Ganley Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was contacted by Ganley Honda immediately and issue was resolved Regards, [redacted] ***

We at Ganley Honda regret any frustration that this situation may have causedIn the interest of goodwill, we shall provide our customer with a $gift card to be sent to him via e-mail.We hope this satisfies all concerns.Thanks.Ron H [redacted] General Manager

We at Ganley Honda have processed a full refund to Ms*** We regret that the processing delay may have caused her any inconvenience It is not our policy to keep funds from a transaction that we have agreed to terminate Thank you [redacted] General Manager

Dear Revdex.com.I am sorry that my response was not sent to you but the good news is that our accounting records indicate that a full refund was given to this customer on3/16/That's one day BEFORE the complaint was sent to me here at Ganley Honda.I am sorry that our reply to you slipped through the
cracks. Thanks.Ron *** ***Ganley Honda

Dear Ms***. This e-mail is in response to a complaint id# *** filed by *** ***.We regret what may be a misunderstanding by our customer and our sales staffWe are happy to promptly honor the $gift card offerI will ask our manager to contact the customer at once and fulfill
the coupon online.Thanks for bringing this to my attention. Ron H*** General managerGanley Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the verbal guarantee of no hard credit pull by salesman *** *** does not match the action by Ganley Honda of a hard credit pullThis is dishonest business.To assist us in bringing this matter to a close, we would like to know your view on this matter
Regards,
*** ***

Dear Ms***
This e-mail is in response to complaint #***
submitted by Ms*** ***
I have found in our files the original credit application which looks to be completely filled out by Ms*** ( not our employee's handwriting) and signed by Ms***We also have a signed privacy
notice and a risk based pricing notice signed by Ms***
We regret any misunderstanding that may have occurred over this process but we find no wrong doing on our part
All documents are in our file and appear to be executed properly
We are not able to contact the credit bureau and ask them to erase the credit inquiry
We are aware that all credit inquiries are reported and there is no such thing as a soft pull
Again we regret any misunderstanding this may have created
Thank you,
*** ***
General Manager
Ganley Honda

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Again, I was verbally guaranteed by salesman *** *** that there would be no hard credit pullHe told me verbally that it would be a soft credit pullTherefore, the dealership needs to follow due diligence and remove the hard credit pullThank you, *** ***

Dear Ms. [redacted].
By law we can only share Ms. [redacted]'s personal information with a lender, relative to a car purchase/ sale.
Ms. [redacted] has the right to request copies, in person, with proper I.D.
We are not being evasive but simply protecting Ms. [redacted]'s privacy.
Thanks,
[redacted]
General Manager
Ganley Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for helping me out and communicating to respective higher management. I really appreciate that.  I don't think there was any communication gap. It was crystal clear communication (multiple times), but the sales person / manager kept ignoring and probably trying to safeguard themselves.  
Regards,
[redacted]

We at Ganley Honda regret any frustration that this situation may have caused. In the interest of goodwill, we shall provide our customer with a $150 gift card to be sent to him via e-mail.We hope this satisfies all concerns.Thanks.Ron H[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I was contacted by Ganley Honda immediately and issue was resolved.  
Regards,
[redacted]

We at Ganley Honda have processed a full refund to Ms. [redacted].
We regret that the processing delay may have caused her any inconvenience.
It is not our policy to keep funds from a transaction that we have agreed to terminate.
Thank you.
[redacted]
General Manager