J-C Lawn Care and Landscape

Ms [redacted] 's vehicle experienced a coolant leak at the intake manifold There was not and is not any evidence of a cracked engine block or any damage to the engine proper The intake was resealed at no cost to Ms [redacted] as a one-time goodwill gesture and the vehicle was returned to her This is an year old vehicle purchased with 75,miles on it Northtown offered Ms [redacted] the opportunity to purchase an extended warranty on the vehicle, to protect against future concerns and she has declined Additionally, Northtown has extended the base used vehicle lemon law to 5,miles and days in an effort to meet her concernsWe have acted in good faith with Ms [redacted] and see no further action necessary on out part Bill H [redacted] Director, Fixed Operations Northtown Automotive Companies

Dear Sir/Madam, I have attached Ms [redacted] 's repair invoice from 04/01/2016, number [redacted] As the invoice states, we replaced the intake manifold gasket, coolant and flushed the cooling system There is not and was not any evidence of a "cracked block" as claimed The invoice also states that the "Lemon Law" coverage is extended to months or 5,miles from the delivery date Northtown declines to provide compensation in this matter and we have no further offers for Ms [redacted] Thank-you William H*** Northtown Automotive Companies

Northtown has reached out to the consumer by phone on occasions and as of 07/20/we have had no responseNorthtown is prepared to assist the customer when communication can be established.Until then we consider this matter closed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To Whom It May Concern: I am getting sick of Northtown lying about what I said or did not sayWhen I first authorized the parts, I was told by Margaret, a Northtown employee, that they would give me the parts they could for the best price. I was not told they were the wrong or defective parts, and not KIA partsAt the time, I thanked her for giving me the best price, she could give, but, I didn't know it would cost me $4,a month laterto get the car fixed by another companyI dare them to play that back for me. I don't even remember telling them, they could tape me over the phone to begin with, but if I did, which I doubt, I would not of authorized them to put in defective partsFirst of all, I did not ever say those axels were correct for my old KIA transmissionHow dare they say, that we had all agreed that they were the correct parts That is such a big lie. That is the reason for this whole complaint, the wrong or defective axels were put on my old transmission in July. In the one and only meeting with Northtown in August, they said the parts were correct. My son and I both said they didn't look the same, but even if it were the same parts, it didn't fit my original transmission, because that is the reason I had to get a new transmission, it had a slow leak and leaked the oil from my transmission, which caused it to failThey put two of their parts next to the ones that they had put on in July, which I have.. What I said, when I went in to talk to them, that the transmission place, said the parts were not the correct dimensions and were for a standard shift car and not an automatic car, and that there was some oil leaking from the parts, and there was only a small amount of oil left in my original KIA transmission, then *** tried to put the new parts from Northtown on the new transmission, it was leaking oil so bad they had to call me while I was getting ready for a funeral an hour and a half away. The man from ***/*** asked me if I got new axels recently, and I said I didn't know but I remember Margaret saying brakes when it was in a month before. I called my son, and he snapshot the bill from Northtown. I called *** back and read the bill to him. I read axels, and he said that's it. I can't use these axels, they are pouring oil out of them, so that is why they had to put on new axels on, which they didn't even charge me labor. Those axels, not only didn't fit my original KIA transmission correctly, they leaked the transmission fluid out of the old transmission, they wouldn't fit with the new transmission, eitherWe left the meeting with Northtown, with the understanding, they would get original KIA parts and compare them the next time we had a meeting. That did not happen. I would not of known about the problem with the parts, if ***/*** had not told me to begin with, anyway. Also, Northtown told me over the phone, my front brakes were fine and were at 70% and so therefore, they didn't need to be replaced, only the back brakes needed to be replaced, because they were at 3-which is like 30%. The fact is, when I had my NYS inspection done several months before, *** ***r told my son, that the front brakes were at 50% then, he looked it up on the computer, and then my son, in turn told me. How does brakes get better over a few months time, instead of worse, that is going from 50% to 70%. I believe it was entered into the computer wrong by a Northtown employee, and the mechanic, just went by what was in the computerI work on computers, and I know that is easily done, but this cost me extra money, and my husband, me and my son, was not safe driving it for the month before I got the new brakes. I have the brakes and the axels at my home. The front brakes are broke, not just badly worn. *** told my son that Northtown had to know how bad they were just one month beforeThey were the worse he had ever seenAs far, as the transmission company, ***/***, I gave Margaret, their employee, their phone number and the name of the man representing ***, Joe. She actually, spoke to him, because he told me she had called him from Northtown. He said she pretty much accused him of lying about the whole thing, and he was pretty mad. He said he had nothing to gain by giving me this information, as he was going to put on the transmission, anyway. He could of kept his mouth shut and just told me the estimate was a hundred and sixty dollars more, which is a lot more than I paid at Northtown a month before. I would never had been the wiser. They want me to furnish all the information from ***I gave them the bill with the parts for the transmission and the axels, already. I hand delivered it to NorthtownI don't know what else, I could possibly give them. They also, said they asked to inspect the car, but I brought them the parts they asked from me. I told them the last time I called over to Northtown and left a message, they were free to get any information they needed from ***, that I had no problem with them talking to ***. They are choosing not to deal with them. I really don't understand why. I know nothing about mechanics except what I am told. They should be dealing directly with them, but for whatever, reason they don't want to do this. They have his name and phone numberThey seem to think, in a letter that they sent me, certified, that they want to work together to go after the parts company. As far as I am concerned, they put the parts on and are responsible for the service. If the parts company is at fault, then they need to go after them. I left my son read this email, and he even commented how Northtown could blatantly lie about what happened in that one and only meeting. My son, also, does not remember them asking if it was alright o tape us. I will not let this go, as I believe that Northtown, either put on the wrong or defective part on my KIA transmission that caused it to fail 1/-weeks later. Considering, I was told by *** that after putting on the parts, my car was working perfect If my transmission was that bad, when it was at their dealer in July, why did they say it was running perfect. Surely, professionals would of been able to notice how bad it was, since they just had it on all the machines. Sincerely yours *** ***

Dear Sir/Madam, We have reviewed the information provided and can not see any avenue with which to assist Ms*** in revoking her lease agreement. Northtown Mazda is not the lessor, the selling dealer or the servicing dealer. Ms*** states in her complaint that she
has engaged legal counsel and is communication with Mazda NA on this matter and we are prohibited by our franchise agreement to engage her due to this without Mazda's consent. Northtown has seen this vehicle one time, in March of (attached), for a customer concern that was not present/evident and the time presented and Northtown Mazda did not effect any repair for this concern. Northtown has no other record of service on this vehicle. A check on the DOT website (attached) shows that there is an interim notice of recall on this vehicle. As it is interim, there is no remedy available at this time. Please let me know if any additional information is required. Thank-you William *** Director, Fixed Operations Northtown Automotive Companies

Mr*** purchased a used vehicle and an extended warranty from Northtown Mazda on 07.27.2017. The extended warranty purchase amount was $1,195.00.The used vehicle service contract has a provision providing for full refund if cancellation is processed within (sixty) days of issuance and
a pro rata reimbursement thereafter (attached).Mr*** disposed of the vehicle in question and processed a request for cancellation on 09/28/(attached).Given that this was beyond the day window for full refund, Mr*** refund was prorated and charged a cancellation fee by *** insurance, resulting in a net reimbursement of $973.43.Northtown issued a check (attached) to Mr*** in the amount of $on 10/12/2017. On Mr*** behalf, Northtown solicited *** Insurance to waive the day stipulation and provide full refund. *** declined this request.Northtown Mazda has met it's obligation in this matter and has no avenue available to pursue this further. Please advise is additional documentation or information would be helpful. *** *** Director, Fixed OperationsNorthtown Automotive Companies

Dear Sir/Madam,
In an effort to be clear and concise I have attempted to list Ms***’s specific complaint comments below and respond to each. If this format is not acceptable, please advise
Ms*** “When I first authorized the parts, I was told by Margaret, a Northtown employee, that they would give me the parts they could for the best price. I was not told they were the wrong or defective parts, and not KIA parts.”
Northtown The parts were not “wrong” or “defective”, they were aftermarket
As stated 10.15.2015 “We have recordings of Ms*** approving the repairs, being offered the option of new or aftermarket parts and her authorization for aftermarket axles based on a cost consideration.”
As stated 10.15.2015 “We have gone to great lengths to confirm that the axles we installed in Ms***’ s vehicle were exactly correct for the transmission she had at the time we serviced her Spectra. To that end we have obtained written confirmation from the provider of the axles certifying that they are exactly correct for the application. We do not however have any information on the replacement transmission and by Ms***'s own admission, the axles that did fit in her original transmission, did not fit in the replacement.
Ms*** “First of all, I did not ever say those axels were correct for my old KIA transmissionHow dare they say, that we had all agreed that they were the correct parts That is such a big lie. That is the reason for this whole complaint…
Northtown Northtown has not asserted, orally or in writing that Ms*** verified the parts in question. Northtown and the supplying vendor certified that these parts are correct for the transmission in her vehicle at the time of repair. As stated “We have gone to great lengths to confirm that the axles we installed in Ms***'s vehicle were exactly correct for the transmission she had at the time we serviced her Spectra. To that end we have obtained written confirmation from the provider of the axles certifying that they are exactly correct for the application. “
Ms*** “…that is the reason I had to get a new transmission, it had a slow leak and leaked the oil from my transmission, which caused it to fail
Northtown Ms*** provided Northtown with a copy of her invoice for the transmission repair. *** *** *** *** ***, dated 08/15/states as complaint “Hard shift @ MPH”. There is no mention of a leak As stated “Northtown has not been provided with identification or production identifiers for the specific transmission installed, nor have we seen any document demonstrating a causal relationship between the axles and the harsh shift or why a “hard shift” necessitated the replacement of the transmission. Additionally, in that the complaint is a "hard shift" we have requested to be provided with a cause of failure for this complaint and have as of yet not been provided with same. A copy of our letter to Ms***, requesting this information, was provided in our response dated
Ms*** “Also, Northtown told me over the phone, my front brakes were fine and were at 70% and so therefore, they didn't need to be replaced,”
Northtown As a part of the inspection performed for Ms*** on we inspected the brakes. The technician recorded the front brake pad thickness as being 6mm +/-. This is noted on the written inspection report in our file, a copy of which was provided to Ms*** at the time of the repair
Ms*** “The fact is, when I had my NYS inspection done several months before, Monroe Muffler told my son, that the front brakes were at 50% then, he looked it up on the computer, and then my son, in turn told me. “
Northtown .As the thickness of a new pad is 10mm +/-, it is reasonable that an inspector would characterize 6mm as “50%”.
Ms*** “They seem to think, in a letter that they sent me, certified, that they want to work together to go after the parts company.”
Northtown Our letter to Ms***, a copy of which was attached to the response dated 10.15.2015, is a request for information regarding her automobile and details on the unfounded allegations made by her. Her assentation that “we want to go after the parts company” is ludicrous and such statement exists in our letter
Ms*** “Considering, I was told by *** that after putting on the parts, my car was working perfect If my transmission was that bad, when it was at their dealer in July, why did they say it was running perfect. Surely, professionals would of been able to notice how bad it was, since they just had it on all the machines.”
Northtown Northtown did not experience any concern with Ms***’s transmission and specifically did not demonstrate a “hard shift @ MPH”. But then Ms*** did not experience it either until
In closing, Northtown has made a written request of Ms*** for specific information that would be instrumental in resolving this matter. Without that we are not in a position to assist her further
Yours truly, William LH*** Northtown Automotive Co's

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. My husband and I reached out to the General Manager of Northtown Mazda on 7/13/and 7/leaving voicemail messages requesting he call my husband's mobile numberHe did not call back on his mobile phone or mine as requestedWe were able to get in touch with our sales representative on his mobile phoneAfter several voice mail and text messages back and forth, we were advised by the sales representative that Northtown Mazda would cover the headlamp replacementHe advised us to call Northtown Lexus to schedule an appointmentMy husband brought the vehicle to Northtown Lexus on 7/27/the repairHe was given a loaner vehicle and was advised the vehicle would be ready at approximately 5pmMy husband called Northtown Lexus at 4:30pm to check the vehicle statusHe was advised the wrong part had been ordered and the vehicle would not be ready until sometime on 7/28/17. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID 12126085, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mazda has many statements in their response Also, I have made MANY MANY trips to both the Towne Mazda AND Northtown Mazda service departments It seems their records were deleted or incorrectly submittedThere is NOTHING written in the mease agreeement that states I AM restricted to go to the same location I that I purchased my Mazda from for any repairsI have had MNNY appointments with bith locations. Regards, *** ***

Dear Sir/Madam, Northtown KIA performed several services for Ms*** on her KIA Spectra between July and July of 2015. These services include the replacement of both constant-velocity axle shafts due to joint failure, rear brake service and light bulb replacement. We
have spoken to Ms*** on several occasions and communicated with her in writing on September 2, requesting information regarding her concerns. To date Ms*** has not provided the information requested. The services in question were performed between July - 16, of 2015. The vehicle odometer registered 108,miles at the time of repairSubsequently Ms*** experienced a "hard shift at mph" and had this checked at *** *** *** *** in Amherst. According to the *** invoice Ms*** provided, a rebuilt transmission was installed in her vehicle on 08/14/2015. A number of transmissions will fit Ms***'s vehicle and work just fine, but depending on fitment, require different axle shafts equipped with different sized journals. Northtown has not been provided with identification or production identifiers for the specific transmission *** installed or why it was installed. Nor have we seen any document demonstrating a causal relationship between the axles and the harsh shift. Additionally, in that the complaint is a "hard shift" we have requested to be provided with a cause of failure for this complaint and have as of yet not been provided with same. Ms*** states in her complaint that the axles in her vehicle "did not fit" in the replacement transmission provide by ***. As we are unaware of the exact production identification of the replacement transmission, we cannot comment on why that may be but we acknowledge that the replacement transmission may require a different axle. We have requested (see attached) information from Ms*** regarding the details of the replacement transmission installed in her vehicle and to date have not received anything. Northtown has also requested that Ms*** make the vehicle available for us to inspect and she has refused. We have gone to great lengths to confirm that the axles we installed in Ms***'s vehicle were exactly correct for the transmission she had at the time we serviced her Spectra. To that end we have obtained written confirmation from the provider of the axles certifying that they are exactly correct for the application. We do not however have any information on the replacement transmission and by Ms***'s own admission, the axles that did fit in her original transmission, did not fit in the replacement. Given that Ms*** steadfastly refuses to provide us with any information with which we might assist her, we are not in a position to move forward on the axle concerns. As to the rear brakes: We inspected the brakes on July 15, and found the rear pads worn to a thickness of 6-mm. This does not require replacement and we therefor did not recommend it. We have recordings of Ms*** approving the 07/15/repairs, being offered the option of new or aftermarket parts and her authorization for aftermarket axles based on a cost consideration. Again, if Ms*** chooses to provide the information requested we will immediately convey that to the axle provider and move forward to assist her as possible. Yours Truly, William LH*** Northtown Automotive Companies

As stated prior,Ms***'s vehicle has damage from rock or stone impact to the hood, windshield and roof line. Northtown has no knowledge of exactly when this occurred, but likely it happened in the course of her driving the vehicle or perhaps is the result of flying debris during a storm. In either case, the repairs performed by Northtown were to the interior cabin of the vehicle and in this particular case, the vehicle was not road tested. We have advised Ms*** that this is a matter for her insurance company. Northtown declines to participate in these repairsThank-youWilliam ***

Northtown received the part for customer and it was boxed wrong, i.ethe box was labeled incorrectly meaning that a left hand part was in a box with a right hand part number or vice-versaWhereas we apologized for the error by Lexus Motor Company, we expect, as the customer states, to receive the correct part today and complete the replacement of the headlamp as promised. William *** Director, Fixed Operations

I have reviewed the response made by the business in reference to complaint ID 11303909, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Northtown states that they resealed my engine rather than repairing my engine I have a major concern with this, because is my engine actually safe for me to be driving my family around right now? Also Northtown stated that they did this resealant as a one-time Goodwill gesture to me. They did not do this as a Goodwill gesture they did this because I found the damages to my engine within 24 hours of delivery. They had to do the repairs under the New York State Lemon Law. Furthermore I was never offered to purchase an extended warranty I asked them to give me a complimentary extended warranty for my troubles and they refused. Now on Thursday April 7th at 1 p.m. another salesman from Northtown just called me to attempt to sell me this same vehicle again. Clearly Northtown does not care about customer satisfaction nor do they keep all of their departments up-to-date. I am extremely upset that I did business with Northtown and do expect some sort of complementary reimbursement on their part. Regards,  [redacted]

We have reached out to the customer by telephone and left messages. We will resolve this matter and update the file as soon as contact it made.

Ms. [redacted] is correct, to the best of our knowledge.  Ms. [redacted]'s vehicle has damage from rock or stone impact to the hood, windshield and roof line.  Northtown has no knowledge of exactly when this occurred, but likely it happened in the normal course of her driving the vehicle or...

perhaps is the result of flying debris during a storm.   In either case, the repairs performed by Northtown were to the interior cabin of the vehicle and in this particular case, the vehicle was not road tested. We have advised Ms. [redacted] that this is a matter for her insurance company and Northtown has no involvement in it.   Please let us know if further information is required.  In the absence of that we will consider this matter closed.  Thank-you   William [redacted]  Director, Fixed Operations  Northtown Automotive Companies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted]'s vehicle experienced a coolant leak at the intake manifold.  There was not and is not any evidence of a cracked engine block or any damage to the engine proper.  The intake was resealed at no cost to Ms. [redacted] as a one-time goodwill gesture and the vehicle was...

returned to her.  This is an 8 year old vehicle purchased with 75,000 miles on it.  Northtown offered Ms. [redacted] the opportunity to purchase an extended warranty on the vehicle, to protect against future concerns and she has declined.   Additionally, Northtown has extended the base used vehicle lemon law to 5,000 miles and 90 days in an effort to meet her concerns. We have acted in good faith with Ms. [redacted] and see no further action necessary on out part.  Bill H[redacted] Director, Fixed Operations  Northtown Automotive Companies

Northtown has reached out to the consumer by phone on 3 occasions and as of 07/20/2017 we have had no response. Northtown is prepared to assist the customer when communication can be established.Until then we consider this matter closed..

Dear Sir/Madam,  I have attached Ms. [redacted]'s repair invoice from 04/01/2016, number [redacted].  As the invoice states, we replaced the intake manifold gasket, coolant and flushed the cooling system.  There is not and was not any evidence of a "cracked block" as claimed.  The invoice also states that the "Lemon Law" coverage is extended to 3 months or 5,000 miles from the delivery date.  Northtown declines to provide compensation in this matter and we have no further offers for Ms. [redacted].  Thank-you  William H[redacted]  Northtown Automotive Companies.