In-Shape Health Club - All Locations

I am rejecting this response because: I dont think is safe in for children they need to take more drastic measures make it more safe they did say they made some changes but I dont feel they did allot

I opened a case last year but failed to update Revdex.com. I received a call from the company in which I returned and left several messages with no response and no resolution. I went the club jan 2015 and canceled my membership but they continued to charge me for the entire year and Is doing so monthly since 2016 started. I no longer live in the area as of jan 2015. I want a refund for all charges starting feb 2015 - present for months I was to be canceled. Total $350 which would make a difference to a single mom of 3.

Resolution:  In-Shape Health Clubs has
received the above referenced customer complaint and appreciates the
opportunity to respond.  I have called the member and left a voice mail
message.  In-Shape will continue to try
and reach Ms. [redacted] and resolve her issues.In-Shape Health...

Clubs
welcomes feedback from members, and will provide resolutions customized for our
individual member needs.
            Sincerely,[redacted]Social
Media ManagerIn-Shape
Health Clubs[redacted]

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have spoken to Mrs. [redacted]s and we have resolved her dispute to our mutual satisfaction. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted] Member Services Manager In-Shape Health Clubs [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  This issue has been escalated to our Human Resources department for further review. Upon resolution, they will reach out to [redacted]. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc. 209-922-0084

I am rejecting this response because:Right after I spoke with [redacted] from InShape Corporate office, I received an automated phone call from InShape, stating that they will proceed with the membership autopay.  InShape is used to unfair bussiness practice and they want blood (money) no matter what.  I'm prepared, ready, willing and able to fight them back.  The buck stops with the [redacted]'s.

I am rejecting this response because: InShapes response indicated that the problem was escalated to their HR department.  As a victim of what occurred, how would the Human Resources Department be beneficial to me as a victim since I am NOT an employee with InShape?  InShape obviously has personnel problems that need to be corrected which does not affect what already OCCURRED.  Training their personnel can be on-going for years in order to correct what ALREADY HAPPENED.  In the meantime, as a victim, the problem and issue is evaded until they figure out what they must do correct what occurred from happening again?  Unacceptable.  Inshape must take responsibility in accepting what HAPPENED.  As a victim of being violated my privacy on their premise, I have to re-live what occurred EVERYTIME I go to the gym, with that said, it is UNACCEPTABLE to for me as a victim to wait until they figure out what to do.

I am rejecting this response because:Please review my complaint.  I have experienced a classic BAIT & SWITCH with In-Shape.  For 6 years, I was paying only $50 for a family of four & I get to access all Platinum gym except for Laurel Glen & Ming because those two were considered Diamond.  We were told in order to access a Diamond gym, we have to upgrade from $50 to $104.  All was well until you SWITCHED  & DOWNGRADED the Ming gym from Diamond to Platinum.  What I consider so upsetting is, had I been patient and delayed upgrading our account last March, I would still be paying $50 for family of four and still access ALL gyms here in Bakersfield.  That is what I am fighting for - your business practice is NOT HONEST AND NOT FAIR!Please stop saying I am getting a good deal compared to the new platinum members. Of course I am paying much less because you INCREASED the pricing recently!  You are comparing apples and oranges.  I have a grandfather plan - give me my old plan back and let's get this thing over with.  Review my account and compare it with the old platinum members.  That is the point I am trying to explain to you.  I've been a longtime member of the gym.  I immediately signed up and was considered a 'chartered' member long before Ming gym opened up and this is what I get for the business that I am giving you and for being a loyal patron of the gym?Why can't you give the Diamond members better benefit? Why can't you lower down our UPGRADED fees or give us access to the lounge for free instead of paying extra for it?  Allow me to reiterate, In-Shape does NOT practice fair and honest business.  A lot of diamond members are not happy with how you are handling our case.

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  Our District Manager, [redacted] has tried to reach you regarding your complaint and to assist you with a resolution.  We have recently found a...

way for us to allow personal attendants due to medical and/or special needs reasons and we require a specific information before we move forward.  Please contact myself at [redacted] or call [redacted]. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken with [redacted] regarding her concern and we were amicably able to resolve her concern by review our standard club temperature. In-Shape Health Clubs welcomes...

feedback from members, and will provide resolutions customized for our individual member needs.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken with Mr. Sanchez, reviewed her account and resolved his billing issues.  In-Shape Health Clubs welcomes feedback from...

members, and will provide resolutions customized for our individual member needs.             Sincerely,   Tiffany Black Member Services Manager In-Shape Health Clubs 209-922-0021

I am rejecting this response because: I received a voicemail message from In-Shape like their response said. I was at work and unable to answer the call at the time. I called her back on Friday, November 27th and left a message (she was probably out for the Thanksgiving holiday). I tried calling again today Monday, November 30th and left another message. Nothing has been resolved yet so please do NOT close this complaint. I appreciate your help in this matter.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have spoken to Mr. [redacted] regarding his concerns and we have resolved his complaint to his satisfaction.In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely,[redacted]Member Services ManagerIn-Shape Health Clubs[redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding his membership concern and were able to amicably resolve his issue. In-Shape Health Clubs welcomes feedback from members, and will...

provide resolutions customized for our individual member needs.             Sincerely, [redacted] Member Services ManagerIn-Shape Health Clubs

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have called Ms. [redacted] and emailed her without any response from the member.  I am eager to speak to her regarding her accounts and resolving...

her dispute. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely,   [redacted] Member Services Manager In-Shape Health Clubs Tell us why here...

Unfortunately we have left two messages and been unable to reach [redacted] We would like the opportunity to speak with her in efforts to resolve this matter. We are waiting to hear back from her.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken with Ms. [redacted], resolved her dispute and she advised us that she would pull back this complaint.  In-Shape Health Clubs welcomes feedback...

from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Yes the matter has been resolved to the best it could be at the time. I spoke with in shape and they wouldn't give me a written apology because they felt there management did nothing wrong, but we were able to figure out a way we're we both would be happy so the matter has been tooken care of.Thank you so much for your help.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  Ms. [redacted]’s membership was a “Couple Platinum” legacy membership (this level no longer exists) with access to 53 clubs. In February 2015, Ms....

[redacted] upgraded the membership to a “Couple Diamond Market” membership providing access to 68 clubs.  Ms. [redacted] has a fantastic rate at $95.99.  New members joining for the same membership type will pay $139.99!    While the club level was recently changed to a Platinum level under the new structure guidelines, Ms. [redacted] continues to have the same access and distinction to a Diamond membership with access to 68 clubs.  Because Ms. [redacted] enjoys a low rate, if she were to reduce her membership to a Platinum level it would now be more expensive and include less club access. That is a benefit of a founding member. We have explained the differences to Ms. [redacted] regarding the "Legacy” membership versus the new “Platinum and “Diamond” memberships and we hope this will clarify our position. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted] Member Services Manager In-Shape Health Clubs [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have spoken to Ms. [redacted] and we were able to resolve her issues and have cancelled her personal training. In-Shape Health Clubs welcomes feedback from members, and will...

provide resolutions customized for our individual member needs.       Sincerely, [redacted] Social Media Manager In-Shape Health Clubs, Inc. ###-###-####