Instacart.com

I am rejecting proposed resolutionPer the message Manuela from the company the credit expired 3/24/Which is states to me that they will not credit my card

Hi James, The account has been placed on hold until further noticeYou've made orders under the subscription which is months oldWe've refunded $based on usageThis refund will be reflected on your bank account in about 5-business days Respectfully,

Hi ***, Thank you so much for reaching outI sincerely apologize that you are seeing you have been overcharged for itemsI took a look at your orders and see most of your orders have been placed at Cub, where we have every day in store pricingItem prices for this retailer reflect the average in-store prices in your areaItems on sale in the store may not be on sale through the Instacart platformPrices and availability are based on available data feeds, subject to delays or errors and may change without noticeAs a result, the in-store price of a particular item at the time a purchase is made, including for weighted items, may differ from what is available through the Instacart platformHowever, if you are seeing drastic differences in prices, we definitely want to rectify that whether it be due to a catalog issue or shopper errorPlease feel free to email us at [redacted] if you have specific orders you want us to look into! Thanks,

Hi [redacted] , Thank you for reaching out to usI was able to pull up your account and it looks like it was flagged as potentially fradulent by our 3rd part systemA refund for your order was processed immediatelyHowever, I still definitely want to look further into thisIf you could email us at [redacted] with the subject line, "Please forward to Transactions Specialist" we can definitely look into this issue for you! Thanks again!

Hi [redacted] , Thank you so much for reaching out to usI'm sorry to hear that you were not issues a full refundI took a look at your account and see that you were actually refunded for the entire amount of the pie at $since it was not what you requestedPlease let me know if you have not seen this refund and I will be more than happy to assist!

Hi ***, Thank you for reaching out and allowing us an opportunity to investigate this matterWe have since done that and have emailed you directlyIf there is anything else we can do please feel free to respond to that email or give us a call at ###-###-#### Respectfully,

Hi Chris, Thank you for reaching outWe have reached out to you directly via emailPlease feel free to direct any further issues or concerns to that email Respectfully,

Hi Sheetal, Thank you for reaching outWhen possible, Instacart works with retailers to bring you the same prices as found in the physical storeIn some cases prices may be higher than in-storeAll prices on Instacart are based on the prices set by the retailer At this time, we do not honor in-store sales and coupons, but we do offer exclusive Coupons for select items You can see detail about pricing at the stores in your area by logging in and visiting: [redacted] You can see the pricing policy for a specific retailer by clicking on the View Pricing Policy link at the top of that retailer’s storefront If you choose to make a return in-store, please note that in-store returns are subject to in-store policies, and vary by retailerSome retailers may accept your digital Instacart receipt as proof of payment If you have further issues, questions or concerns please email us directly Respectfully,

Initial Business Response / [redacted] (1000, 12, 2015/10/23) */ Instacart.com [redacted] St, [redacted] CA XXXXX Friday, October 23, Re: Follow up from Instacart [redacted] Dispute Resolution Specialist Revdex.com, Inc Broadway Suite Oakland, CA XXXXX Dear Ms [redacted] Thanks for reaching out with your caseWe're following up in regards to Case #XXXXXXXX that was reported to the Revdex.com on October 9th, We recently audited our communications that we've sent to Mrs [redacted] and we did discover that there was a miscommunication She did email us on September 6th asking for a refund because she claimed all the items in her order were incorrectWe did go ahead and refund her for all the items in her order at the timeOn September 20th she wrote in again saying she was still seeing a charge of $and the representative she spoke to did not realize that the amount Mrs [redacted] was still seeing was actually the tip left for the orderWhen we issued the refund, an error on our end prevented it from being refunded properly even though it looked as though it hadAttached are PDFs of our conversations with Mrs [redacted] including an apology and follfor the error on our part We've retrained the original customer service agent who interacted with Mrs [redacted] to prevent this from reoccurring in the futureWe've taken this feedback to our team to help prevent this situation from occurring again moving forward Sincerely, [redacted] [redacted] @instacart.com

Hi ***, Thank you so much for reaching outI apologize for any confusionI see you had the free trial on your account and entered your card information in the systemOnce the trial expires, your card is automatically charged for the yearly ExpressHowever, you are always welcome to cancel before the trial ends if you do not want to actually purchase the membershipI see the full amount of $was refundedPlease let me know if you are not seeing this and I would be happy to assist!

Complaint: [redacted] I am rejecting this response because: I attempted numerous times emailing and calling you guys to clear it up again and was prism used a call back times and no call back stillSo I'm at this pointTo many circles you guys have me going throughSincerely, [redacted] ***

Hi Darryl,The agent has offered further assistance on the last email sent to you, please reply back directly to that email Respectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The only email I received was a word for word copy of the same bogus fraud notification that was sent twice before None of my questions or concerns were addressed, nor did Instacart take the time to send a real reply rather than a canned response In addition, my account is still deactivated and my orders are still cancelled

Hi ***, Apologies for the confusionIf your account was cleared and then marked as fraudulent again, you will need to follow up with our Transactions Specialist to see why that happenedIf you respond to that email thread it will be received directly by that specialist

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meInstacart isn't providing the full refund as was initially promised, however, they have provided a partial refund which is acceptable and have assured me that they've spoken to all of their agents who spoke with me during this issueHonestly, I don't think I will use the service again in the future Sincerely, [redacted]

Hi Patricia, Thank you for reaching outWe have reached out to you directly via emailPlease feel free to direct any further issues or concerns to that email Respectfully,

Hi Robert, Thank you for sharing and apologies for the poor experienceI'm very sorry for the issues with your itemI was able to look into this for you and refunded the amount of $payed on your redeliveryI've also flagged the item for our catalog team to fix this issueI can see you were issued a full refund totaling $for the Instacart Express subscriptionRefunds are reflected in your bank account in about 3-business daysIf you have further issues, questions or concerns please email us directly Respectfully,

Hi ***, Thank you so much for reaching outWhile we do have item markup prices in some of our stores, they should not be that highI am reaching out to our catalog team to discuss the items that were in that orderI do see you were issued a refund in the amount of $so I am hoping that this resolution worked for you! As an additional token of apology (this service is supposed to save you time, not waste it) I have also applied a free delivery on your next orderPlease let me know if there is anything else we can do to help!

See Attached Consumer Response