Initial Business Response / [redacted] (1000, 8, 2015/08/20) */ I cut this tree within two hours of his callI went way out of my way and put other people off to tend to his needsBecause we were working our trailer was fullWe got his entire tree in the trailer except for a foot by inches diameter section of the trunkI told him that we would try our best to get back there by the end of the day but if I couldn't it would happen in the next few daysI had spoken to him bobcat operator and he DID NOT want the trunk any lower because he needed it for leverage [redacted] I finally got his verbal consent to finish the cut which took all of minutesJob completePlease note that everything was cleaned and raked [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] He was never in touch with my bobcat operator ( [redacted] In any event, my arrangement with him was to remove the entire tree - he was providing services to me under a contract that was fully paid, [redacted] After several attempts to get him to finish the job, I told him that we were travelling out of town on holiday and that it would be best if he completed the job before we leftI never told him to stay off my property - I merely said that I would not grant him permission to come into our property while we were away, unless he could guarantee that he would be responsible for any damage that occurred while we were awayThis exchange occurred after several requests to him to complete the jobHe finally said he would guarantee responsibility for any damage, upon which I granted him permission to enter while we were awayHowever, he still did not finish the job while we were away even though he had my express permission to do so [redacted] While he did eventually complete the job, it was not until two days after I filed this complaint, and a couple of weeks after I paid him and he started the jobOur arrangement was that he complete the job in one visit [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Wow [redacted] No complaintsNo fussingShe helpedWas happy50% off usual priceMy NEW CLIMBER was unaware she wanted any more woodWe cleaned that place spic and spanShe was very sure we knew she was a police officer for EdmontonSo do you think we were going to do anything to piss her offNoWe left he a ton of woodAsked if she wanted moreSHE SAID NOafter the property was cleaned and we had left she mentioned she wanted would from a very very small tree in the front yardKeep in mind this was last yearBecause we clean so diligently the very very small tree was disposed ofWe are talking about pieces of usual able fire woodIf she is so terribly distraught over the wood she can have all the wood for the rest of the seasonOtherwise I have nothing else to sayWe feel very under appreciated hereI can't believe someone would complain several months later over such a minor mis communicationI don't have time to run around baking cakes for peopleWe REMOVE treesIf things get removed well that's what happens Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided Carl (owner) with instruction that I would like two trees cut down and the wood cut up for fire food, this was agreed upon before the work startedAs Carl was not present, I took the initiative to inform the "New Climber" I wanted both trees cut up for fire woodI assisted in cutting it up the first tree but had to go to work before the second tree was cut downThe tree was a mature spruce a far stretch from a "very tiny tree / pieces of woodPayment was made prior to me being able to view completed work I attempted to contact Carl numerous times by phone (calling and text)After a few months I realized that he was not going to take any action to address my concerns Due to the unprofessional and emotional comment received by the Company through Revdex.com and then finally contacting me personallyI would not like this company or person to deliver anything to my propertyAnd a poor review and knowledge for potential customers will have to suffice Final Consumer Response / [redacted] (3000, 13, 2016/04/14) */ Hello, I would not longer like this to have a resolution to this complaintThe owner has been irrational in responses both in the Revdex.com and by textI wish no further contact and am satisfied if there is just the complaint Thank you, [redacted] Final Business Response / [redacted] (4000, 11, 2016/04/14) */ I've called and calledNo responseJust keeps complaining hereSo? What can I doThis complaint is falseSome people just don't want anything but a fightYes we ACCIEDENTLY disposed of pieces of useable woodOopsSorryWe remove treesThat's what we doWe don't leave branches in trees and on and onWe don't leave tools behind and we always make things rightHere? I don't know what to say
Initial Business Response / [redacted] (1000, 8, 2015/08/20) */ I cut this tree within two hours of his callI went way out of my way and put other people off to tend to his needsBecause we were working our trailer was fullWe got his entire tree in the trailer except for a foot by inches diameter section of the trunkI told him that we would try our best to get back there by the end of the day but if I couldn't it would happen in the next few daysI had spoken to him bobcat operator and he DID NOT want the trunk any lower because he needed it for leverage [redacted] I finally got his verbal consent to finish the cut which took all of minutesJob completePlease note that everything was cleaned and raked [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] He was never in touch with my bobcat operator ( [redacted] In any event, my arrangement with him was to remove the entire tree - he was providing services to me under a contract that was fully paid, [redacted] After several attempts to get him to finish the job, I told him that we were travelling out of town on holiday and that it would be best if he completed the job before we leftI never told him to stay off my property - I merely said that I would not grant him permission to come into our property while we were away, unless he could guarantee that he would be responsible for any damage that occurred while we were awayThis exchange occurred after several requests to him to complete the jobHe finally said he would guarantee responsibility for any damage, upon which I granted him permission to enter while we were awayHowever, he still did not finish the job while we were away even though he had my express permission to do so [redacted] While he did eventually complete the job, it was not until two days after I filed this complaint, and a couple of weeks after I paid him and he started the jobOur arrangement was that he complete the job in one visit [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Wow [redacted] No complaintsNo fussingShe helpedWas happy50% off usual priceMy NEW CLIMBER was unaware she wanted any more woodWe cleaned that place spic and spanShe was very sure we knew she was a police officer for EdmontonSo do you think we were going to do anything to piss her offNoWe left he a ton of woodAsked if she wanted moreSHE SAID NOafter the property was cleaned and we had left she mentioned she wanted would from a very very small tree in the front yardKeep in mind this was last yearBecause we clean so diligently the very very small tree was disposed ofWe are talking about pieces of usual able fire woodIf she is so terribly distraught over the wood she can have all the wood for the rest of the seasonOtherwise I have nothing else to sayWe feel very under appreciated hereI can't believe someone would complain several months later over such a minor mis communicationI don't have time to run around baking cakes for peopleWe REMOVE treesIf things get removed well that's what happens Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided Carl (owner) with instruction that I would like two trees cut down and the wood cut up for fire food, this was agreed upon before the work startedAs Carl was not present, I took the initiative to inform the "New Climber" I wanted both trees cut up for fire woodI assisted in cutting it up the first tree but had to go to work before the second tree was cut downThe tree was a mature spruce a far stretch from a "very tiny tree / pieces of woodPayment was made prior to me being able to view completed work I attempted to contact Carl numerous times by phone (calling and text)After a few months I realized that he was not going to take any action to address my concerns Due to the unprofessional and emotional comment received by the Company through Revdex.com and then finally contacting me personallyI would not like this company or person to deliver anything to my propertyAnd a poor review and knowledge for potential customers will have to suffice Final Consumer Response / [redacted] (3000, 13, 2016/04/14) */ Hello, I would not longer like this to have a resolution to this complaintThe owner has been irrational in responses both in the Revdex.com and by textI wish no further contact and am satisfied if there is just the complaint Thank you, [redacted] Final Business Response / [redacted] (4000, 11, 2016/04/14) */ I've called and calledNo responseJust keeps complaining hereSo? What can I doThis complaint is falseSome people just don't want anything but a fightYes we ACCIEDENTLY disposed of pieces of useable woodOopsSorryWe remove treesThat's what we doWe don't leave branches in trees and on and onWe don't leave tools behind and we always make things rightHere? I don't know what to say