[redacted] Thank you for bringing the inappropriate behavior to my attention, I do sincerely apologize for the cursing and rudenessThat behavior will be addressed immediately with those individuals and appropriate action takenAs for the receipt, we give those upon request.We give our estimates over the phone, therefore we base them on the information we request which includes but is not limited to number of rooms, stairs, floors, etcand then we approximate how much time that will takeSometimes when we show up things are not ready for us or we were given incorrect information so that increases our time, therefore adding to the cost.There was no furniture at this job that needed a dolly to be moved.To address the check issue again, as a DBA I can put my personal name, my business name or both on checks, I chose to put my personal name on the check that dayI also can take the check to the customers bank or to my personal bankI'm sorry that caused a problem for this customer.I'm sorry that you feel I took advantage of your grandparents, even given the time frame you stated in your rebuttal, the final bill would still have been over the $I charged after the discount of $175.00.Thank youCole T***Guys 1Truck
[redacted] Thank you for bringing the inappropriate behavior to my attention, I do sincerely apologize for the cursing and rudenessThat behavior will be addressed immediately with those individuals and appropriate action takenAs for the receipt, we give those upon request.We give our estimates over the phone, therefore we base them on the information we request which includes but is not limited to number of rooms, stairs, floors, etcand then we approximate how much time that will takeSometimes when we show up things are not ready for us or we were given incorrect information so that increases our time, therefore adding to the cost.There was no furniture at this job that needed a dolly to be moved.To address the check issue again, as a DBA I can put my personal name, my business name or both on checks, I chose to put my personal name on the check that dayI also can take the check to the customers bank or to my personal bankI'm sorry that caused a problem for this customer.I'm sorry that you feel I took advantage of your grandparents, even given the time frame you stated in your rebuttal, the final bill would still have been over the $I charged after the discount of $175.00.Thank youCole T***Guys 1Truck