Good morningI personally spoke with [redacted] yesterday (June 25, 2015) regarding his concerns We have a very nice conversation and have agreed to credit him $for his landscaping [redacted] ***'s issue was not with the work performed but with the back filling once completed [redacted] was very complimentary of the team that performed the job, which is always nice to hear The job commenced in February and the ground was very cold with lots of snow We did the best we could backfilling after the job completed and actually returned on April 7th (almost a month after completion) with (2) two technicians They spent hours (hours total) leveling out the area and placing straw and seed A few weeks later [redacted] called in requesting additional work on the yard Since we are not professional landscapers we contacted a landscaping company to perform the work In essence, we were attempting to subcontract this out at our expense Unfortunately, the landscaping company scheduled on separate occasions Last Saturday, June 20th was the 3rd appointment in which he did not post [redacted] frustrated wrote complaint to Revdex.com and then called our office to report the missed appointment We attempted to reschedule but [redacted] had already taken care the off the issue and requested $1,credit As of yesterday, June 25, we mutually agreed that a $would be issued to [redacted] *** We are processing the credit today, June 26, and [redacted] should receive early next weekThank you for allowing us to properly respond and glad we were able to resolve amicably Should there be anything else regarding this matter please do not hesitate to let me knowRegards, Jim Vito [redacted]
Good morningI personally spoke with [redacted] yesterday (June 25, 2015) regarding his concerns We have a very nice conversation and have agreed to credit him $for his landscaping [redacted] ***'s issue was not with the work performed but with the back filling once completed [redacted] was very complimentary of the team that performed the job, which is always nice to hear The job commenced in February and the ground was very cold with lots of snow We did the best we could backfilling after the job completed and actually returned on April 7th (almost a month after completion) with (2) two technicians They spent hours (hours total) leveling out the area and placing straw and seed A few weeks later [redacted] called in requesting additional work on the yard Since we are not professional landscapers we contacted a landscaping company to perform the work In essence, we were attempting to subcontract this out at our expense Unfortunately, the landscaping company scheduled on separate occasions Last Saturday, June 20th was the 3rd appointment in which he did not post [redacted] frustrated wrote complaint to Revdex.com and then called our office to report the missed appointment We attempted to reschedule but [redacted] had already taken care the off the issue and requested $1,credit As of yesterday, June 25, we mutually agreed that a $would be issued to [redacted] *** We are processing the credit today, June 26, and [redacted] should receive early next weekThank you for allowing us to properly respond and glad we were able to resolve amicably Should there be anything else regarding this matter please do not hesitate to let me knowRegards, Jim Vito [redacted]