Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Contact Name and Title: [redacted] ***- GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com As the General Manager of [redacted] Chevrolet, I have dealt with this customer personallyI have researched her claim and have come to find out that our dealership did pay the referral fee to this customerThe check was made out to Ms [redacted] and mailed to the address we have on file for herWe follow this procedure on all referral checks throughout our companyThe check was cashed or deposited and is endorsed by her on the backI do not know how the dealership could be responsible in this case Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the check! I followed up with Grossinger in January and was told someone would look into what happened with the checkI never found out it was sent in January until 3/31/If they had followed up with me in January and told me the check was sent we could've avoided this situation and had the check voided and another issued since the check wasn't cashed until the middle of FebruaryDue to no one properly following up as requested on numerous accounts there's a bigger issue at handSo now I have to follow up with a third party due to a lack of professionalism and communication Business Response / [redacted] (4000, 17, 2014/05/05) */ Grossinger Chevrolet has done exactly what it was agreed to between our company and this customerWe sent a $referral check to this customer at her addressApparently the check was cashed by someone else but this cannot be our dealership's responsibilityI am sure that everyone would agree that our company was not at fault in this case Consumer Response / [redacted] (4200, 19, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolutionRegardless if the check being cashed by someone else was in fact the dealership's fault, being customer oriented means doing what ever you are allowed to assist YOUR customer with any issueI am sure everyone would agree about that this is what good customer service isIn addition, I was asked to return to the dealership to sign a statement for their bank so they could possibly get the money returned and once again after that day which was a few weeks ago, I have heard nothingNo one's called or emailed me with an updateCommunication is horrible with this companyFirst, with sending the check instead of calling me once it was written as I requested, second with not being able to tell me what happened with the check until after I followed up multiple times and a whole month later and now with not even bothering to update me with what's going on with the refund and the next step in the processLike I said previously, communication between this dealership and its customers is horrible Business Response / [redacted] (4000, 17, 2014/05/05) */ Grossinger Chevrolet has done exactly what it was agreed to between our company and this customerWe sent a $referral check to this customer at her addressApparently the check was cashed by someone else but this cannot be our dealership's responsibilityI am sure that everyone would agree that our company was not at fault in this case Consumer Response / [redacted] (4200, 19, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolutionRegardless if the check being cashed by someone else was in fact the dealership's fault, being customer oriented means doing what ever you are allowed to assist YOUR customer with any issueI am sure everyone would agree about that this is what good customer service isIn addition, I was asked to return to the dealership to sign a statement for their bank so they could possibly get the money returned and once again after that day which was a few weeks ago, I have heard nothingNo one's called or emailed me with an updateCommunication is horrible with this companyFirst, with sending the check instead of calling me once it was written as I requested, second with not being able to tell me what happened with the check until after I followed up multiple times and a whole month later and now with not even bothering to update me with what's going on with the refund and the next step in the processLike I said previously, communication between this dealership and its customers is horrible
I made the mistake of going here to buy a new truck after many warnings not to My sales person was extremely pushy and did not want to give me my keys back on my trade until he had the deal done I had things to do that day and told them to do the paperwork and give me a call when it was a done deal They insisted that I take the truck and come back later to sign the papers After going back times I finally signed the papers and thought it was a done deal days later (yes 27) I received a call from the finance company on my trade stating it was in default!! They never paid off my car! Took me days to reach [redacted] the finance guy just to tell me the financing fell through and could I bring him $down!! No one called me, even just to say "hey we haven't paid off your car" I had no clue until a the other finance company called me! Now they have created a ding on my credit score and think it is just no big deal I have now had my truck for days because they want me to swap them out without issuing me a check for my deposit that they cashed I refuse! I want my trade in and my deposit at the same time They are making me chase them down just to get my security deposit back This dealership is HORRIBLE I have now dealt with different people with still no results I would definitely go somewhere else!
Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ Contact Name and Title: [redacted] SM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We had informed the customer of the diagnostic charge upfront but in an effort to satisfy him, we will be refunding this charge
Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Contact Name and Title: [redacted] ***- GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com As the General Manager of [redacted] Chevrolet, I have dealt with this customer personallyI have researched her claim and have come to find out that our dealership did pay the referral fee to this customerThe check was made out to Ms [redacted] and mailed to the address we have on file for herWe follow this procedure on all referral checks throughout our companyThe check was cashed or deposited and is endorsed by her on the backI do not know how the dealership could be responsible in this case Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the check! I followed up with Grossinger in January and was told someone would look into what happened with the checkI never found out it was sent in January until 3/31/If they had followed up with me in January and told me the check was sent we could've avoided this situation and had the check voided and another issued since the check wasn't cashed until the middle of FebruaryDue to no one properly following up as requested on numerous accounts there's a bigger issue at handSo now I have to follow up with a third party due to a lack of professionalism and communication Business Response / [redacted] (4000, 17, 2014/05/05) */ Grossinger Chevrolet has done exactly what it was agreed to between our company and this customerWe sent a $referral check to this customer at her addressApparently the check was cashed by someone else but this cannot be our dealership's responsibilityI am sure that everyone would agree that our company was not at fault in this case Consumer Response / [redacted] (4200, 19, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolutionRegardless if the check being cashed by someone else was in fact the dealership's fault, being customer oriented means doing what ever you are allowed to assist YOUR customer with any issueI am sure everyone would agree about that this is what good customer service isIn addition, I was asked to return to the dealership to sign a statement for their bank so they could possibly get the money returned and once again after that day which was a few weeks ago, I have heard nothingNo one's called or emailed me with an updateCommunication is horrible with this companyFirst, with sending the check instead of calling me once it was written as I requested, second with not being able to tell me what happened with the check until after I followed up multiple times and a whole month later and now with not even bothering to update me with what's going on with the refund and the next step in the processLike I said previously, communication between this dealership and its customers is horrible Business Response / [redacted] (4000, 17, 2014/05/05) */ Grossinger Chevrolet has done exactly what it was agreed to between our company and this customerWe sent a $referral check to this customer at her addressApparently the check was cashed by someone else but this cannot be our dealership's responsibilityI am sure that everyone would agree that our company was not at fault in this case Consumer Response / [redacted] (4200, 19, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolutionRegardless if the check being cashed by someone else was in fact the dealership's fault, being customer oriented means doing what ever you are allowed to assist YOUR customer with any issueI am sure everyone would agree about that this is what good customer service isIn addition, I was asked to return to the dealership to sign a statement for their bank so they could possibly get the money returned and once again after that day which was a few weeks ago, I have heard nothingNo one's called or emailed me with an updateCommunication is horrible with this companyFirst, with sending the check instead of calling me once it was written as I requested, second with not being able to tell me what happened with the check until after I followed up multiple times and a whole month later and now with not even bothering to update me with what's going on with the refund and the next step in the processLike I said previously, communication between this dealership and its customers is horrible
I made the mistake of going here to buy a new truck after many warnings not to My sales person was extremely pushy and did not want to give me my keys back on my trade until he had the deal done I had things to do that day and told them to do the paperwork and give me a call when it was a done deal They insisted that I take the truck and come back later to sign the papers After going back times I finally signed the papers and thought it was a done deal days later (yes 27) I received a call from the finance company on my trade stating it was in default!! They never paid off my car! Took me days to reach [redacted] the finance guy just to tell me the financing fell through and could I bring him $down!! No one called me, even just to say "hey we haven't paid off your car" I had no clue until a the other finance company called me! Now they have created a ding on my credit score and think it is just no big deal I have now had my truck for days because they want me to swap them out without issuing me a check for my deposit that they cashed I refuse! I want my trade in and my deposit at the same time They are making me chase them down just to get my security deposit back This dealership is HORRIBLE I have now dealt with different people with still no results I would definitely go somewhere else!
Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ Contact Name and Title: [redacted] SM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We had informed the customer of the diagnostic charge upfront but in an effort to satisfy him, we will be refunding this charge