Incandescent Photography

Complaint: [redacted] I am rejecting this response because:Ms [redacted] sent out the link to the photos on MayDuring the session she promised to fix a known problem that her and I both addressed at the time of the sessionShe said she would take care of itToday she told me she was suppose to change me $per photo, but that is not what she said on the day of the photos She sent out the photo link on MayI immediately responded to her on May, and again on MayShe did not respond back until May stating she would fix the problem and would let me know when they were ready She never let me knowI also never received an email stating the photos were expiring, as she so statedI contacted her repeatedly and she refused to respondNever once did she respond, until yesterday after getting in contact with a 3rd party who knows herTODAY, I finally received my photosDuring the session on April, she also promised to crop out a pink gun that she gave my daughter without my permission since I did not want a pink gun in my photosShe did not crop it out as promisedSince my initial interaction with Ms [redacted] on February, there have been many promised and statements that were made, that she never followed through on I do not recommend this business Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Ms *** sent out the link to the photos on MayDuring the session she promised to fix a known problem that her and I both addressed at the time of the sessionShe said she would take care of itToday she told me she was suppose to change me $per photo, but that is not what she said on the day of the photos She sent out the photo link on MayI immediately responded to her on May, and again on MayShe did not respond back until May stating she would fix the problem and would let me know when they were ready She never let me knowI also never received an email stating the photos were expiring, as she so statedI contacted her repeatedly and she refused to respondNever once did she respond, until yesterday after getting in contact with a 3rd party who knows herTODAY, I finally received my photosDuring the session on April, she also promised to crop out a pink gun that she gave my daughter without my permission since I did not want a pink gun in my photosShe did not crop it out as promisedSince my initial interaction with Ms [redacted] on February, there have been many promised and statements that were made, that she never followed through on I do not recommend this business Regards, [redacted] ***

The client received a portrait contract that contained the following: X____ All images delivered are hand edited to be consistent with the portfolio of [redacted] PortraitureExtensive editing is an additional fee of $per image, no exceptionsRAW images are never permitted to be turned over to the client at any timeImages are carefully composed, culled, and selected to best tell the story of subjects- for this reason images that are used for light testing, out of focus, or are unflattering are immediately discarded at the discretion of the photographerNo part of any order will be delivered until the balance is paid in full To which she initialed and signedI did remind her in an email that I should have charged her for the additional "fixing of her dress" but didn'tThe client received her gallery and her images as stated in the contract, anything additional is not includedI did not hand her child a bubble wand, her children were trying to get the attention of her youngest and they handed it to herI got as many images as I possibly could, YES there is a bubble wand in one of them, NO it is not able to be cropped out as it is directly in the center of the imageThe clients images have been delivered the first time on May 4, 2016, a reminder email was sent June 2, to let the client know her gallery was expiringIf she didn't have enough time to download the images, all she needed to do was ask for her gallery to be left upI reinstated the gallery today on June 17, and the client downloaded the images immediatelyThe gallery will be active for hours until it is deleted

The client received a portrait contract that contained the following:X____ All images delivered are hand edited to be consistent with the portfolio of [redacted] Portraiture. Extensive editing is an additional fee of $25.00 per image, no exceptions. RAW images are never permitted to be turned over to the client at any time. Images are carefully composed, culled, and selected to best tell the story of subjects- for this reason images that are used for light testing, out of focus, or are unflattering are immediately discarded at the discretion of the photographer. No part of any order will be delivered until the balance is paid in full. To which she initialed and signed. I did remind her in an email that I should have charged her for the additional "fixing of her dress" but didn't. The client received her gallery and her images as stated in the contract, anything additional is not included. I did not hand her child a bubble wand, her children were trying to get the attention of her youngest and they handed it to her. I got as many images as I possibly could, YES there is a bubble wand in one of them, NO it is not able to be cropped out as it is directly in the center of the image. The clients images have been delivered the first time on May 4, 2016, a reminder email was sent June 2, 2016 to let the client know her gallery was expiring. If she didn't have enough time to download the images, all she needed to do was ask for her gallery to be left up. I reinstated the gallery today on June 17, 2016 and the client downloaded the images immediately. The gallery will be active for 48 hours until it is deleted.

The clients complaint is invalid, her images were delivered to her on May 4, 2016 and a final notice was sent out on June 2, 2016 notifying her that her Gallery would be expiring and she needed to download the images.

I have worked with Emily on numerous occasions over the last decade. I reached out to her when she was first started and she took my high school senior portraits! Last fall she did my engagement session at Zilker gardens and I couldn't be happier with them. From start to finish there is no doubt Emily is a genuine and caring person. She created some of my favorite photos! I am super thankful for her and can't wait to add more of her work to my walls!

Complaint: [redacted]
I am rejecting this response because: My children did not hand the baby the pink gun and I never received an email stating the gallery was expiring.  Her responses to my complaint is a prime example of why not to use [redacted] Portraiture. I had to contact Revdex.com for her to even acknowledge me. This business owner does not know how to treat customers. You will be taking a risk when using her.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:Ms [redacted] sent out  the link to the photos on 4 May. During the session she promised to fix a known problem that her and I both addressed at the time of the session. She said she would take care of it. Today she told me she was suppose to change me $25 per photo,  but that is not what she said on the day of the photos.  She sent out the photo link on 4 May. I immediately responded to her on 4 May, and again on 8 May. She did not respond back until 11 May stating she would fix the problem and would let me know when they were ready She never let me know. I also never received an email stating the photos were expiring, as she so stated. I contacted her repeatedly and she refused to respond. Never once did she respond, until yesterday after getting in contact with a 3rd party who knows her. TODAY, I finally received my photos. During the session on 3 April, she also promised to crop out a pink gun that she gave my daughter without my permission since I did not want a pink gun in my photos. She did not crop it out as promised. Since my initial interaction with Ms [redacted] on 2 February, there have been many promised and statements that were made, that she never followed through on.  I do not recommend this business. 
 
Regards,
[redacted]

The client received a portrait contract that contained the following:X____ All images delivered are hand edited to be consistent with the portfolio of [redacted] Portraiture. Extensive editing is an additional fee of $25.00 per image, no exceptions. RAW images are never permitted to be turned over to the client at any time. Images are carefully composed, culled, and selected to best tell the story of subjects- for this reason images that are used for light testing, out of focus, or are unflattering are immediately discarded at the discretion of the photographer. No part of any order will be delivered until the balance is paid in full. To which she initialed and signed. I did remind her in an email that I should have charged her for the additional "fixing of her dress" but didn't. The client received her gallery and her images as stated in the contract, anything additional is not included. I did not hand her child a bubble wand, her children were trying to get the attention of her youngest and they handed it to her. I got as many images as I possibly could, YES there is a bubble wand in one of them, NO it is not able to be cropped out as it is directly in the center of the image. The clients images have been delivered the first time on May 4, 2016, a reminder email was sent June 2, 2016 to let the client know her gallery was expiring. If she didn't have enough time to download the images, all she needed to do was ask for her gallery to be left up. I reinstated the gallery today on June 17, 2016 and the client downloaded the images immediately. The gallery will be active for 48 hours until it is deleted.

The client received a portrait contract that contained the following:
X____ All images delivered are hand edited to be consistent with the portfolio of [redacted] Portraiture. Extensive editing is an additional fee of $25.00 per image, no exceptions. RAW images are never permitted to be turned over to the client at any time. Images are carefully composed, culled, and selected to best tell the story of subjects- for this reason images that are used for light testing, out of focus, or are unflattering are immediately discarded at the discretion of the photographer. No part of any order will be delivered until the balance is paid in full.
To which she initialed and signed. I did remind her in an email that I should have charged her for the additional "fixing of her dress" but didn't. The client received her gallery and her images as stated in the contract, anything additional is not included. I did not hand her child a bubble wand, her children were trying to get the attention of her youngest and they handed it to her. I got as many images as I possibly could, YES there is a bubble wand in one of them, NO it is not able to be cropped out as it is directly in the center of the image. The clients images have been delivered the first time on May 4, 2016, a reminder email was sent June 2, 2016 to let the client know her gallery was expiring. If she didn't have enough time to download the images, all she needed to do was ask for her gallery to be left up. I reinstated the gallery today on June 17, 2016 and the client downloaded the images immediately. The gallery will be active for 48 hours until it is deleted.

Complaint: [redacted]
I am rejecting this response because:Ms [redacted]...

sent out  the link to the photos on 4 May. During the session she promised to fix a known problem that her and I both addressed at the time of the session. She said she would take care of it. Today she told me she was suppose to change me $25 per photo,  but that is not what she said on the day of the photos.  She sent out the photo link on 4 May. I immediately responded to her on 4 May, and again on 8 May. She did not respond back until 11 May stating she would fix the problem and would let me know when they were ready She never let me know. I also never received an email stating the photos were expiring, as she so stated. I contacted her repeatedly and she refused to respond. Never once did she respond, until yesterday after getting in contact with a 3rd party who knows her. TODAY, I finally received my photos. During the session on 3 April, she also promised to crop out a pink gun that she gave my daughter without my permission since I did not want a pink gun in my photos. She did not crop it out as promised. Since my initial interaction with Ms [redacted] on 2 February, there have been many promised and statements that were made, that she never followed through on.  I do not recommend this business.  
Regards,
[redacted]