iRestore Now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this...

complaint resolved.
Regards,
[redacted]

In regards to Revdex.com complaint #[redacted]. On December 16th 2014 we refunded back to [redacted] card a total of $200.00. In her complaint she was completely dishonest in her claims. But rather than make an issue out of it we have returned her money and wish her the best.Thank...

you,[redacted]

I contacted my credit card company and they told me that I had indeed received the $200.00 refund from iRESTORE. Is it plausible that a grandmother from the [redacted] area, who has children and grandchildren working in computers, would call [redacted] in [redacted] for computer advice? I only wish iRESTORE would produce the recording of their phone call to me from the time I said "hello" so you could appreciate this scam.

I am sorry about my delay in responding to you about the above mentioned complaint. We have reached out to our client and the following progress has been made: She has been out of town until yesterday. We are instructed to get with her and re address any concerns she has with her computer, upon...

which time fix those issues or If we cannot make her happy I will authorize a refund to her. We take every complaint serious and as you can see we have worked to rectify this one as well. Please reconsider a negative mark on my company from the Revdex.com as you can see she was not ignored. My response simply feel through the cracks.
Thank you,
[redacted]
I Restore Now LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
no one from the business  ever tryed to reach us. I had called two days later received no response, the third and fourth time the line was disconnected. My neighbor and IT man can testify to redoing the computers and finding several viruses in both computers Which was to have been fixed by the business. We lost family, vacation pictures. I lost patterns, sewing techniques and pictures. The desk top was not as bad as the laptop but still needed more repair work. We are not in the habit of wanting something for nothing we always work hard for have and paid for it.
Regards,
[redacted]

After several attempts made to reach [redacted] we were able to remedy the issue she was having with her computer. She was happy and satisfied with the resolution. We will be contacting her again in a few days to follow up and make sure everything is still working and she is happy. You can...

consider this case resolved.Thank You,I Restore Now[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Just got back in town and saw this complaint. Will review and respond by the end of the week.

In reviewing [redacted] claim we strongly disagree with her. Our customer service department is and always has been very attentive to customers calling in for any reason. At no point has our phone numbers been disconnected as they always work. It is clear to see that [redacted] is used to receiving services and then getting her money back by her fraudulent claim stating lack of service and customer support. She attempted to charge back and was denied in her claim to do so as [redacted] ruled in our favor. We are issuing her a refund of $300.00 to make her whole, but do so only to resolve this complaint as this complaint is fraudulent. One of our recourse's may be to report her fraudulent claims to the credit service bureaus so it can be permanently noted on her credit report. We will deny her any form of service in the future as we choose not to work with dishonest people. The check will be received with in 10 business days.

I restore Now LLC

It is my pleasure to respond to the Revdex.com Complaint files on behalf of Ms[redacted].It is stated in Ms. [redacted] was not happy with the computer repair service we provided her on 2/26/15. She contacted us numerous times to fix her computer. She kept downloading programs that had malicious software...

attached to them. We explained severaltimes not to do this. She insisted on doing it anyway.We decided after all the time we spent helping her and educating her on how to keep her computer in good working order that the $100.00 USD she paid was not worth the hours our technicians spent when she kept insisting on downloading a specific malicious program.We issued a refund check In the amount of $100.00 USD on 4/27/15.As you can see from the supporting documentation,the refund has already been processed and we will no longer be Ms. [redacted] computer repair service company. She continues to call in and ask for help,but we have cancelled her service and she is not entitled to any further assistance from our company.Please mark this case as closed as it is apparent  the refund has already been issued and Ms.Medairos will no longer receive service from us.Respectfully, [redacted]

We are more than happy to resolve this issue. Our customer service department has no record of this customer calling in 12 times to resolve this issue. She charged back her payment for services rendered and we responded to the chargeback. That is why it showed up on her card again. After we perform...

our service the customer signs off that they are happy with the services rendered. We cannot control what they add to their computer after we are done with it. More times than not they get in the same trouble by downloading items again and again. We are happy to help this individual resolve her issues. She just needs to call us to resolve. A chargeback is fraud claiming the services were not rendered when indeed the customer signs off that they were.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

no one from the business  ever tryed to reach us. I had called two days later received no response, the third and fourth time the line was disconnected. My neighbor and IT man can testify to redoing the computers and finding several viruses in both computers Which was to have been fixed by the business. We lost family, vacation pictures. I lost patterns, sewing techniques and pictures. The desk top was not as bad as the laptop but still needed more repair work. We are not in the habit of wanting something for nothing we always work hard for have and paid for it.

Regards,

We received your complaint # [redacted]. We have communicated with Mr. [redacted] and have worked out a settlement agreeable to both parties. We will refund Mr [redacted] $125.00 as long as he withdraws his complaint to the Revdex.com. We are in the business of helping our customers and making sure they have a positive experience with our company. Upon receipt of his Revdex.com complaint withdrawal to us we will promptly refund the agreed amount price.

Thank you,

I Restore Now LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] I'm sorry I did not understand the response. Please send more information

Regards,

Just received the above mentioned complaint in the mail today. We are reaching out to [redacted] today and/or until we reach her to discover what her issues are and correct them. After...

every completion the customer signs off that the work was successfully completed on there computer and their issues are resolved, which Ms. [redacted] did. But our number one priority is making sure are customers are happy with the work done. So we as a company will make sure this issue is resolved. Also as part of our resolution the customer will email or contact you as well as copy us that their issue is resolved and they are happy.Thank you.I Restore Now LLC

In responding to the above mentioned complaint we have resolved Mr. [redacted] issues with his computer. We made contact with him yesterday and re fixed his computer this morning. Also he has...

committed to us he will be contacting you and withdrawing his complaint with you. Any further questions please do not hesitate to contact me.If this will not work as my official response to this complaint please let me know. Also what are the steps we have to do to get accredited with your organization?I look forward to hearing from you.Best regards,I RESORE NOW LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

If the individual complaining has not received her money back from her credit card company, I will make sure she gets a full refund. The individual who sold her does not work for this company and did this as a satellite away from the office. Hopefully this will rectify this situation.

I am sorry about my delay in responding to you about the above mentioned complaint. We have reached out to our client and the following progress has been made: She has been out of town until yesterday. We are instructed to get with her and re address any concerns she has with her computer, upon...

which time fix those issues or If we cannot make her happy I will authorize a refund to her. We take every complaint serious and as you can see we have worked to rectify this one as well. Please reconsider a negative mark on my company from the Revdex.com as you can see she was not ignored. My response simply feel through the cracks.

Thank you,

I Restore Now LLC