The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started It was his decision to have the work done at our dealer as clearly stated in his email As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing Sincerely, Michael S [redacted] BMW of WestchesterMINI of Westchester [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivableBut Seth W [redacted] said they would not repair the car if we did not agree to replace the bumperSo we were forced to agree to have full repairMost impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaustWe returned the vehicle to BMW of Westchester, Seth W [redacted] asked us to pay another $10,to repair the smoking problemWe refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,at sell-backThe sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Already stated in previous aswersBMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
THE CAR CAME TO US MISFIRING AND STALLINGINITIALLY WE FOUND FAULTS WITH THE CRANKCASE VENTILATION SYSTEM AND PROPOSED CORRECTING THAT FAULT FIRSTWE INQUIRED AS TO THE MAINTENANCE HISTORY AND WERE ASSURED THAT THE CAR HAD BEEN MAINTAINED PROPERLYUPON DISASSEMBLY TO CORRECT THE CRANKCASE VENTILATION PROBLEM WE FOUND THE MOTOR CAKED WITH SLUDGEFURTHER INVESTIGATION REVEALED THE OIL FILTER CLOGGED AS WELLWE COMPLETED THE PROPOSED REPAIR AND DURING THE TEST DRIVE THE EFFECTS OF THE SLUDGE WERE MANIFESTED BY VANOS FAULTS WHICH WE CORRECTED WITH THE REPLACEMENT OF THE VANOS SOLENOIDSFURTHER TEST DRIVES WERE PERFORMED WITHOUT FAULTS AND THE CAR PERFORMED AS DESIGNEDTHE CAR CAME BACK AFTER THE CUSTOMER HAD THE CAR WITH NEW FAULTS FOR THE CATALYTIC CONVERTER EFFECIENCY WHICH ARE MOST LIKELY THE RESULT OF POOR MAINTENANCEWE INVESTED A MINIMUM OF SHOP HOURS VERIFYING THE CURRENT FAULT AND EVEN SUPPLIED A FUEL ADDITIVE THAT MAY EVENTUALLY CLEAR THE CATALYSTWE WOULD BE HAPPY TO CONTINUE TO WORK WITH THE CUSTOMER TO ACHIEVE A MUTUALLY ACCEPTABLE CONCLUSION TO THIS MATTER BUT WE FIRMLY BELIEVE WE ACTED IN THE CUSTOMER’S BEST INTEREST THROUGHOUT THIS REPAIR
The business has responded Please see below:On August ***, *** *** ** received an estimate to have the front end of his vehicle as per his requestHe received the estimate via email and did express that it was "extremely expensive"We explained to *** ** that we use an outside vendor for
bodywork*** ** wanted to change the estimate that the body shop provided and we explained to him that we could not do thatWe even offered to have the car released back to him at no charge if he was not comfortable authorizing the repair as no work had begun at that timeIt was after that email that *** ** replied to us authorizing the full repair(Email thread could be provided if needed)*** ** was in no way forced to have the vehicle repaired as he did have options and as per his own admission states that the car was drivable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have paid $for repairs that I was told will correct my problemAfter having the repairs completed, the car still has the same issues and I was then told it would cost another $to repair and the car was not worth itI was told this directly by Jofran at BMWThe manager also said that even after the extra $in repairs, the car may still not be fully fixedI believe I was baited into making the initial repairs and once they were completed and paid for, the car still has the same problems and needs much more workAgain, I would have never agreed to the initial repairs at $if I had known that this would become a $ordeal that still may not fix the carI want a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started. It was his decision to have the work done at our dealer as clearly stated in his email. As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing Sincerely, Michael S*BMW of WestchesterMINI of Westchester*** *** *** *** ** ***
*** *** ***
*** *** ***
*** *** ***
*** ***
*** ***
Complaint#ID *** *** ***’s accounting of the repairs performed on his BMW Xis an accurate account of the sequence of events that led to the eventual repair of his carOur technician replaced the first fuel pump under warranty making a logical assumption that it was defective
When the vehicle returned after only miles the shop sampled the fuel to ascertain the root cause of the second fuel pump’s failure; at that point we found that the tank was filled with both ethanol and waterBy *** ***’s own admission the chain of events was a direct result of filling his tank at a Getty station; he would be well advised to pursue this issue with them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivableBut Seth W*** said they would not repair the car if we did not agree to replace the bumper. So we were forced to agree to have full repairMost impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaustWe returned the vehicle to BMW of Westchester, Seth W*** asked us to pay another $10,to repair the smoking problemWe refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,at sell-backThe sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** brought his car in on the afternoon of March *** with various drivability issues and/or complaintsHe stated that the vehicle was stalling and running rough. As per BMW procedures, we performed the diagnostic test plan and retrieved the fault codesWe were able to trace the fault
to the crank case ventilation system which is known as the cyclonic valveAt that point, we contacted *** *** to inquire about the vehicle’s maintenance and we were assured that it was properly maintained within the past several years. After receiving authorization, we proceeded with the repairDuring the course of the repair, we discovered that the engine was choked with sludge (oil) and we did our best to clean the engine and effect the repair to the cyclonic valve. After the completion of the repair, the car was road tested and drivability issues had been resolved.We also completed additional repairs deemed necessary but upon final road test, the vehicle set a new fault for the Vanos solenoidWith MrDaniels’s approval; we replaced the Vanos solenoid, cleared the faults and upon final road tested ok.*** *** picked up car and returned the next day with the check engine light on againAt that point, the car was taken back to the shop where the technician spent the better part of the day retrieving and tracing new fault codes for the catalytic converter efficiency faults. Customer declined any further repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told when I picked up my car that the $in repairs I had would fix my car's issues and make it road worthyWe returned the vehicle the same day that I picked it up, within hours of receiving itThe check engine light turned on after driving it only a short distanceAfter looking at the car again, I was told it needed an additional $in repairs and was advised by BMW (Jofran) that the car was not worth repairing, as more engine issue codes might show upI would never have agreed to spend $for repairs knowing the car would need more work than what it is valued atI only went ahead with the initial repairs because I was told that this would make the vehicle road worthy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Already stated in previous aswersBMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started It was his decision to have the work done at our dealer as clearly stated in his email As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing Sincerely, Michael S [redacted] BMW of WestchesterMINI of Westchester [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivableBut Seth W [redacted] said they would not repair the car if we did not agree to replace the bumperSo we were forced to agree to have full repairMost impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaustWe returned the vehicle to BMW of Westchester, Seth W [redacted] asked us to pay another $10,to repair the smoking problemWe refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,at sell-backThe sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Already stated in previous aswersBMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
THE CAR CAME TO US MISFIRING AND STALLINGINITIALLY WE FOUND FAULTS WITH THE CRANKCASE VENTILATION SYSTEM AND PROPOSED CORRECTING THAT FAULT FIRSTWE INQUIRED AS TO THE MAINTENANCE HISTORY AND WERE ASSURED THAT THE CAR HAD BEEN MAINTAINED PROPERLYUPON DISASSEMBLY TO CORRECT THE CRANKCASE VENTILATION PROBLEM WE FOUND THE MOTOR CAKED WITH SLUDGEFURTHER INVESTIGATION REVEALED THE OIL FILTER CLOGGED AS WELLWE COMPLETED THE PROPOSED REPAIR AND DURING THE TEST DRIVE THE EFFECTS OF THE SLUDGE WERE MANIFESTED BY VANOS FAULTS WHICH WE CORRECTED WITH THE REPLACEMENT OF THE VANOS SOLENOIDSFURTHER TEST DRIVES WERE PERFORMED WITHOUT FAULTS AND THE CAR PERFORMED AS DESIGNEDTHE CAR CAME BACK AFTER THE CUSTOMER HAD THE CAR WITH NEW FAULTS FOR THE CATALYTIC CONVERTER EFFECIENCY WHICH ARE MOST LIKELY THE RESULT OF POOR MAINTENANCEWE INVESTED A MINIMUM OF SHOP HOURS VERIFYING THE CURRENT FAULT AND EVEN SUPPLIED A FUEL ADDITIVE THAT MAY EVENTUALLY CLEAR THE CATALYSTWE WOULD BE HAPPY TO CONTINUE TO WORK WITH THE CUSTOMER TO ACHIEVE A MUTUALLY ACCEPTABLE CONCLUSION TO THIS MATTER BUT WE FIRMLY BELIEVE WE ACTED IN THE CUSTOMER’S BEST INTEREST THROUGHOUT THIS REPAIR
The business has responded Please see below:On August ***, *** *** ** received an estimate to have the front end of his vehicle as per his requestHe received the estimate via email and did express that it was "extremely expensive"We explained to *** ** that we use an outside vendor for
bodywork*** ** wanted to change the estimate that the body shop provided and we explained to him that we could not do thatWe even offered to have the car released back to him at no charge if he was not comfortable authorizing the repair as no work had begun at that timeIt was after that email that *** ** replied to us authorizing the full repair(Email thread could be provided if needed)*** ** was in no way forced to have the vehicle repaired as he did have options and as per his own admission states that the car was drivable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have paid $for repairs that I was told will correct my problemAfter having the repairs completed, the car still has the same issues and I was then told it would cost another $to repair and the car was not worth itI was told this directly by Jofran at BMWThe manager also said that even after the extra $in repairs, the car may still not be fully fixedI believe I was baited into making the initial repairs and once they were completed and paid for, the car still has the same problems and needs much more workAgain, I would have never agreed to the initial repairs at $if I had known that this would become a $ordeal that still may not fix the carI want a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started. It was his decision to have the work done at our dealer as clearly stated in his email. As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing Sincerely, Michael S
*BMW of WestchesterMINI of Westchester*** *** *** *** ** ***
*** *** ***
*** *** ***
*** *** ***
*** ***
*** ***
Complaint#ID *** *** ***’s accounting of the repairs performed on his BMW Xis an accurate account of the sequence of events that led to the eventual repair of his carOur technician replaced the first fuel pump under warranty making a logical assumption that it was defective
When the vehicle returned after only miles the shop sampled the fuel to ascertain the root cause of the second fuel pump’s failure; at that point we found that the tank was filled with both ethanol and waterBy *** ***’s own admission the chain of events was a direct result of filling his tank at a Getty station; he would be well advised to pursue this issue with them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivableBut Seth W*** said they would not repair the car if we did not agree to replace the bumper. So we were forced to agree to have full repairMost impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaustWe returned the vehicle to BMW of Westchester, Seth W*** asked us to pay another $10,to repair the smoking problemWe refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,at sell-backThe sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** brought his car in on the afternoon of March *** with various drivability issues and/or complaintsHe stated that the vehicle was stalling and running rough. As per BMW procedures, we performed the diagnostic test plan and retrieved the fault codesWe were able to trace the fault
to the crank case ventilation system which is known as the cyclonic valveAt that point, we contacted *** *** to inquire about the vehicle’s maintenance and we were assured that it was properly maintained within the past several years. After receiving authorization, we proceeded with the repairDuring the course of the repair, we discovered that the engine was choked with sludge (oil) and we did our best to clean the engine and effect the repair to the cyclonic valve. After the completion of the repair, the car was road tested and drivability issues had been resolved.We also completed additional repairs deemed necessary but upon final road test, the vehicle set a new fault for the Vanos solenoidWith MrDaniels’s approval; we replaced the Vanos solenoid, cleared the faults and upon final road tested ok.*** *** picked up car and returned the next day with the check engine light on againAt that point, the car was taken back to the shop where the technician spent the better part of the day retrieving and tracing new fault codes for the catalytic converter efficiency faults. Customer declined any further repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told when I picked up my car that the $in repairs I had would fix my car's issues and make it road worthyWe returned the vehicle the same day that I picked it up, within hours of receiving itThe check engine light turned on after driving it only a short distanceAfter looking at the car again, I was told it needed an additional $in repairs and was advised by BMW (Jofran) that the car was not worth repairing, as more engine issue codes might show upI would never have agreed to spend $for repairs knowing the car would need more work than what it is valued atI only went ahead with the initial repairs because I was told that this would make the vehicle road worthy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Already stated in previous aswersBMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **