Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.UPMC did contact me directly so as not to violate my privacy as it relates to healthcare or health insurance issuesUPMC did address my complaint in their internal response as well as they the letter sent in response to the Revdex.com complaintThey admitted customer service representative on Dec15th, lacked clarity in answering my questions about the ramifications of non-payment of premiumsUPMC also offered in their original internal response to reinstate coverage for if past due premiums were paid for But both of those things happened prior to my submitting my complaint to the Revdex.comUPMC's staff attorney sent me a letter which I received shortly after the one sent to the Revdex.com about this matterThe letter reiterates UPMC's admitting lack of clarity on the issue and the offer to reinstate coverage if premiums were paidHowever, the deadline to comply with that resolution had passed and I was unable to may payment prior to itThus, barring any further review by UPMC or a directive from any outside agency such as the FMM or the PA Department of Insurance or through legal means, I remain without coverage. I appreciate both the admission of lack of clarity and additional time given for reinstatement if past due payments were made to UPMCHowever, I have continuing issues with UPMC on the matter including the publishing of marketing piece that is contrary to the reality of UPMC's actual rules and guidelines, continuing pattern of misleading, incorrect and ever changing information when talking to a CSR one day and then going over the same issue or issues with another CSR and being told something completely differentI also have issue with UPMC and the FMM website presenting contrary information on the subject of grace periods while the issue was unfoldingHowever, it appears that both UPMC and the FMM website now present similar information on the subjectI also have issue with UPMC as to when they inform past due customers as to the ramifications of non-payment for a new policy yearAdditionally, I have issues with how the complaint process works at UPMC such as not having an email address to submit documents, clear information on deadline to submit documents as well as not receiving clear information on how many levels of internal appeal UPMC offers and clear information about the availability of transcripts of customer service calls if requested by a consumerMost of these matters have been presented in a complaint filed with the PA Department of Insurance and may be filed with the FMM Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.UPMC did contact me directly so as not to violate my privacy as it relates to healthcare or health insurance issuesUPMC did address my complaint in their internal response as well as they the letter sent in response to the Revdex.com complaintThey admitted customer service representative on Dec15th, lacked clarity in answering my questions about the ramifications of non-payment of premiumsUPMC also offered in their original internal response to reinstate coverage for if past due premiums were paid for But both of those things happened prior to my submitting my complaint to the Revdex.comUPMC's staff attorney sent me a letter which I received shortly after the one sent to the Revdex.com about this matterThe letter reiterates UPMC's admitting lack of clarity on the issue and the offer to reinstate coverage if premiums were paidHowever, the deadline to comply with that resolution had passed and I was unable to may payment prior to itThus, barring any further review by UPMC or a directive from any outside agency such as the FMM or the PA Department of Insurance or through legal means, I remain without coverage. I appreciate both the admission of lack of clarity and additional time given for reinstatement if past due payments were made to UPMCHowever, I have continuing issues with UPMC on the matter including the publishing of marketing piece that is contrary to the reality of UPMC's actual rules and guidelines, continuing pattern of misleading, incorrect and ever changing information when talking to a CSR one day and then going over the same issue or issues with another CSR and being told something completely differentI also have issue with UPMC and the FMM website presenting contrary information on the subject of grace periods while the issue was unfoldingHowever, it appears that both UPMC and the FMM website now present similar information on the subjectI also have issue with UPMC as to when they inform past due customers as to the ramifications of non-payment for a new policy yearAdditionally, I have issues with how the complaint process works at UPMC such as not having an email address to submit documents, clear information on deadline to submit documents as well as not receiving clear information on how many levels of internal appeal UPMC offers and clear information about the availability of transcripts of customer service calls if requested by a consumerMost of these matters have been presented in a complaint filed with the PA Department of Insurance and may be filed with the FMM Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]