Ikasa Furniture & Mattress

Customer was contacted on items are in stock ? and customer is accepting delivery on ? Issue is resolved and customer is all set.? Thank You?

Complaint: [redacted] I am rejecting this response because: They did not have the product available for order when I was ready to pay off the balance, and they told me that the could not special order this product, so I went ahead and ordered the furniture elsewhere And besides they never informed me that they found a way to special order the furniture, that is not how you do business Sincerely, [redacted] ***

A refund request for this customer has been submitted to upper managementWe are awaiting response

We have ordered the parts from the manufacturerThey have arrivedThey are available for pickup

To whom it may concern, my name is [redacted] ***I am writing to you to inform you that my intent was not to close my complaint against ikasaMy complaint number is [redacted] I thought I was just answering back as a ok that ikasa had emailed higher management for a refundDid not know I was closing the claimI'm asking if you can please open my claim backI have been waiting for new couches since April of this yearI am very overwhelmed by all thisThank youContact information is [redacted]

The customer purchased a five piece queen bedroom set which includes the following: The BED(Headboard, footboard, rails) Dresser Mirror Chest Nightstand We have view [redacted] web pageThey are offering the following for $ BED(headboard, Footboard, Rails) Dresser Mirror Proof: [redacted] Also, the bedroom set was not used, it was a clearance floor model The customer saved more money shopping with us than she would have at the above mentioned furniture store

A refund request has been submitted to upper managementWe are awaiting response

Ikasa Furniture Mattress April 23, [redacted] *** To [redacted] ***, I’m sending this letter in regards to [redacted] a warranty Revdex.com complaint; we have been in full contact with this customer from day one with her complaintCustomer purchased a full 5year warranty with Ikasa, the warranty as she was explained is for replacement parts and if an item is unrepairable we will exchange it, it would be prorated from when the purchase was made and how long of warranty the customer has remainingAnd if approved the customer will receive that amount in store credit towards a new set Our warranty is not for refunds as she is requestingIn this customers case her issue is wear and tear, which will happen in time as the set is being utilized customer also did provide us with a few pictures, but in the pictures provided the set doesn’t show any issueAttached is a copy of the customers signed slip that customer also has a copy of that states we provide no refunds and if approved will only receive store creditI do hope this information does help the situation, if not you can reach me @ [redacted] my name is [redacted] my hours are between 10:– 6:Monday – Friday Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Customer was contacted on items are in stock and customer is accepting delivery on Issue is resolved and customer is all set Thank You

The part I picked up as a replacement was not the right partWhen I told the person at the warehouse the part was not correct they insisted it wasThey then told me they would order a new set of rails for me and I would receive a call that day confirmingSure enough, when I returned home the piece was incorrect and did not fit the particular bed setNearly two weeks later I am still without the missing bed slat and have not received any word from Ikasa that it was even orderedAlso note that in the Ikasa warehouse they are displaying a Revdex.com plaque to represent their accreditation by the Revdex.com, according the the Revdex.com website, Ikasa is NOT accredited through the Revdex.com.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Customer has come in to pick up parts requiredIt should also be noted that the customer named in the complaint was not the customer that purchased the bedroom setThe customer named in the complaint purchased a mattress and box springAfter noticing the box spring was not to her satisfaction, a
new one was brought out for her, which she accepted

We apologize for the mistake and any inconvenienceThe customer is more than welcome to come down to our warehouse and pick up the correct partsAlso, the placard we have does not say we are Revdex.com accreditedIt's there to show we are registered and anyone is free to look us upThanks again!!

Customer was contacted on items are in stock and customer is accepting delivery on Issue is resolved and customer is all set. Thank You

Customer was contacted on items are in stock and customer is accepting delivery on Issue is resolved and customer is all set. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: *** Complaint is being reopened and the consumer has sent the following:
this is my second complaint to the Revdex.com about this company.The first complaint was not pursued because I was lead to believe that the issue was being resolved which is not the case.I purchased furniture from ikasa in February upon the delivery and set up of the bed the delivery man dropped the head board which caused damage to it.I contacted customer service and was told that the head board was not in stock and needed to be ordered from the manufacturer that was two months ago and I have not received my merchandise yetAfter trying to reach someone at customer service for weeks with no answer I was told two weeks ago that the head board was finally in and would be delivered the following Saturday well the day came and went with no delivery or phone call from ikasa I took the day off from work and lost one day of pay because of this company.I have continuously been given the run around from customer service and now I can't reach anyone by phone once again.I an sure that my replacement head board was never even ordered and they are hoping I just go away but I'm not.I'm gonna take can't this matter to court if I don't receive the items that were promised to me and if this issue is not resloved soon my next step is filing a consumer protection claim and then my lawyer.I don't want things to go to that point but at this point in time I am being keft wuth no other alternative
I want my replacement head board delivered and installed correctly, I also paid for a extended warranty to protect my self just in case anything got damaged

Complaint: ***
I am rejecting this response because: No attempt to follow up and no resolution has been offered or made
Sincerely,
*** ***

As is stated on the layaway policy provided before, there are no refunds for layaway orders unless the item has been discontinuedWe ordered the merchandiseIt is available We have had the merchandise for more than a month nowIf the customer had called or emailed us during that time, they would have seen that is was available