J D Byrider of Belleville

Customer came in and sat down with the manager on 2/14/and got up and walked out of the meetingThey have tried numerous times to have him come back in for a meeting but he refusesAs for getting stuff out of the vehicle the customer must be present to recover their belongingsIf he is wanting to try and get back in the car then he needs to come into the store and sit down with the manager to see if that is possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Yes we have a signed mutual release and the balance will at some point show $o, I reached out the the customer's fininace company and account manager and they will confrim update on the credit reportThis can take a few weeks, as the reports and not updated very quickWe have no controll over the creit reporting.We will also reach out to the customer and see if we can helpContact has been tough with the customer

We have tried to set a service appointment with the customer but he is refusingWe will need to get the car into our shop so that we can find out what is wrong with itWe will be happy to assist the customer

Initial Business Response /* (1000, 5, 2015/07/28) */
At the time *** purchased the car from JD Byrider the title was clean and had not been totaledShe financed her loan with CNACThe also gave her additional money for a New MotorJD Byrider replaced the motor at a discounted price as it was
no longer under WarrantyThe alternator was not part of the repairs at that timeHer Loan balance is $and she also owes the finance company for the repairsMs*** has driven the car over 40,miles and owned the car for over yearsWe will contact the customer and try to trade her out if possible, however we are not sure we can get her approved as with the issues she has had with CNACIf her car was damage by a repo company she should take that up with themThanks

Initial Business Response /* (1000, 10, 2015/11/11) */
As of 10/23/Her account as been paid off in fullCustomer doesn't own anythingSorry for any misunderstandWe will try to contact customerthanks

Sorry for the delay in response, however there is a lot of incorrect information in this complaintCustomer name on contract assuming we have correct account has last name *** not ***This complaint is on JD Byrider and her complaint should be with her finance company CNACWe contacted her
account manager and forwarded informationThe last contact with the customer was on 10/5/They stated that the biweekly payment was agreed upon by the customer, however would be open to having the customer come into the Belleville location and workout a better pay planCNAC will reach out to the customer soon

I received complaint dated 3/8/2016 on 5/2/2016. Sorry for the delay. After reviewing the complaint and discussing Mrs. [redacted] issues we could  not find any record of her ever bring car into our service center for repairs. We did find she had made 2 appointments and never showed. JD Byrider did...

spend over $1990 in recon before selling the car, however we have had no chance to repair any of the issues under this complaint. The customer has a 24/24000 mile limited warranty and also receives part at our cost and a very low $42/her labor rate for any items not covered by warranty. As for the repossession part of this complaint she would need to contact her Finance company. It looks like they have tried several times in the last month to contact the customer. If she calls them they will can let her know why the account is being reported and correct any mistakes. Thanks JD BYrider Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As of 8/17/17 the customers car has been repaired and picked up from our dealership.

Customer came in and sat down with the manager on 2/14/17 and got up and walked out of the meeting. They have tried numerous times to have him come back in for a meeting but he refuses. As for getting stuff out of the vehicle the customer must be present to recover their belongings. If he is wanting...

to try and get back in the car then he needs to come into the store and sit down with the manager to see if that is possible.

Initial Business Response /* (1000, 17, 2015/11/04) */
This is response to a complaint from [redacted]. We have repaired this car in our shop several times under warranty and Good Will. Our Dealership has spent $3653 warranty, $291 Good Will, and the customer has only paid $225 total in almost...

2 years of ownership. The car now has new issues and is not covered by warranty. She has been quoted a very low labor rate and parts at our cost. We have done everything to help the customer at this time. We will continue to talk with the customer to resolve any new issues.

Yes we have a signed mutual release and the balance will at some point show $o, I reached out the the customer's fininace company and account manager and they will confrim update on the credit report. This can take a few weeks, as the reports and not updated very quick. We have no controll over...

the creit reporting.We will also reach out to the customer and see if we can help. Contact has been tough with the customer

[redacted] purchased a 2005 Equinox on 4/10/2015. We replaced the drivers side wheel hub on 6/2/15 at no cost to the customer and passenger side on 7/15/15. We again replaced both front hubs on 11/4/15. Several months later customer came back in with same issues. On 7/13/16 contacted vendor...

which suggested a different torque spec. We have now scheduled customer with General Motors Dealership to complete diagnostics and handle concerns of customer at no charge again. We understand that the customer a had duplicate issues and that why we have contacted a 3rd party. Customer has an appointment at this time. We will remain in contact.

Initial Business Response /* (1000, 5, 2015/11/27) */
We have sent Mrs. [redacted] the paperwork as of 11/29/15. We released her of any additional cost or payments. As of this time we are closing this account. This has already been handled with customer.