load my things and drive them to San Antonio, TX to be put in storage for one month free. I found out 2 weeks later that my things never left California and were being stored in Chatsworth, CA. Well, things did not work out for me to move to Texas and I ended up staying in California. I have been calling customer service, and the manager on on site for 3 weeks where I keep getting the run around and hung up on. At one point they could not tell me where my stuff was. I have been in communication with *** and some woman named ***. (no sure that's her name). I am trying to get an adjusted bill and move my things to my own storage unit. They are still trying to collect another $*** from me for driving my things less than 20 mile instead of 1400 mi.
Product_Or_Service: moving services
***:
Refund I should not be charged for a long distance move when it turned out to be a local move. My original quote was for $*** and jumped to $*** They originally said they were not brokers and they brokered my move. I have not been able to find my things. No one returns my calls, when I get in touch with them they will not let me speak and hang up on me. I want my things delivered to my new storage unit (which they said would be free) and I will not pay anything over the original quote.
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to contact the company many times in the past 2 weeks. No one can tell me where my things are being stored. I call customer service they tell me my things are in another state. I speak with the dispatch manager and he tells me my things are somewhere else. I asked for an address and city of where my things are in storage and no one would give me an answer. The company basically moved my 1 bedroom apt into a truck and stored it somewhere in California. I was told ***, CA but no one has told me exactly where my things are. I do not believe I should be Charged over $*** for a long distance move that never happened, I don't know where my things are and I have no invoice for the balance of $*** they say I owe for them to release my things. I have already paid a total of $*** in deposit and pickup. I will provide all documents they are asking for. I was also told that Prof Move was not a broker yet they contracted my move to Evergreen Relocation Services who are over charging me for moving a small one bedroom from Tarzana, CA to ***, CA which is only 10 miles apart. They are holding my things for ransom and all they can tell me is the bank account to transfer the money to. I am tired of being lied to and getting the run around from every person I have spoken to in the past 2 weeks. I want to know where my things are being stored and I should not be charged when there is no invoice for the charges.
First of all please verify your contract removed with complete different moving company. There is no way you were dealing with every location is because your original moving company could not perform moving service and they ask us to help out with the move under their contract because they didn't have available team and the truck. Due to all the situation you were given substantial discounts from professional moving proof move. When you called in your shipment was not in California the shipment was in route to Texas which we had to reroute it and bring back so you can get your s
t back. Any complaints questions or concerns you will have to call your moving company who you spoke with insane contract with which is professional moving company ProfMove.
Thank you
Have a great day
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because the company is lying! Prof Move is the same company as Evergreen Relocation! Enough is enough! These people steal you belongings and then hold it for ransom! How would they know all these details if they were not one in the same? My belongings were never on route to Texas and were in the storage unit in Chatsworth California from the time they picked it up until I paid the ransom for my things!
Dishonest moving company practices
I submitted a quote request for a move from CA to AZ. I spoke with *** at Evergreen and said what I needed and when I needed to receive it. He assured me my things would arrive by Sat., Aug. 24. I described my inventory and he provided me a verbal quote of $***. I realize it was a non-binding quote, so I asked for assurance the price would not wildly fluctuate on moving day. He assured me it would not and said they built in extra space just in case. The day of the move, they show up (late), take a look and say "looks like more than on the estimate." I moved from the East Coast two months before, so most everything was already boxed and packed. The movers informed me that rather than the $*** I was quoted, the actual price was $***. I was shocked. I budgeted my move and that price jump was not in budget. They refused to load the truck until I agreed to pay a second installment of $*** (in addition to my initial deposit of $580). I was told an additional $*** was due upon delivery. I had no options. I had to move that day. I understand prices are based on cubic feet, but how they could have been so completely off in their estimate is stunning. I reached out to *** (who provided the initial estimate) but he chose not to return my call. It took the movers five hours to load items that totaled less than a one bedroom apartment. As they left, they asked me the best beach to stop at on the way home (with my stuff), this didn't inspire confidence in their professionalism. The next day, when driving to a work meeting before continuing on to AZ to meet the movers on Sat. morning, I receive a call informing me that my things will arrive the next morning (Thurs.). I never said I'd be able to receive my things any earlier than Sat. I explained my situation and the guy on the phone said that it was fine, they'd plan on Sat. Come Sat. morning, I have yet to hear anything. I finally call the only number I find (their website had suddenly gone dark and every number listed went unanswered). Finally, I reached someone who said that not only would my stuff not be arrive Sat., but the truck hadn't yet left CA. I was frustrated but told them that I could make Sun. work, but the person said that couldn't happen. He promised it would be Mon. morning. I told him that would require a hotel stay for several nights and at least a day off of work. He assured me a Mon. delivery. I asked him to email me that assurance in writing. He never did. On Sun. afternoon I had yet to hear anything. I called, I texted, no luck. Finally, around 4:30pm, someone answered and said my things still have not left CA and they'll "try" for Tues., but only if another company can bring it. Evergreen wasn't able to fulfill their basic contractual obligation to deliver my things (even at almost double the price and 3 days late). Come Tues. morning, I had the remaining balance of $*** in the required money order and was ready when the movers arrived. I wasn't told there may be add'l fees. After all the craziness, they said I needed to pay an add'l $400 because it was a "long carry". The movers refused to unload until I paid the $*** balance and the add'l $400. A move that was quoted to cost $*** and take 4 days cost $*** and took 7 days. I sent the Evergreen ownership a long email explaining why I was so frustrated. It went unanswered and they will not give out the owner's direct contact info. Evergreen is a newer company (you might want to take a look at their website, there are various typos, inaccurate pricing, and testimonials that refer to them as "Imperial Movers", which is odd). I tried to give them a chance. I asked that they honor the original quote of $*** and and refund the additional $*** in hidden and unexplained fees in a move of good faith to show that they are, in fact, a credible business and that this was a fluke. I received no response whatsoever to this request.
Restitution to the original quote
Company Response to Revdex.com Case # *** - ***
September 10, 2019
Re: Revdex.com CASE ID #: *** - ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is inadequate. It does not directly address any of my claims. It is clear that they just cut and pasted this response without any actual inquiry into their interactions with me. Further, I am happy to provide documentation, but they never provided me with hard copies of the Bill of Lading (contract) or Order for Service, and I am shockingly unable to now access them online. I am happy to provide a copy of the Household Goods inventory and proof of financial transactions once they actually reach out to me and acknowledge that they have actually taken a look at my case. I have filed a claim with *** as they requested. I implore the Revdex.com to look into this company further. Something isn't right and they refuse to address it. I know I am far from the only customer that has had a very similar experience in dealing with Evergreen.
Every moving team provides with proper copies where all information is indicated. For the claims, there are multiple information is missing that needs to be taken care of online. We need pictures of damages so we can assess the damages to complete the report. Also, there is possibly that we are not the company who provided you moving services. We can't find you in our system. If you will provide copies of documents with our logo and license numbers.
After receiving those proves we will initiate deep investigation to resolve this. We are very sorry for going through stressful moving experience.
Thank you.
Have a great day
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clear, yet again, that Evergreen has not thoroughly investigated my claim. First of all, this response is practically incomprehensible. Second, if they did investigate, they would know my claim is not about damages, it is about overcharging. Finally, the fact that they "cannot find me in their system" and are now saying they might not have even been my mover is ridiculous. If that were the case, why didn't they say that in the first place? This company is truly appalling.
Arranged date/time for movers to pick-up stuff--they took our money, never showed up, and stopped answering their phones.
We had arranged with Evergreen Relocation Services for a mover to arrive for pick-up in Fullerton CA and drop-off in Louisville KY. We paid $750 upfront and were told we'd be charged another $750 when they arrived, and another $750 when they dropped off for a total of $***. After paying the first $750 and confirming the pick-up, the movers never showed up. We called the phone number they have listed online and they said they were delayed, and gave us the number of the driver, Edward. We tried to contact the driver by text and by phone, but he never responded. When we tried calling their listed number back, they stopped answering that as well. The pick-up was scheduled for yesterday, and Evergreen is not answering our phone calls on either of the numbers we've been given.
We'd like to cancel and void our agreement entirely and have our $750 refunded for a service that they failed to perform.
Company Response to Revdex.com Case # *** - ***
September 6, 2019
Re: Revdex.com CASE ID #: *** - ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
(The consumer indicated he/she DID NOT accept the response from the business.)
This stock response letter repeatedly fails to show understanding of my complaint, as evidenced by their request for a descriptive inventory of items moved and their review of their policy towards damaged or missing itemsneither of which are applicable to my complaint. They claim to want to "understand, validate and fairly resolve" my issue, but seem to have done none of those things. They invite me to file a complaint with their recommended third party claims company, but I've already filed my complaint with the Revdex.com and am distrustful of their attempt to have a separate party of their choosing handle my claim. I am further dismayed by their inability to address my specific complaint. On the phone they know who I am and both understand and remember my complaint (to say nothing of their hostility and profanity), but now when I formally present my complaint in writing someone I've never heard of responds with a formal copy and pasted letter that fails to address my complaint. A simple Google search reveals a majority of unsatisfied customers that have filed similar complaints about this company to the Revdex.com, and so I assume this is a stock response from a company that routinely has claims filed against them. I look forward to my complaint being formally acknowledged and understood by the company, and I share their belief that we can reach a fair resolution, which would be a refund of the $750 deposit we paid to a company who performed none of the services they promised.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
Quoted small amt, then attempted to overcharge SEVERAL times. ETA of delivery is past due. Terrible communication.
First the company quoted me $*** for the long distance move with all an estimated list of all my belongings. Then, they called me back saying that it would be almost double that because their guy was "new." As time went on and I updated them with all my items 2 days before the scheduled pick up date on 8/16/19 (I have an email stating that the ETA of my items would be delivered to the address in Lexington on 8/26/19).
The sales person informed me that the packing is all included in the quoted price. 2 days prior, I told the guy my confirmed list of items (which was the same list I told the original sales person, plus 2 baby strollers). He said that the quote would now go up an additional $500 because of the added items. I explained the situation and he said he would give me more space at original price since they messed up. Once the movers arrived on 8/16/19 they had no knowledge of this and they tried to tell me I had less space than originally discussed. They also tried to charge me $125 for a TV crate (i told them I had a tv and no one mentioned this prior to their arrival) and they also tried to charge for pack (which I wa told was included). The charged for long haul $250, which I also wasnt told about. They also tried to charge me 8% for using a card, which was news to me. So I had to go to the bank to get cash while movers were at my home.
NOW no one will call me back, it is 8/28/19 and my items are STILL in Los Angeles in their warehouse and have not been picked up.
I have called about 15 times and only 1 person called back. I emailed *** and Info and no one has gotten back to me.
I would like my belongs to be delivered PRIOR to 9/3/19, since the ETA was 7-10 business days from 8/16/19. and i also have on an email an ETA to be 8/26/19. I also would like to not pay for a "long haul" since that was not discussed prior to agreeing to quoted price.
Company Response to Revdex.com Case # *** - ***
September 16, 2019
Re: Revdex.com CASE ID #: *** - ***
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.
Very Truly,
***
Customer Service Department - Evergreen Relocation Services.
Evergreen us lots of money. This is the most knowledgeable and experienced sales team I've ever worked with. Daniela and Sarah were awesome. If my sales representative wasn't available, than the next person that I spoke to new just as much if not more.
I'm not sure if it's a system to use or how thorough their notes are but at any time I would call, they were all over every detail.
Moving is very expensive so I wanted to make sure I made the right choice. I wanted a company that would carefully move my furniture and not charge me money last minute, or pay no more then 10 percent of the original quote, and that's exactly what I got. Their prices very reasonable and affordable.
I would use them again without a doubt because of how smooth and easy this all played out. I expected a stressful time almost like a mini nightmare but it was a dream move instead. As true and honest moving company has to operate.
Special thanks to Edward, foreman of the crew, who explained all documentation and made everything clear and easy understandable. Also, Edgar and Roma, the mover who packed my boxes and furniture and loaded the truck phenomenally.
Recommend using this company of pros.