Harlequin Capital Corp Reviews (3)
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Harlequin Capital Corp Rating
Description: MORTGAGES
Address: 800 Veterans Memorial Hwy Ste 120, Hauppauge, New York, United States, 11788
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www.harlequincapitalcorp.com
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Danielle at Harlequin Capital is top notch I was referred to Danielle from another mortgage person who started my loan and could not get it done Well let me say Danielle delivered Not only did she close my loan in days she got me a rate that was ¼ point better than I had expected She is a true professional wonderful experience would recommend Harlequin Capital and Danielle to all that will listen thumbs up
Danielle at Harlequin Capital is top notch. I was referred to Danielle from another mortgage person who started my loan and could not get it done. Well let me say Danielle delivered. Not only did she close my loan in 6 days she got me a rate that was ¼ point better than I had expected. She is a true professional wonderful experience would recommend Harlequin Capital and Danielle to all that will listen. 2 thumbs up.
Review: I used this company to refinance my mortgage in May of 2013. I was explicitly told by [redacted] of Harlequin Capital that there were no closing costs associated with this refinance. He asked me for a certified bank check in the amount of $4,100 dollars on the day of the closing. He expressed this money would be returned to me immediately from my former banks Escrow account. The money has never been refunded. I have been pursuing this issue with [redacted] for the past seven months on my own, with no signs of progress. He has repeatedly avoided me both in person and on the telephone. He has given me multiple "stories" and excuses regarding the situation but never a plausible scenario for how this error occurred, or how it can be rectified. He has been rude, condescending, dishonest and is an unscrupulous businessman.Desired Settlement: I desire to be reimbursed in the amount of $4100 dollars, that was misappropriated through the error of [redacted].
Business
Response:
As for the complaint [redacted] was referred to us by her [redacted] for a refinance
that needed to be done to remove her ex Husband from the current loan and
deed of the house per the court ordered divorce agreement. After reviewing
[redacted]’s situation we came to the conclusion that the home was
underwater and the only loan she could qualify for would be a stream line
refinance with FHA. Since her Loan was currently with FHA this type of loan
would allow her to refinance the home with no appraisal in turn removing the
issue of the house being underwater. The Streamline loan due to not
requiring an appraisal has strict guidelines as far as cash out and rolling
closing costs into the loan, in short it is not allowed. I was able to get
the lender to cover a great majority of her closing costs so she would not
have to come out of pocket for those expenses. The only fees I could not
get paid by the Lender as HUD would not allow it was the shortage of her pay
off to the current and she had to pay to fund her escrow account for her
taxes and insurance these totaled the $4100. This $4100 was paid to the
title company in connection with the loan and were used for the sole purpose
of such. Again to repeat the $4100 was used to fund her escrow account and
pay the shortage in her pay-off. After the Loan closed the Prior Lender
would have 30 Days to refund whatever remaining monies were left in that
account to her but that would be done post-closing and is out of the control
of Harlequin Capital Corp. As far as our loan is concerned we were able to
close Ms.Masone’s loan in a timely manner with an interest rate that was1/4
less than quoted with our Lender paying the bulk of her closing costs.
After the Closing [redacted] reached out to us to further explain the HUD
and the conditions of her closing she stopped at our office a few times but
was out on appointments and I advised her that she must make an appointment
to see us as we are in a sales job and are in and out of the office. We
reached out to her [redacted] the source of the referral to set up an appointment
with him myself [redacted] and her Father to answer any and all questions
they may have. This meeting took place late December I explained the whole
loan process from start to finish to her and her Father who understood it
all and re explained it to his daughter in front of my self and the CPA. We
also advised [redacted] that our firm made approximate $1500 on the
transaction and Harlequin Capital prides itself on customer service we
agreed to refund her ½ the fee which we subsequently did. We all left the
meeting with a hand shake and the assumption that all was understood and
explained to them satisfactory. As I stated before Harlequin Capital takes
Customer Service very seriously as well as our status with the Revdex.com. We
would like to apologies again for the misunderstanding with the complaint e
mail and have instructed all employees to check with the Revdex.com when an e mail
is received to be sure it is legitimate complaint that needs to be
addressed. I thank you for the opportunity to answer this complaint.
Harlequin Capital Corp