Graphix Unique

[redacted] Owner and Operator GraphIx Unique, Photography by [redacted] Response to Complaint by [redacted] Faxed to: [redacted] Revdex.com Official: Unfortunately, the old adage of "The Customer Is Always Right' is not possible in a society Including a so many people who are unreasonableI am a customer as well as a business owner and I know that no one Is "Always Right." In the case of former customer [redacted] she is right on several points in her complaint against my business(1) Her husband did select (2) 5xPhotos of Player or TeamThe problem is he was supposed to identify by checking the appropriate box if he wanted "player" or "team" photosHe did notA copy of the order form is attached for verificationThis happens just a few times a year, maybe five times out of the over 1,packets I work each yearWhen it does happen, I try to call the customer to determine their desire but that is not always possibleWhen It is not possible, I order the "player" photoIf [redacted] had been reasonable or maybe even nice when she called, I would have done like I do when customers call in concerns with their photos and there is a problem; I would have ordered and shipped her what she needed, likely without any further chargeBecause she was so unreasonable, I offered, and still offer her a full refundI have no desire to do business with people who are so unreasonable and I will gladly refund her full order when/If she returns the products I provided(2) I did end the call with [redacted] The fact that I ended the call and had to text her several times to ask her to please stop calling and texting me should have been a signal to her that I was uncomfortable and unwilling to work with her any further than my offer to send her a refund upon receipt of the products(3) I did Inform her that I would not accept any future business from her based on and aboveWhen a business owner has to turn away a customer and their revenue, they typically have determined that the possible revenues they might receive from the customer are not worth the problems associated with interacting with the customer and that is true in this caseMy offer of a full refund upon receipt of the products standOnce received, I will forward a refund to her home address as listed on her complaintThank you for posting my side of the story and thanks to the more than one thousand customers I have every year over the last years who treat me with the same dignity and respect I show themGod Bless' [redacted]

[redacted] Owner and Operator GraphIx Unique, Photography by [redacted]...


[redacted] Response to Complaint by [redacted] Faxed to: [redacted] Revdex.com Official: Unfortunately, the old adage of "The Customer Is Always Right' is not possible in a society Including a so many people who are unreasonable. I am a customer as well as a business owner and I know that no one Is "Always Right." In the case of former customer [redacted] she is right on several points in her complaint against my business. (1)  Her husband did select (2) 5x7 Photos of Player or Team. The problem is he was supposed to identify by checking the appropriate box if he wanted "player" or "team" photos. He did not. A copy of the order form is attached for verification. This happens just a few times a year, maybe five times out of the over 1,000 packets I work each year. When it does happen, I try to call the customer to determine their desire but that is not always possible. When It is not possible, I order the "player" photo. If [redacted] had been reasonable or maybe even nice when she called, I would have done like I do when customers call in concerns with their photos and there is a problem; I would have ordered and shipped her what she needed, likely without any further charge. Because she was so unreasonable, I offered, and still offer her a full refund. I have no desire to do business with people who are so unreasonable and I will gladly refund her full order when/If she returns the products I provided. (2)  I did end the call with [redacted] The fact that I ended the call and had to text her several times to ask her to please stop calling and texting me should have been a signal to her that I was uncomfortable and unwilling to work with her any further than my offer to send her a refund upon receipt of the products. (3)  I did Inform her that I would not accept any future business from her based on 1 and 2 above. When a business owner has to turn away a customer and their revenue, they typically have determined that the possible revenues they might receive from the customer are not worth the problems associated with interacting with the customer and that is true in this case. My offer of a full refund upon receipt of the products stand. Once received, I will forward a refund to her home address as listed on her complaint. Thank you for posting my side of the story and thanks to the more than one thousand customers I have every year over the last 12 years who treat me with the same dignity and respect I show them. God Bless' [redacted]

Complaint: [redacted]
I am rejecting this response because: Mr.[redacted] has not resolved the issue at hand. His assistant informed my husband that the form was correctly filled out in order for us to receive the correct pictures. Yes my husband left the option of team or player blank but not even his assistant caught the mistake and ensured us that we would receive what we were wanting. Furthermore, if repeatedly explaining why you have a legitimate complaint and asking for resolution makes a customer unreasonable then  I daresay the use  of the old  adage is nothing more than a twisted joke to business owners like Mr. [redacted]. Mr. [redacted] may not have any complaints that he would care to remember but I have had at least 4 shared experiences from other customers that prompted this  complaint. It is now obvious that Mr. [redacted] doesn't think that any customer is right regardless of his actions. In his own words he did not call to find out what I wanted when I left the box blank because he prints his pictures in the middle of the night. Unfortunately for Mr. [redacted], that is not a good enough reason not to give a customer what they thought and were told they paid for. Also, Mr. [redacted] has not turned away business he has simply failed to resolve a complaint. Any future pictures with one of my 16 teams will be done through a more competent business.
Regards,
[redacted]

[redacted] Owner and Operator GraphIx Unique, Photography by [redacted]
[redacted] Response to Complaint by [redacted] Faxed to:...

[redacted] Revdex.com Official: Unfortunately, the old adage of "The Customer Is Always Right' is not possible in a society Including a so many people who are unreasonable. I am a customer as well as a business owner and I know that no one Is "Always Right." In the case of former customer [redacted] she is right on several points in her complaint against my business. (1)  Her husband did select (2) 5x7 Photos of Player or Team. The problem is he was supposed to identify by checking the appropriate box if he wanted "player" or "team" photos. He did not. A copy of the order form is attached for verification. This happens just a few times a year, maybe five times out of the over 1,000 packets I work each year. When it does happen, I try to call the customer to determine their desire but that is not always possible. When It is not possible, I order the "player" photo. If [redacted] had been reasonable or maybe even nice when she called, I would have done like I do when customers call in concerns with their photos and there is a problem; I would have ordered and shipped her what she needed, likely without any further charge. Because she was so unreasonable, I offered, and still offer her a full refund. I have no desire to do business with people who are so unreasonable and I will gladly refund her full order when/If she returns the products I provided. (2)  I did end the call with [redacted] The fact that I ended the call and had to text her several times to ask her to please stop calling and texting me should have been a signal to her that I was uncomfortable and unwilling to work with her any further than my offer to send her a refund upon receipt of the products. (3)  I did Inform her that I would not accept any future business from her based on 1 and 2 above. When a business owner has to turn away a customer and their revenue, they typically have determined that the possible revenues they might receive from the customer are not worth the problems associated with interacting with the customer and that is true in this case. My offer of a full refund upon receipt of the products stand. Once received, I will forward a refund to her home address as listed on her complaint. Thank you for posting my side of the story and thanks to the more than one thousand customers I have every year over the last 12 years who treat me with the same dignity and respect I show them. God Bless' [redacted]