Every week there are issues in the delivery of my paper. Excuse after excuse is told to me. Every day this week and more often than not every other week my paper is delivered after 8 am if at all. Your paper clearly states it will be delivered by 6 am weekdays and 7 am on weekends. This never happens. I have had delivery issues for 2 and half years and quite frankly I am really tired of it. I have been a regular customers of yours for many years and your paper and the quality has gone downhill. I simply want what I pay for otherwise why should I pay for it. Fix your issues!
Hi [redacted] ,We are responding to the complaint submitted on 12/22/with the assigned ID [redacted] .The Idaho Press-Tribune is going through subscription pricing changesThis complaint indicates that there was no notice that the subscription rates were changingDuring this process we are sending letters out to all of our auto-renew subscribers days prior to their subscription rates being increasedThe complaint also states we have auto-renew pricing printed in our newspaper with lower rates than what they were chargedThis old rate has been recently removed from our newspapers publisher boxThe Idaho Press-Tribune also has 4-premium editions of the newspaper that are published throughout the year of which we charge the customer a premium price forThis complaint states that there was no notice of these premium edition adjustments taking placeThe explanation about premium days prints daily in our newspapers publisher box along with the option to opt-outWe also print ads prior to the publishing date offering subscribers the option to opt-out if they do not wish to receive these papersThe customer is now requesting a subscription credit of $and has indicated that they believe they should be able keep the rate that had been published in the paperWe have changed the customers subscription rate back to the rate in question and have credited $as a good will gesture to the customers account for the premium adjustments and the price increase we had applied[redacted] , please feel free to contact me at ###-###-#### if you have any further questions.Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are responding to the complaint submitted on 5/17/with the assigned ID [redacted] The Idaho Press-Tribune takes these complaints seriously and apologize for the inconvenience that the customer has felt We called the customer and assured him we would stop delivery of our product to his addressThe customer indicated that he would be satisfied if we discontinued the deliveryWe have contacted our carrier and have added the customers address to internal lists that will assure that there will be no future delivery
Sundays paper was wet, used automated system to report it and request a replacement. Never received replacement. Tried to call Tuesday (today) was on hold for half an hour, finally hung up. This is an ongoing problem every time it rains. They throw the paper, it slides across the asphalt and tears the bag. It's wet by the time we get up. this problem has been since we first subscribed. I'm going to file a complaint with the BBB because this has gone on to long with wet papers and no replacement. I consider this as theft we paid didn't received a usable product, fraud at least.
Thank you for bringing this poor service issue to our attention We are disappointed to hear that we've let you down A $refund will be processed and mailed as soon as possible We will learn from this and make any necessary changes to improve our customer service If
you ever miss the paper enough to give us another shot please contact the Publisher *** *** at ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:My wife has some dementiashe was sure they came to door but now can't remember.I did call end first week, second weekMid third week to cancelAs said before was told by front office they would throw weeks freeAs said when I found out money had been removed from account, I called two timesEach time put on hold after minutes both times no responseI called again and said do I need to come out therethe Lady said no she would send back message and they would call meNo callMy Bank has put money back into my account.
Sincerely,
*** ***
The Idaho Press-Tribune did sell a subscription to Mrs*** via a telephone sales call and not by door to door sales efforts The audio of this call is attached to this complaint (hopefully it comes through- if not we can email a copy) Mrs *** signed up and gave her checking account
information to the sales representative from Impact MarketingImpact Marketing is a telephone sales company that contracts with the Idaho Press-Tribune to make calls to sell subscriptions On this call there is no mention of receiving a week freeMrs*** is told that there will be a $per week or $per month charge and provides her address, name on the account as *** and her Checking account router number to the sales representative This is a part of the sales process and thousands of our customers provide credit or bank account information as a means of making easy monthly payments We do not resell or us this information for any other purpose There are no records of Mr *** calling in to cancel this subscriptionHowever, the IPT's voicemail system has been down for over a week now and any unchecked messages that may have been left could have been lost The IPT's Voice Mail server died and all saved or unheard messages were lost permanently Clearly Mr*** is not interested in being a subscriber and we can cancel his account immediately All he needs to do is call Shelley T*** at *** and we can end his subscription At this time we do not feel a credit is due because this recorded message clearly shows that Mrs*** did sign up and agree to pay These papers have been delivered and we have costs related to making that delivery
Thank you for bringing this issue to our attention On June 5th a new carrier started on this route and had some trouble figuring out some of the subscriber addresses This caused some papers to be delivered to the wrong household At no time did we "refuse" to deliver the paper,
we simply delivered it to the wrong address by mistake This customer has two different types of subscriptions One is for the paper and the other is for extra papers for couponing The coupon papers were incorrectly delivered The carrier has been notified of his error and would correct it immediately In addition, an $refund has been applied to the customers account
Thanks,
Matt D***
Publisher
The Idaho Press-Tribune
We’re sorry you continue to feel that your concerns have not been completely resolved. We have process the refund that you requested. With regard to carriers, we have had some difficulty retaining carriers on rural routes such as yours. Since the first of the year we have had 5 new or different carriers on your route. The 2 subscriptions under 2 different names delivered to the same address has caused some confusion for these carriers - we’ve have discussed this delivery issue with your current carrier and hope to see this challenge resolved right away. As always, we appreciate your feedback as it will assist us in becoming better at what we do!
We strive to provide exceptional customer service at all times. Occasionally we miss the mark. It appears that's what has happened here. The Idaho Press-Tribune records show that on April 27th this customer requested that we cease delivery of this publication to their home....
It appears that this issue was resolved for a while, but that arose again on September 7,2016. We have notified the carrier each time and we distribute an updated "Do Not Throw" list every week. For some reason they missed it. Management has spoken with the carrier and asked him to cease all deliveries to this address effective immediately.
We recognize how frustrating this is and we are working hard to ensure this issue does not continue. If you continue to receive this publication please contact Kim H[redacted] directly at 208-465-8180. We apologize for not meeting your service expectations and will take more efforts to improve.
Matt D[redacted]
Publisher
The Idaho Press-Tribune
Complaint: [redacted]I am rejecting this response because:this is not the first time it has happened it is about the 4th or 5th time and I do not have more then one subscription I only have one and my mother n law has the other they just both belong to the same address also the excuse that they have a new carrier is the one they use all the time no matter what and my mother n law jeeps getting missed for her daily paper all the time they can't possibly be switching delivery people that often
We are responding to the complaint submitted on 5/17/16 with the assigned ID [redacted]. The Idaho Press-Tribune takes these complaints seriously and apologize for the inconvenience that the customer has felt. We called the customer and assured him we would stop delivery of our...
product to his address. The customer indicated that he would be satisfied if we discontinued the delivery. We have contacted our carrier and have added the customers address to internal lists that will assure that there will be no future delivery.
Hi [redacted],We are responding to the complaint submitted on 12/22/2015 with the assigned ID [redacted].The Idaho Press-Tribune is going through subscription pricing changes. This complaint indicates that there was no notice that the subscription rates were changing. During this process we...
are sending letters out to all of our auto-renew subscribers 30 days prior to their subscription rates being increased. The complaint also states we have auto-renew pricing printed in our newspaper with lower rates than what they were charged. This old rate has been recently removed from our newspapers publisher box. The Idaho Press-Tribune also has 4-6 premium editions of the newspaper that are published throughout the year of which we charge the customer a premium price for. This complaint states that there was no notice of these premium edition adjustments taking place. The explanation about premium days prints daily in our newspapers publisher box along with the option to opt-out. We also print ads prior to the publishing date offering subscribers the option to opt-out if they do not wish to receive these papers. The customer is now requesting a subscription credit of $6.50 and has indicated that they believe they should be able keep the rate that had been published in the paper. We have changed the customers subscription rate back to the rate in question and have credited $12.70 as a good will gesture to the customers account for the premium adjustments and the price increase we had applied.[redacted], please feel free to contact me at ###-###-#### if you have any further questions.Thank you,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hi [redacted] ,We are responding to the complaint submitted on 12/22/with the assigned ID [redacted] .The Idaho Press-Tribune is going through subscription pricing changesThis complaint indicates that there was no notice that the subscription rates were changingDuring this process we are sending letters out to all of our auto-renew subscribers days prior to their subscription rates being increasedThe complaint also states we have auto-renew pricing printed in our newspaper with lower rates than what they were chargedThis old rate has been recently removed from our newspapers publisher boxThe Idaho Press-Tribune also has 4-premium editions of the newspaper that are published throughout the year of which we charge the customer a premium price forThis complaint states that there was no notice of these premium edition adjustments taking placeThe explanation about premium days prints daily in our newspapers publisher box along with the option to opt-outWe also print ads prior to the publishing date offering subscribers the option to opt-out if they do not wish to receive these papersThe customer is now requesting a subscription credit of $and has indicated that they believe they should be able keep the rate that had been published in the paperWe have changed the customers subscription rate back to the rate in question and have credited $as a good will gesture to the customers account for the premium adjustments and the price increase we had applied[redacted] , please feel free to contact me at ###-###-#### if you have any further questions.Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are responding to the complaint submitted on 5/17/with the assigned ID [redacted] The Idaho Press-Tribune takes these complaints seriously and apologize for the inconvenience that the customer has felt We called the customer and assured him we would stop delivery of our product to his addressThe customer indicated that he would be satisfied if we discontinued the deliveryWe have contacted our carrier and have added the customers address to internal lists that will assure that there will be no future delivery
Sundays paper was wet, used automated system to report it and request a replacement. Never received replacement. Tried to call Tuesday (today) was on hold for half an hour, finally hung up. This is an ongoing problem every time it rains. They throw the paper, it slides across the asphalt and tears the bag. It's wet by the time we get up. this problem has been since we first subscribed. I'm going to file a complaint with the BBB because this has gone on to long with wet papers and no replacement. I consider this as theft we paid didn't received a usable product, fraud at least.
Thank you for bringing this poor service issue to our attention We are disappointed to hear that we've let you down A $refund will be processed and mailed as soon as possible We will learn from this and make any necessary changes to improve our customer service If
you ever miss the paper enough to give us another shot please contact the Publisher *** *** at ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:My wife has some dementiashe was sure they came to door but now can't remember.I did call end first week, second weekMid third week to cancelAs said before was told by front office they would throw weeks freeAs said when I found out money had been removed from account, I called two timesEach time put on hold after minutes both times no responseI called again and said do I need to come out therethe Lady said no she would send back message and they would call meNo callMy Bank has put money back into my account.
Sincerely,
*** ***
The Idaho Press-Tribune did sell a subscription to Mrs*** via a telephone sales call and not by door to door sales efforts The audio of this call is attached to this complaint (hopefully it comes through- if not we can email a copy) Mrs *** signed up and gave her checking account
information to the sales representative from Impact MarketingImpact Marketing is a telephone sales company that contracts with the Idaho Press-Tribune to make calls to sell subscriptions On this call there is no mention of receiving a week freeMrs*** is told that there will be a $per week or $per month charge and provides her address, name on the account as *** and her Checking account router number to the sales representative This is a part of the sales process and thousands of our customers provide credit or bank account information as a means of making easy monthly payments We do not resell or us this information for any other purpose There are no records of Mr *** calling in to cancel this subscriptionHowever, the IPT's voicemail system has been down for over a week now and any unchecked messages that may have been left could have been lost The IPT's Voice Mail server died and all saved or unheard messages were lost permanently Clearly Mr*** is not interested in being a subscriber and we can cancel his account immediately All he needs to do is call Shelley T*** at *** and we can end his subscription At this time we do not feel a credit is due because this recorded message clearly shows that Mrs*** did sign up and agree to pay These papers have been delivered and we have costs related to making that delivery
Thank you for bringing this issue to our attention On June 5th a new carrier started on this route and had some trouble figuring out some of the subscriber addresses This caused some papers to be delivered to the wrong household At no time did we "refuse" to deliver the paper,
we simply delivered it to the wrong address by mistake This customer has two different types of subscriptions One is for the paper and the other is for extra papers for couponing The coupon papers were incorrectly delivered The carrier has been notified of his error and would correct it immediately In addition, an $refund has been applied to the customers account
Thanks,
Matt D***
Publisher
The Idaho Press-Tribune
We’re sorry you continue to feel that your concerns have not been completely resolved. We have process the refund that you requested. With regard to carriers, we have had some difficulty retaining carriers on rural routes such as yours. Since the first of the year we have had 5 new or different carriers on your route. The 2 subscriptions under 2 different names delivered to the same address has caused some confusion for these carriers - we’ve have discussed this delivery issue with your current carrier and hope to see this challenge resolved right away. As always, we appreciate your feedback as it will assist us in becoming better at what we do!
We strive to provide exceptional customer service at all times. Occasionally we miss the mark. It appears that's what has happened here. The Idaho Press-Tribune records show that on April 27th this customer requested that we cease delivery of this publication to their home....
It appears that this issue was resolved for a while, but that arose again on September 7,2016. We have notified the carrier each time and we distribute an updated "Do Not Throw" list every week. For some reason they missed it. Management has spoken with the carrier and asked him to cease all deliveries to this address effective immediately.
We recognize how frustrating this is and we are working hard to ensure this issue does not continue. If you continue to receive this publication please contact Kim H[redacted] directly at 208-465-8180. We apologize for not meeting your service expectations and will take more efforts to improve.
Matt D[redacted]
Publisher
The Idaho Press-Tribune
Complaint: [redacted]I am rejecting this response because:this is not the first time it has happened it is about the 4th or 5th time and I do not have more then one subscription I only have one and my mother n law has the other they just both belong to the same address also the excuse that they have a new carrier is the one they use all the time no matter what and my mother n law jeeps getting missed for her daily paper all the time they can't possibly be switching delivery people that often
Sincerely,[redacted]
We are responding to the complaint submitted on 5/17/16 with the assigned ID [redacted]. The Idaho Press-Tribune takes these complaints seriously and apologize for the inconvenience that the customer has felt. We called the customer and assured him we would stop delivery of our...
product to his address. The customer indicated that he would be satisfied if we discontinued the delivery. We have contacted our carrier and have added the customers address to internal lists that will assure that there will be no future delivery.
Hi [redacted],We are responding to the complaint submitted on 12/22/2015 with the assigned ID [redacted].The Idaho Press-Tribune is going through subscription pricing changes. This complaint indicates that there was no notice that the subscription rates were changing. During this process we...
are sending letters out to all of our auto-renew subscribers 30 days prior to their subscription rates being increased. The complaint also states we have auto-renew pricing printed in our newspaper with lower rates than what they were charged. This old rate has been recently removed from our newspapers publisher box. The Idaho Press-Tribune also has 4-6 premium editions of the newspaper that are published throughout the year of which we charge the customer a premium price for. This complaint states that there was no notice of these premium edition adjustments taking place. The explanation about premium days prints daily in our newspapers publisher box along with the option to opt-out. We also print ads prior to the publishing date offering subscribers the option to opt-out if they do not wish to receive these papers. The customer is now requesting a subscription credit of $6.50 and has indicated that they believe they should be able keep the rate that had been published in the paper. We have changed the customers subscription rate back to the rate in question and have credited $12.70 as a good will gesture to the customers account for the premium adjustments and the price increase we had applied.[redacted], please feel free to contact me at ###-###-#### if you have any further questions.Thank you,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]