Inova Family Medicine

Dear Revdex.com Representative,I would like to address the complaint we received from your office dated 3/20/The customer's husband called the Inova Medical Group Family Practice Office in Gainesville WA on 3/15/for advice pertaining to his wifeThe customer was called back
the next morning at which time she stated she was upset that her call Was not returned Sooner.As the Practice Manager, I was asked by the customer's physician to call the customer the next dayI placed the call on 3/17/at 1:p.mThe customer did not answer and I left a message to call me backAs of this date, the customer has not returned my call.The customer paid a $up front self-pay fee for an outpatient visit on 1/27/and was advised that she Would be balance billed for the difference at a reduced rate.The practice will send the customer a release of information form and upon return we will send their records to their new provider.If you have further questions, please feel free to contact me directly at 571-248-4620.Sincerely,Jo Ann K*** Physician Practice Manager Inova Family Medicine Gainesville, VA