Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ We have tried to look up customer first and last name in our system and nothing pops up with [redacted] .Please advise customer to supply us with an RMA # and contact info so that we can have this issue resolved .If unit was shipped in our repair department customer should have an RMA #
Initial Business Response / [redacted] (1000, 7, 2015/05/26) */ Advise customer we are currently waiting on back ordered parts to repair unitUnfortunately we are of of stock on replacement units as well that is equal or better to just replace unitOnly monitors in stock are smaller units .Once we receive either the parts or replacement I will send to the customer Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) FIVE MONTHS has passed! The response from Hannspree of "once we receive the parts or replacement" does not provide a date or expected time frame Quote from Hannspree email response dated 12/16/2014: "This e-mail is to inform you that your unit has been received by a Hannspree North America Service CenterYour unit should ship within 7-business days via FedEx or UPS GroundIf there are any delays or further input required from you, we will contact you via phone and or emailYou will receive a notification e-mail when the unit has been shipped along with a return tracking number." I had to repeatedly contact Hannspree support for updatesNo updates were provided without initiation on my partI have been more than patient regarding this issue, and continued unknowns on when this warranty will be resolved is unacceptable Final Business Response / [redacted] (4000, 11, 2015/06/04) */ Please advise customer that we have received back ordered part and already repaired customer's unitCustomer unit will ship out by end of day tomorrow .Will contact customer with tracking # once unit is shipped out Final Consumer Response / [redacted] (2000, 13, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ Please advise customer we are waiting for inventory to replace customers monitorOnce we receive inventory we will send customer replacement monitor.Also please advise customer we are very sorry on the delay Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I have been told this "story" since 7/13/How long does it take to get an inventory replacement? It has been over months since Hannspree has had this inventory shortageI can personally send an item overseas at a reasonable cost in weeksThis is poor customer service and delay tacticsIf Hannspree cannot provide a better explanation for this delay they should write a check Final Business Response / [redacted] (4000, 19, 2015/11/09) */ Advise customer we are waiting for replacement units to replace customers defective monitor.Once we receive a monotor that ids equal to customers unit we will replace it .Advise customer we are sorry for the delay and the inconveince Final Consumer Response / [redacted] (2000, 25, 2015/12/09) */ To whom it may concern, I finally received the original monitor that seems to be properly repairedI do appreciate all your help in this mannerI have not had my monitor since April of Regards, [redacted] Computer Consultant Office XXX-XXX-XXXX Fax XXX-XXX-XXXX E-mail: [redacted] @a3ninc.com [redacted] XXXXX [redacted] CA XXXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Tablet has been shipped and delivered to customer on June .Unit was shipped thru FedEx Ground tracking # XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me a different used tablet again without any notice after I filed a complaint to Revdex.comMoreover,I already bought a new tablet after long waiting for more than months I don't need the used tablet from them I want my money back! Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Unfortunately we do not give refunds .We also do not give brand new units .All units are refurbished that we exchange .Customer has a received a equal working tablet .WHich states that in our warranty .Customer has received replacement unit back
Initial Business Response / [redacted] (1000, 8, 2015/11/09) */ Advise customer we are sorry for the delay .Unit ia waiting for part to repair unit .. Replacement should come with in the week from China. Once we receive the the part we will repair and ship unit out.. Initial Consumer Rebuttal / [redacted] (3000,... 10, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept what they are saying because this is the same thing they say every time I get a hold of them...The same response for 3 1/2 months now... I will believe this when I get a shipping number saying it is being shipped back to me... Thanks PS I have ordered many things from China and the longest it has taken for me to receive the item is 3 weeks Not 3 1/2 Months..... Final Consumer Response / [redacted] (2000, 14, 2015/11/24) */ Thanks for your help in this case....I did receive my unit back on Saturday 11-21-15 after 4 long months of them saying they were waiting on a part from China.... I got the run around until you helped me... Thanks Again [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ We have tried to look up customer first and last name in our system and nothing pops up with [redacted] .Please advise customer to supply us with an RMA # and contact info so that we can have this issue resolved .If unit was shipped in our repair department customer should have an RMA #
Initial Business Response / [redacted] (1000, 7, 2015/05/26) */ Advise customer we are currently waiting on back ordered parts to repair unitUnfortunately we are of of stock on replacement units as well that is equal or better to just replace unitOnly monitors in stock are smaller units .Once we receive either the parts or replacement I will send to the customer Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) FIVE MONTHS has passed! The response from Hannspree of "once we receive the parts or replacement" does not provide a date or expected time frame Quote from Hannspree email response dated 12/16/2014: "This e-mail is to inform you that your unit has been received by a Hannspree North America Service CenterYour unit should ship within 7-business days via FedEx or UPS GroundIf there are any delays or further input required from you, we will contact you via phone and or emailYou will receive a notification e-mail when the unit has been shipped along with a return tracking number." I had to repeatedly contact Hannspree support for updatesNo updates were provided without initiation on my partI have been more than patient regarding this issue, and continued unknowns on when this warranty will be resolved is unacceptable Final Business Response / [redacted] (4000, 11, 2015/06/04) */ Please advise customer that we have received back ordered part and already repaired customer's unitCustomer unit will ship out by end of day tomorrow .Will contact customer with tracking # once unit is shipped out Final Consumer Response / [redacted] (2000, 13, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ Please advise customer we are waiting for inventory to replace customers monitorOnce we receive inventory we will send customer replacement monitor.Also please advise customer we are very sorry on the delay Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I have been told this "story" since 7/13/How long does it take to get an inventory replacement? It has been over months since Hannspree has had this inventory shortageI can personally send an item overseas at a reasonable cost in weeksThis is poor customer service and delay tacticsIf Hannspree cannot provide a better explanation for this delay they should write a check Final Business Response / [redacted] (4000, 19, 2015/11/09) */ Advise customer we are waiting for replacement units to replace customers defective monitor.Once we receive a monotor that ids equal to customers unit we will replace it .Advise customer we are sorry for the delay and the inconveince Final Consumer Response / [redacted] (2000, 25, 2015/12/09) */ To whom it may concern, I finally received the original monitor that seems to be properly repairedI do appreciate all your help in this mannerI have not had my monitor since April of Regards, [redacted] Computer Consultant Office XXX-XXX-XXXX Fax XXX-XXX-XXXX E-mail: [redacted] @a3ninc.com [redacted] XXXXX [redacted] CA XXXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Tablet has been shipped and delivered to customer on June .Unit was shipped thru FedEx Ground tracking # XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me a different used tablet again without any notice after I filed a complaint to Revdex.comMoreover,I already bought a new tablet after long waiting for more than months I don't need the used tablet from them I want my money back! Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Unfortunately we do not give refunds .We also do not give brand new units .All units are refurbished that we exchange .Customer has a received a equal working tablet .WHich states that in our warranty .Customer has received replacement unit back
Initial Business Response / [redacted] (1000, 8, 2015/11/09) */ Advise customer we are sorry for the delay .Unit ia waiting for part to repair unit .. Replacement should come with in the week from China. Once we receive the the part we will repair and ship unit out.. Initial Consumer Rebuttal / [redacted] (3000,... 10, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept what they are saying because this is the same thing they say every time I get a hold of them...The same response for 3 1/2 months now... I will believe this when I get a shipping number saying it is being shipped back to me... Thanks PS I have ordered many things from China and the longest it has taken for me to receive the item is 3 weeks Not 3 1/2 Months..... Final Consumer Response / [redacted] (2000, 14, 2015/11/24) */ Thanks for your help in this case....I did receive my unit back on Saturday 11-21-15 after 4 long months of them saying they were waiting on a part from China.... I got the run around until you helped me... Thanks Again [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ We have shipped the unit and the consumer has received itTracking # XXXXXXXXXXXX