Gillespie Car Care

I bought a car from Gillespie Car Care weeks agoThe car broke down after weeks and they don't respond to my calls or texts I bought a Chrysler Concorde 12/11/from Gillespie Car Care for $cash .The car broke down on 12/24/I notified [redacted] @ XXX-XXX-XXXX a on 12/25/ [redacted] a partner told us that every car comes with a month warrantyThe car has been disabled for days nowI've called and text numerous times but they ignore most of themHer partner responded once telling me that [redacted] was going to my house to check on the car but she never didMy kids go back to school tomorrow and I have no way to workThere lack of professionalism has caused my family and myself undo stressNow my lively hood is in jeopardy

the transmission has wood chips and saw dust in it the company refuses to do anything the vehicle was purchased in [redacted] we had issues with it from the start they do not answer our calls now the transmission is gone because it had wood chips and saw dust in it

Please do not ever buy a car from Gillespie Car Care in Ludlow or WareBrian [redacted] and Jessica are nothing but major scammers ( read all reviews besides mine)Lie about warranties ( record every conversation with them), they deny ever saying anything they said to youNever answer calls or texts, say they are going to show up to fix your car and make up all kind of fake excuses for everythingThey said my car would pass inspection with no issues but knew it wouldn't pass and would not fix itPass this along no matter how little money you have to not ever go to either of there locations

Made representations to defraud me out of my vehicle that was running to a car that doesn'tAssured me car was perfect I had a [redacted] on [redacted] for sale [redacted] or trade for vehicle of equal value [redacted] contacted me to trade for a [redacted] Insisted vehicle was perfectHe drove car down to me here in [redacted] I saw car was not what he describedHe said he had a lot full of cars so just drive up and pick out something more to my liking to swapFirst night driving car seat belt didn't workHe sent me a video on how to repair itNext day [redacted] car would not startI texted him and was told he was gone till [redacted] problem and found I had to let car sit till dash lights are off then it startedDid this [redacted] and [redacted] The car was also dead on [redacted] Had to tap starterI had already told him before hours of sale that I wanted the [redacted] back and take this carAt years old I can't do thisHe refusedTold me the same night drive to [redacted] and they woul

First off, I want to say I bought a dollar car off *** Brian and his *** *** The car did run for months no problem and even got me back from upstate NY to FLYes, a dollar car ran for milesI'm impressedHere is my complaintI bought a winter beater knowing it was going to be far from perfectThe car needed a windshield and exhaust fixed which of course this *** said he would fix and never didI read others reviews and pretty much realized I got *** after trying to get ahold of himI did finally get ahold of him and he just hid behind his wife saying she was supposed to fix it blah blah blahSuch a cowardLiar, and what's sad is he rips people off who can only afford cheap carsI tried finding him at one of his many locations to no avail before I left for FL to maybe help him with some of his dental workHes a coward and a thief do not buy any of his cars

Made representations to defraud me out of my vehicle that was running to a car that doesn'tAssured me car was perfect
I had a *** on ** for sale *** or trade for vehicle of equal value*** contacted me to trade for a *** *** Insisted vehicle was perfectHe drove car down to me here in *** I saw car was not what he describedHe said he had a lot full of cars so just drive up and pick out something more to my liking to swapFirst night driving car seat belt didn't workHe sent me a video on how to repair itNext day *** ** car would not startI texted him and was told he was gone till *** *** problem and found I had to let car sit till dash lights are off then it startedDid this *** and *** The car was also dead on *** Had to tap starterI had already told him before hours of sale that I wanted the *** back and take this carAt years old I can't do thisHe refusedTold me the same night drive to *** and they woul

Bought car from him in LudlowThen find out I bought it from an empty dealership in WareCar did not pass inspection took alot to get hold of themThen had to bring car to Ware and he had a guy drive my car to LudlowThen a hour job took them hours and cost me a half talk a gas gave me back car on emptyWent joy riding in my vehicleAlso went through everything in my carThis shop has bad business ethics

I bought a car from Gillespie Car Care weeks agoThe car broke down after weeks and they don't respond to my calls or texts
I bought a Chrysler Concorde 12/11/from Gillespie Car Care for $cash .The car broke down on 12/24/I notified *** @ XXX-XXX-XXXX a on 12/25/*** a partner told us that every car comes with a month warrantyThe car has been disabled for days nowI've called and text numerous times but they ignore most of themHer partner responded once telling me that *** was going to my house to check on the car but she never didMy kids go back to school tomorrow and I have no way to workThere lack of professionalism has caused my family and myself undo stressNow my lively hood is in jeopardy

the transmission has wood chips and saw dust in it the company refuses to do anything
the vehicle was purchased in *** we had issues with it from the start they do not answer our calls now the transmission is gone because it had wood chips and saw dust in it

Please do not ever buy a car from Gillespie Car Care in Ludlow or WareBrian *** and Jessica are nothing but major scammers ( read all reviews besides mine)Lie about warranties ( record every conversation with them), they deny ever saying anything they said to youNever answer calls or texts, say they are going to show up to fix your car and make up all kind of fake excuses for everythingThey said my car would pass inspection with no issues but knew it wouldn't pass and would not fix itPass this along no matter how little money you have to not ever go to either of there locations

Please do not ever buy a car from Gillespie Car Care in Ludlow or Ware. Brian [redacted] and Jessica are nothing but major scammers ( read all reviews besides mine). Lie about warranties ( record every conversation with them), they deny ever saying anything they said to you. Never answer calls or texts, say they are going to show up to fix your car and make up all kind of fake excuses for everything. They said my car would pass inspection with no issues but knew it wouldn't pass and would not fix it. Pass this along no matter how little money you have to not ever go to either of there locations.

We purchased a 2002 Jeep Grand Cherokee from this car dealer for my daughter. There were several mechanical issues (brakes, muffler, front end, valve cover gaskets). The [redacted] of the business agreed to fix the problems when they were pointed out to him in the first 3 days of the purchase. HE DID NOTHING THAT HE AGREED TO DO. He kept giving the runaround. We would drop the car off to him and he would tell us he was waiting for parts or that he had fixed the problem. He had the car at his shop for more than 2 months. My daughter had the car for a week. He would not return calls and we had to go with a police escort to get the plates which were missing when we got there. This is not just buyer beware, this is DON'T THINK ABOUT BUYING OR EVEN LOOKING AT A CAR FROM THIS GUY. IF YOU DO, YOU'LL BE SORRY. NOW WE HAVE TO GO TO COURT to get our money back.Product_Or_Service: AUTODesired SettlementWe want our money back. ($2,200.00)

Purchased a used car. returned car to dealer 3 times within 30 days. problem remains.Instrument panel was tampered with during the second visit.[redacted] purchased used car from Gillespie. Was told the catalytic converter was just replaced and he need to do more work prior to delivery.[redacted] car failed inspection and check engine light came on. Notified Gillespie.[redacted] car dropped off for repair. dealer took car back to inspection station without my permission for sticker.[redacted] check engine light came on again. Notified Gillespie.[redacted] dropped off car for repair. after picking up car I noticed the check engine light no longer illuminated during the bulb test when first starting a car.[redacted] took car to autozone to confirm car still shows problems with catalytic converter. Notified Gillespie.Also advised Gillespie of suspicious of him tampering with vehicle display.[redacted] took car to new car dealership to investigate problems with catalytic convertor and check engine light. Dealership confirmed that the check engine light was tampered with and tape was placed inside the instrument panel to block the light from showing. advised the catalytic converter was not recently replaced and currently needed replacing. Price quote for repair - [redacted] On [redacted] my mother called Gillespie Car Care notifying them of the evidence of tampering of the check engine light, and Toyota's assessment of the problems with the catalytic converter. He loudly stated now that the car was taken to a dealer and he didn't give permission for that and the warranty is now voided and he doesn't have to fix anything. He also stated that the diagnostics at the dealer were not valid because his code reader said everything is fine. We argued that diagnostic testing twice at [redacted] once at the [redacted] dealer, and an ongoing problem with the check engine light lead us to believe there is a problem.After shouting back and forth and having [redacted] state several laws to say how he could charge [redacted] every visit for coming to see him, which he waived, he stated doesn't have to do anything. He said there was no warranty on the car. [redacted] advised [redacted] that under the IMPLIED VEHICLE WARRANTY he would still be responsible as the problem arose within a reasonable period of time and he was notified of problems on the 7th day. [redacted] agreed to fix the car the next day. He was told that the car would not be left unattended since we believe he already tampered with the car. [redacted] said bring the car in for 2:00 so his insurance adjustor could look at the car. He ordered a catalytic converter and it could be installed the next day at a repair shop. We requested service records for the repairs he said he did. He said he didn't charge for repairs, and he didn't do repairs, it was a leasing company who did them so he is not responsible for providing repair paperwork. We told him that dealers are required to provide service record even if repairs are free according to section 940 CMR 500.On [redacted] Gillespie stated the insurance adjuster already approved of the repair and he had the catalytic converter in hand. We took pictures of the new catalytic converter. [redacted] asked us to follow him to [redacted] to a shop that was emission certified. We arrived at [redacted] on [redacted] in [redacted] They ([redacted] and [redacted]) put the car up on the lift and stated the catalytic converter couldn't be installed as is. Gillespie then said to follow him back to his shop and he would get a welder there. I asked if he was an emission repair shop, he said yes. I asked if he had a certificate. He said yes. I said I would need to see it. He said OK. While driving back to his shop, he called and said, he would give us the catalytic converter for us to have installed and he would reimburse up to $100.We declined and said he needed to fix it. He said he would cut the exhaust off the car and send it out for welding without the car. Advised him we were uncomfortable leaving the car unattended due to tampering. He said he would sue me for slander and declined further repair.Desired Settlement1. I am requested to file a claim against his dealer license and/or sales license for tampering with my personal property.2. I am requested repair of the vehicle to correct any and all problems with the catalytic convertor and resulting problems with the check engine light. I am requesting that since three repair attempts have been made, that I make repairs at the location of my choice with payment for repairs from Gillespie Car Care.3. I am requesting reimbursement of the [redacted] spent at the [redacted] dealership to prove the car instrument panel was tampered with, after I purchased the vehicle4. I am requesting a bill of sale and all service records for the vehicle including information from his insurance adjuster.

Major BS artist and his wife as well. Rob you blind like you were born at night. Stay away

bought a 99 grand prix se for $1800 it broke 6 times in 15 days he refuses to give money back or personal property with police escort.bought vehicle from [redacted] march 7 2013 the belt fell off 5 times and the computer broke march 25th 2013 he towed the car to gcc that day he has had the car for 31 days telling us we have to pay for repairs when we qualify for the used car warrenty law. tried having the car towed per his request when the tow truck got there he refused to release the car. talked to him said we could pick up our personal possesions when I got there he refused my belongings called ludlow police had officer meet me there. he then refused the officer the key and belongings. went to [redacted] pd and filed report on 4/25/13 @ 8:25pm.Desired Settlementi want my money and personal belongings back no longer want the vehicle or any car from gcc. compensation for registration transfer 2 months insurance $16 for coolant as well as $100 for the belt to be put on twice the $183 he wnts for tow and diagnostics $10 for a new air filter witch totals approx $2100Business' Initial Response plase contact me at [redacted]

I purchased a car from Gillespie car care on 6-28-13 they promised to fix the brakes,ac,and whatever issues caused me to fail inspection.I purchased a car from [redacted] a Gillespie car care on 6-28-13 he promised to fix the brakes,which he claims to have done but they are worse than they were before.On 6-29-13 [redacted] had me follow him to an inspection station where my car failed inspection.[redacted] promised to fix the issue along with my brakes and ac,I took the vehicle (2001 pontiac Aztek) Back to his shop a number of times on 7-2-13 he had me bring in the vehicle where I waited for three hours while he went to retrieve his flatbed truck from Hartford he had [redacted] his girlfriend/employee bring me home and he promised he have the car fixed that day.He said he would call in few hours five hours passed by so I called him,[redacted] said he would have it fixed because he knew that I had a teaching gig in Roxbury the next day at 3:00 am that morning he and [redacted] showed up to my home without the vehicle.I had to wake up my 12 year old son and ride back to his shop to get my un-fixed vehicle.He asked me to drop it off on 7-4-13 I dropped it off on the 4th he still hadn't fixed it I called numerous times and he refused to return my call finally I went and picked the vehicle when I arrived it was full wrappers from subway and my passenger mirror was broken.[redacted] said if he didn't have the car fixed in the next few days he would give me a loaner to get back and forth to work.He said he might have to take out the computer and send it to Michigan I came to the shop once again after he had the car for a day and refused to return my car we spoke on the phone and he claimed he left my keys under the mat I told him bottom line I paid you when I said I would and took the car to you several time and I frustrated because you have yet to fix the problems.He told me to pick the car up and bring it by after work,I get a ride from my parents to pick up the car my gas is gone from someone using the car,a lighter is in the vehicle from someone smoking,and a babyseat.I spoke to [redacted] about she said it wasn't hers because her child is five.I told her to remind [redacted] that I would be by the next day around 4pm I arrive a few mins after 4pm on 7-8-13 after work he attached a machine to it and told me to come back the next day so he could check it again.I show up at 4:13 on 7-10-13 no [redacted] I called and left him a message,and I also left him a note.I've tried to reach [redacted] several times since then and he refuses to return my calls,fix my vehicle or provide my with the loaner he promised.At this point I feel I have no other options but to fix my car and then recover all of my expenses from [redacted] and Gillespie Care Car in court.I purchased he vehicle for $1,940 [redacted]Desired SettlementI'm seeking to have my vehicle repaired completely ac,brakes,and whatever the cause is behind me failing inspection.Or any cost that I incur repairing the vehicle,paying for alternate transportation.Or any funds loss on any employment contracts I have forfeit or cancel due to having no transportationConsumer's Final Response I'm having other issues with this vehicle as well the battery light,service traction light and,check engine light are on.7-19-13 the vehicle wouldn't start I had to jump it.I went to auto zone and advantage auto.Both gave me the same results I have a bad battery and while it was being tested at advantage auto parts I was told something my battery was draining rapidly so I had to purchase another battery after getting a print out stating that I had a bad battery.

Major BS artist and his wife as well. Rob you blind like you were born at night. Stay away

Major BS artist and his wife as well. Rob you blind like you were born at night. Stay away

I purchased the car from the dealership. It didn't pass inspection. Owner told me to buy part, he would reimburse me after, never received the money.[redacted] sold me a used vehicle, when it didn't pass inspection, and needed parts to repair it, he told me to drive to Ludlow, Ma so that he could inspect it himself, which I did, after waiting two weeks, he then told me to bring it in again, and he would fix what it needed to pass inspection, it didn't pass again as the repairs were not completed, so [redacted] told me to buy the part and he would give me back my money when he fixed the car. It finally passed, but he said he didn't have the [redacted] on him to reimburse me, still waiting for my monies.Desired SettlementJust want my money for the part.Business Response Customer waited 4 weeks before registering the vehicle, and the vehicle passed inspection. However the customer was requesting a pit-man-arm and idler-arm be installed. Even though the customer didn't meet the requirements of having the car registered and inspected within the first 7 days per law, we had the customer come to our dealership so that we could replace the previously listed parts. We could have charged the [redacted] deductible, but we did not. There was no cost to the customer, even though he failed to meet his requirements by law.

We purchased a 2002 Jeep Grand Cherokee from this car dealer for my daughter. There were several mechanical issues (brakes, muffler, front end, valve cover gaskets). The [redacted] of the business agreed to fix the problems when they were pointed out to him in the first 3 days of the purchase. HE DID NOTHING THAT HE AGREED TO DO. He kept giving the runaround. We would drop the car off to him and he would tell us he was waiting for parts or that he had fixed the problem. He had the car at his shop for more than 2 months. My daughter had the car for a week. He would not return calls and we had to go with a police escort to get the plates which were missing when we got there. This is not just buyer beware, this is DON'T THINK ABOUT BUYING OR EVEN LOOKING AT A CAR FROM THIS GUY. IF YOU DO, YOU'LL BE SORRY. NOW WE HAVE TO GO TO COURT to get our money back.Product_Or_Service: AUTODesired SettlementWe want our money back. ($2,200.00)