InVision

Thank you for your inquiry We have thoroughly reviewed all of the information we have on file relative to this complaint As a result, we informed [redacted] to cancel our placement of [redacted] ***'s account with them [redacted] will be sending [redacted] a letter summarizing the action they took A representative from our office spoke with [redacted] on 8/23/to personally provide him with an update regarding the action we have taken on his account

Great experience, [redacted] was very professional and skilledWe had an older toilet removed and a new model installedThe whole process took under an hourWe were very pleased with the service

Thank you for your inquiry We have conducted a thorough review of our patients account relative to this complaint We attempted to send a statement to our patient, however, the address we had on file was not correct We did try to obtain a correct address from the patient, however, we were not successful [redacted] , our outside collection agency, was able to obtain a correct address as a result of their skip tracing efforts We have notified [redacted] to cancel and return our placement, and also, to ensure our patients credit was not negatively affected On 4/28/16, we did inform [redacted] to cancel and return our placement of our patients acount In addition, we requested that his credit not be negatively affected [redacted] has confirmed that our requests have been handled [redacted] sent a letter to our patient, on 4/29/16, confirming the action they have taken Please let me know if you have any questions I am confident that this matter was handled in a satisfactory mannerThank you

We regret any inconvenience to [redacted] *** After reviewing [redacted] ***’s account our records show that we do have the same address that he listed in the complaint and that three statements were sent and we did not receive any returned mail to indicate that the patient didn’t receive them In addition, we do show that the patient made a partial payment onlineRegretfully, since the payment wasn’t made in full , the account was sent to collections but has not been reported to the credit bureau As a courtesy to the patient, we will cancel our placement of this account with the collection agency but he will need to call our customer service number [redacted] to make the remainder of his paymentThank you

Thank you for your inquiry We have thoroughly reviewed all of this information on file relative to this complaint As a result of the patient's father contacting our Customer Service Department on 2/12/16, per his request, we changed the guarantor on his son's account to reflect the individual who signed the financial agreement In addition, we requested that our outside collection agency remove any negative credit reporting on patient's father credit report We have confirmed with our outside collection agency that this has been taken care of The patient's father should have received email confirmation of this action on 2/26/16, along with an explanation as to why he was added as a responsible party/guarantorPlease note that the date of service is 10/1/14, not 10/1/which is listed as the Purchase Date on the complaint.We trust that this matter has been satisfactorily resolved Please let us know if we can be of further assistanceThank you!

Thank you for your inquiry As a result, we conducted a thorough review of our patients account relative to this complaint We determined that, in error, we were not sent complete demographic information from the facility Because of this, we have instructed our collection agency, [redacted] [redacted] , to delete any negative reporting from his credit report (for all three credit bureaus) In addition, on 12/15/17, we personally spoke with our patient and explained the situation, reviewed our course of action and apologized for any inconvenience this may have caused Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Even though they have my correct address on my ID card that they copied, the company still claim that they tried to get my correct address from me. The wrong address they claimed they have doesn't even exist when I googled. It is common sense to check the info before taking action. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for your inquiry We regret that this situation has brought undo stress to our patient.
We do want to assure the patient that his credit was not negatively affected as it had been less than days since it was turned over to the
collection agency and state law would not
allow for this to be reported before
that allotted time Also, a refund will be issued. We
appreciate that this has been brought to our attention as without this feedback
we would not be able to make improvementsThat being said, we are researching
the issue with our statement vendor to discover why the misspelled street name
wasn’t discovered by our software. In addition, we are looking at our
policy and other possible solutions to avoid these types of situations in the future

Thank you for your inquiry After reviewing our account (wife of *** ***), we have unfortunately confirmed that our hospital partner provided an inaccurate address for both dates
of service. Mrs***’s account was referred to our partner, *** Credit,
to
research the patients address and was able to locate the correct address. We
want to assure Mr*** that we have confirmed with *** Credit that Mrs
*** was not reported to any credit bureaus The amount of time
that Mrs***’s account was placed with *** Credit was less than both the state
mandated days for reporting to a credit bureau and *** Credit’s internal
policy of days before they report to a credit bureauThe Colorado Fair Debt
Practices Act prohibits the reporting of any derogatory information to the
credit bureaus less than days from the date the agency first mails the
patient a notice
We do recognize Mr
***’s concerns and apologize for any inconvenience this may have caused. We are
currently reviewing all possible solutions to this issue going forward

Thank you for your inquiryWe have conducted a thorough review of our patients account relative to this complaintWe attempted to send a statement to our patient, however, the address we had on file was not correctWe did try to obtain a correct address from the patient, however, we were not successful*** ***, our outside collection agency, was able to obtain a correct address as a result of their skip tracing effortsOn 4/28/16, we did inform *** *** to cancel and return the placement of our patients acountIn addition, we requested that his credit not be negatively affected*** *** has confirmed that our requests have been handled*** *** sent a letter to our patient, on 4/29/16, confirming the action they have takenPlease let me know if you have any questionsI am confident that this matter was handled in a satisfactory mannerThank you

Sometimes they come very late even when I have an appointment for a specific time I call the office they tell me the plumber will be there in minutes but then they say the same thing when I call half an hour later This has happened on two seperate occasions
Once plumber never showed up and I didn't even receive a phone call from the office I had called multiple times to confirm that they would come and they always assured me they would come
It would have been ok if they had give me a call to let me know the plumber would be late or couldn't come

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was also quite impressed in the way and speed the company solved this and treated me there after
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/10/14) */
Thank you for your inquiryI have personally reviewed all of the information on file relative to the complaintAs a result, I personally talked with our patient on 10/12/to thoroughly discuss her complaint, along with our identified areas
of improvementOur patient expressed her appreciation for my callI feel the complaint was resolved in a positive manner
Initial Consumer Rebuttal /* (2000, 12, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke to *** ***Ms*** was wonderful and so thorough in answering all aspects of my complaint from the time I called their office, the letter I wrote and the Revdex.com ComplaintThey are lucky to have her as an employeeI am 100% satisfiedThank you so much for your help

Thank you for your inquiry.  We have thoroughly reviewed all of this information on file relative to this complaint.  As a result of the patient's father contacting our Customer Service Department on 2/12/16, per his request, we changed the guarantor on his son's account to reflect the...

individual who signed the financial agreement.  In addition, we requested that our outside collection agency remove any negative credit reporting on patient's father credit report.  We have confirmed with our outside collection agency that this has been taken care of.  The patient's father should have received email confirmation of this action on 2/26/16, along with an explanation as to why he was added as a responsible party/guarantor. Please note that the date of service is 10/1/14, not 10/1/15 which is listed as the Purchase Date on the complaint.We trust that this matter has been satisfactorily resolved.   Please let us know if we can be of further assistance. Thank you!

Thank you for your inquiry.  We have thoroughly reviewed all of the information we have on file relative to this complaint.  As a result, we informed [redacted] to cancel our placement of [redacted]'s account with them.  [redacted] will be sending [redacted] a letter...

summarizing the action they took.  A representative from our office spoke with [redacted] on 8/23/16 to personally provide him with an update regarding the action we have taken on his account.

Thank you for your inquiry.  We have conducted a thorough review of our patients account relative to this complaint.  We attempted to send a statement to our patient, however, the address we had on file was not correct.  We did try to obtain a correct address from the...

patient, however, we were not successful.  [redacted], our outside collection agency, was able to obtain a correct address as a result of their skip tracing efforts.   We have notified [redacted] to cancel and return our placement, and also, to ensure our patients credit was not negatively affected.  On 4/28/16, we did inform [redacted] to cancel and return our placement of our patients acount.   In addition, we requested that his credit not be negatively affected.   [redacted] has confirmed that our requests have been handled.  [redacted] sent a letter to our patient, on 4/29/16, confirming the action they have taken.  Please let me know if you have any questions.  I am confident that this matter was handled in a satisfactory manner. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Even though they have my correct address on my ID card that they copied, the company still claim that they tried to get my correct address from me. The wrong address they claimed they have doesn't even exist when I googled. It is common sense to check the info before taking action. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]