Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have been contacted by [redacted] from *** She has been very helpful and has taken steps to resolve this issue.Please close this case.Thank you for your assistance in investigating this issue as well Sincerely, [redacted] ***
Good morning, I did some research on this order and it seems we only had two pairs of glasses in inventory here at our warehouse The demand for the other two goes through our system automatically and the request goes to the vendorThe vendor has a minimum quantity of glasses or a case Because the original order was sent to the customer, the case was then sent there as well Our purchasing team should have caught this error prior to the order shipping When the order shipped from the vendor our system automatically billed the customers credit card.Unfortunately the customer had to call us and let us know of the issue Our process is to put in a return and once the product is received back we process the credit back on the credit card This is a rare situation and it required us trying to figure out where the error occurred We are very sorry for the error and I have put in the credit and billed it today Customer should see their credit back on their card either later today or Monday at the latest.Attached is the credit memo I processed and I would imagine he will send the product back soon.Thank you and please let the customer know we are very sorry for the error, this is not a situation for us.Thank you,*** [redacted] Inbound Sales ManagerSeton Identification Products [redacted] Office [redacted] , ext ***Internal ext [redacted] Mobile [redacted]
Good afternoon,We escalated this complaint to our marketing team and this is what we found:I found Seton Account [redacted] with that address and contact of [redacted] She was listed as "Suppress"We do still mail SuppressesI changed her to a Never Mail and put Never for everything (Faxes, Emails, Phone).I also put Never Mail on Account level.And, I've sent our [redacted] manager her email address to be sure we immediately stop emailing herUnfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and AugustI've added the following address to our Seton Suppression file[redacted] ***If she has any other address or PO Box we should add them to the Seton Suppression list.Please let me know if there are any other addresses or emails that we can addressI hope she accepts our sincere apology and can trust after August she will no longer receive catalogsThank you, [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have been contacted by [redacted] from *** She has been very helpful and has taken steps to resolve this issue.Please close this case.Thank you for your assistance in investigating this issue as well Sincerely, [redacted] ***
Good morning, I did some research on this order and it seems we only had two pairs of glasses in inventory here at our warehouse The demand for the other two goes through our system automatically and the request goes to the vendorThe vendor has a minimum quantity of glasses or a case Because the original order was sent to the customer, the case was then sent there as well Our purchasing team should have caught this error prior to the order shipping When the order shipped from the vendor our system automatically billed the customers credit card.Unfortunately the customer had to call us and let us know of the issue Our process is to put in a return and once the product is received back we process the credit back on the credit card This is a rare situation and it required us trying to figure out where the error occurred We are very sorry for the error and I have put in the credit and billed it today Customer should see their credit back on their card either later today or Monday at the latest.Attached is the credit memo I processed and I would imagine he will send the product back soon.Thank you and please let the customer know we are very sorry for the error, this is not a situation for us.Thank you,*** [redacted] Inbound Sales ManagerSeton Identification Products [redacted] Office [redacted] , ext ***Internal ext [redacted] Mobile [redacted]
Good afternoon,We escalated this complaint to our marketing team and this is what we found:I found Seton Account [redacted] with that address and contact of [redacted] She was listed as "Suppress"We do still mail SuppressesI changed her to a Never Mail and put Never for everything (Faxes, Emails, Phone).I also put Never Mail on Account level.And, I've sent our [redacted] manager her email address to be sure we immediately stop emailing herUnfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and AugustI've added the following address to our Seton Suppression file[redacted] ***If she has any other address or PO Box we should add them to the Seton Suppression list.Please let me know if there are any other addresses or emails that we can addressI hope she accepts our sincere apology and can trust after August she will no longer receive catalogsThank you, [redacted] [redacted] [redacted]