This in response to complaint ID [redacted] from [redacted] *** The customer called and said that the bolts were missing from the axle and wanted us to come to Milton, WI to install the bolt The warranty for Triton Trailers does not work this way, that the selling dealer would travel to a location to make the warranty adjustment We will work to find a dealer in the customers area or a repair facility that is near by that is capable of making the necessary repairs It appears that there was some miscommunication between our Service Department and the customer regarding how the repairs would be completedThe first thing we did was to get the necessary parts to the customer so we could arrange the repairs We also offered that the customer could install the bolts if he had the means and we would compensate him for his time.I spoke with the customer today and he received the parts and installed them himself so he would not have to cancel his snowmobile trip as he stated in his complaint We agreed that I will send [redacted] a check for $to compensate his time Warranty pays hours to install the bolts so the warranty rate used was paid at $per hour which is more than fair for this repair The repair has been made and there are no further issues.Please let me know that you have received this response and that the case has been closed.Regards [redacted] ***Hanna Trailer & RV Supply, IncSHowell AveOak Creek, WI 53154###-###-#### Phone ###-###-#### Fax
This in response to complaint ID [redacted] from [redacted] *** The customer called and said that the bolts were missing from the axle and wanted us to come to Milton, WI to install the bolt The warranty for Triton Trailers does not work this way, that the selling dealer would travel to a location to make the warranty adjustment We will work to find a dealer in the customers area or a repair facility that is near by that is capable of making the necessary repairs It appears that there was some miscommunication between our Service Department and the customer regarding how the repairs would be completedThe first thing we did was to get the necessary parts to the customer so we could arrange the repairs We also offered that the customer could install the bolts if he had the means and we would compensate him for his time.I spoke with the customer today and he received the parts and installed them himself so he would not have to cancel his snowmobile trip as he stated in his complaint We agreed that I will send [redacted] a check for $to compensate his time Warranty pays hours to install the bolts so the warranty rate used was paid at $per hour which is more than fair for this repair The repair has been made and there are no further issues.Please let me know that you have received this response and that the case has been closed.Regards [redacted] ***Hanna Trailer & RV Supply, IncSHowell AveOak Creek, WI 53154###-###-#### Phone ###-###-#### Fax