Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Sun, Mar 12, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com My car payment went from $per month to $per month after purchasing the Gap Insurance more like $moreEven $dollars is too much for monthsUnless once the($700) Gap Insurance is paid off my car note decreases? Regards, [redacted]
Pre-Purchase: Ever since I graduated High School I wanted a Jeep, but I know the price tag that comes along with the Jeep I want! For years I owned Mitsubishi after Mitsubishi, and I liked them A friend of mine recently purchased an affordable Jeep and it gave me the "itch" I am forever seeing cars driving around with the "JOHNSGREATCARS.COM" logo on them, and have wanted to check it out just out of curiosity, so I finally did AND THERE IT WAS! My Jeep Grand Cherokee, and she is beautiful and I love her (even though we hadn't met yet!) I sent in a request and Jim contacted me via e-mail with some detailed information and links to complete an application He not once called me repeatedly, nor did he hound me He sent me a nice little, "head's up, here is this and this and this and let me know if you can come in" No pressure, no nagging phone calls, nothing Even the tone, in what was probably a standard e-mail was nonchalant and laid backFriendly!!!!!: NEVER would I have imagined that I would walk out of that office the following day with my Jeep! BUT I DID! Dan (finance) called me minutes after they opened Saturday morning (thanks for that wacall!) He asked me a few questions; where I needed my payment to be; if I would consider other vehicles or if my heart was set on this one; if I had money down (I didn't) Dan said he hoped to see me later, there was not, "what time can you be here?", "Will you be coming in?", "How about right now?", "Our hours areplease be here by", Just a simple, "We hope to see you soon." I walked around the lot just to be curious, Jim came out and met with me, shook my hand, and brought out the key to the wrong Jeep (which made me laugh) for my test drive I FELL IN LOVE!!!!! (AGAIN!) After the Drive: Jim provided us with the carfax report and reviewed that , as well as the warranty they offer STANDARD ON ALL CARS THEY SELL! We were offered coffee and PEANUT [redacted] from his personal stash! (He knew the way to my heart!) The entire process was painless, not even a pinch of pain The guys were all great! Jim sat with us and chit chatted, just general conversation while we waited for approvals You can talk to him about ANYTHING! BUT be sure to remind him that his wife plays golf better than he does! :) Finishing Up: During the wait for one last lending company reply we were offered lunch on them at a place across the street, which we politely declined and ate more *** Joe delivered the car too us and went over all paperwork, he was easy going, organized and friendly And we were off! I am now a proud owner of a Jeep Grand Cherokee (Sorry, it just has such a nice ring to it!) The guys were all great and I can FINALLY vouch and feel a sense of pride when I see that JOHNSGREATCARS.COM logo driving around
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not dispute that they took care of the problemsHowever for having this [redacted] , for such little timeNever should it have had CONTINUAL problemsThe issues may not have been relatedBut have been troublesomeThe water and fuel lump replaced were covered by warranty BUTI had to pay dollars out of pocket as I am ok withAnd understand As for John offering my money back, this is a mere jokeHe did offer to give me dollars down backThen proceeded to tell me that I then let the bank REPOThe [redacted] wich affects my credit ratingIf this is professionial then I fail to see itA car dealer who says [redacted] did buy a year old car with over thousand miles on it , and hides behind that statement is not standing behind the nameJohns Great CarsI understand as a customer I WILL IN FACT have issues with a carUnderstand thatRegaurdless of age of vehicle, I did in fact go through Johns GREAT CarsThe name is very misleadingI assure youThe [redacted] I am buying from Johns Great Cars is far from greatIn fact its not greatIt still has issues apart of those addressedHow is my [redacted] a great car from johns great cars when John refuses to stand by his less then great carIm not looking for PerfectRelialable yesJohn has replied and his reply is misleadingRadio1st dayNo heat 2nd da Check engine light3rd dayThey fixed these gave me a loaner for thisWich waa lump fixnext had codes go off for check engine a week laterCar was overheating as wellThey took across the street to [redacted] They told [redacted] to put in new thermostat, however [redacted] said this was not the issue and did not replace itAnd thats fine if thats not the issueAt that time [redacted] told me that Johns Great cars sold me a car with the wrong sized battery in it And replaced the battery I did not have a loanerEvery other week for months I had a check engine light go offJohns great cars got upset withh my calling inIt then spits off a trans codeJohns took the car to [redacted] in Bernville, and another shop up thereI was without car for to days, I did not have a loaner at this time eitherI did have my water lump and fuel pump replaced at the same timeMy car still continues to overheat periodically, wich was known by JohnsIn Johns response he even admitts that this [redacted] has given me my share of problemsWell then stand by your carStand by the name on your buisnessIts Johns GREAT cars....I did not in fact buy the car off [redacted] I did not buy the car off a private sellerI bought a [redacted] off Johns Great Cars Not Johns second had jollopiesI ask you to stand behind your name I am sorry, but this is something inportant to meI feel wrongedMaybe not the intent of Johns Great Cars However please stand behind the name As I saidI understand I will encounter problems with any carFor me to have AS many problems in as little time, its not fair to meAnd if Johns Great Cars can see this and say it is a with thousand milesThat is trueIt isFact is the [redacted] was purschased at Johns Great CarsA REPUTABLE dealer All I am looking for is trade me put me into another vechile, or refund me, by refund meI mean refund my money, you said you offered me a refundHowever if you do thatI would not have to have car REPO and settle with the bankThis is insane for any buisness to try to do to a customerAs far as Johns offering a refund is not entirely trueI just want to resolve this Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Sun, Mar 12, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com My car payment went from $per month to $per month after purchasing the Gap Insurance more like $moreEven $dollars is too much for monthsUnless once the($700) Gap Insurance is paid off my car note decreases? Regards, [redacted]
Pre-Purchase: Ever since I graduated High School I wanted a Jeep, but I know the price tag that comes along with the Jeep I want! For years I owned Mitsubishi after Mitsubishi, and I liked them A friend of mine recently purchased an affordable Jeep and it gave me the "itch" I am forever seeing cars driving around with the "JOHNSGREATCARS.COM" logo on them, and have wanted to check it out just out of curiosity, so I finally did AND THERE IT WAS! My Jeep Grand Cherokee, and she is beautiful and I love her (even though we hadn't met yet!) I sent in a request and Jim contacted me via e-mail with some detailed information and links to complete an application He not once called me repeatedly, nor did he hound me He sent me a nice little, "head's up, here is this and this and this and let me know if you can come in" No pressure, no nagging phone calls, nothing Even the tone, in what was probably a standard e-mail was nonchalant and laid backFriendly!!!!!: NEVER would I have imagined that I would walk out of that office the following day with my Jeep! BUT I DID! Dan (finance) called me minutes after they opened Saturday morning (thanks for that wacall!) He asked me a few questions; where I needed my payment to be; if I would consider other vehicles or if my heart was set on this one; if I had money down (I didn't) Dan said he hoped to see me later, there was not, "what time can you be here?", "Will you be coming in?", "How about right now?", "Our hours areplease be here by", Just a simple, "We hope to see you soon." I walked around the lot just to be curious, Jim came out and met with me, shook my hand, and brought out the key to the wrong Jeep (which made me laugh) for my test drive I FELL IN LOVE!!!!! (AGAIN!) After the Drive: Jim provided us with the carfax report and reviewed that , as well as the warranty they offer STANDARD ON ALL CARS THEY SELL! We were offered coffee and PEANUT [redacted] from his personal stash! (He knew the way to my heart!) The entire process was painless, not even a pinch of pain The guys were all great! Jim sat with us and chit chatted, just general conversation while we waited for approvals You can talk to him about ANYTHING! BUT be sure to remind him that his wife plays golf better than he does! :) Finishing Up: During the wait for one last lending company reply we were offered lunch on them at a place across the street, which we politely declined and ate more *** Joe delivered the car too us and went over all paperwork, he was easy going, organized and friendly And we were off! I am now a proud owner of a Jeep Grand Cherokee (Sorry, it just has such a nice ring to it!) The guys were all great and I can FINALLY vouch and feel a sense of pride when I see that JOHNSGREATCARS.COM logo driving around
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not dispute that they took care of the problemsHowever for having this [redacted] , for such little timeNever should it have had CONTINUAL problemsThe issues may not have been relatedBut have been troublesomeThe water and fuel lump replaced were covered by warranty BUTI had to pay dollars out of pocket as I am ok withAnd understand As for John offering my money back, this is a mere jokeHe did offer to give me dollars down backThen proceeded to tell me that I then let the bank REPOThe [redacted] wich affects my credit ratingIf this is professionial then I fail to see itA car dealer who says [redacted] did buy a year old car with over thousand miles on it , and hides behind that statement is not standing behind the nameJohns Great CarsI understand as a customer I WILL IN FACT have issues with a carUnderstand thatRegaurdless of age of vehicle, I did in fact go through Johns GREAT CarsThe name is very misleadingI assure youThe [redacted] I am buying from Johns Great Cars is far from greatIn fact its not greatIt still has issues apart of those addressedHow is my [redacted] a great car from johns great cars when John refuses to stand by his less then great carIm not looking for PerfectRelialable yesJohn has replied and his reply is misleadingRadio1st dayNo heat 2nd da Check engine light3rd dayThey fixed these gave me a loaner for thisWich waa lump fixnext had codes go off for check engine a week laterCar was overheating as wellThey took across the street to [redacted] They told [redacted] to put in new thermostat, however [redacted] said this was not the issue and did not replace itAnd thats fine if thats not the issueAt that time [redacted] told me that Johns Great cars sold me a car with the wrong sized battery in it And replaced the battery I did not have a loanerEvery other week for months I had a check engine light go offJohns great cars got upset withh my calling inIt then spits off a trans codeJohns took the car to [redacted] in Bernville, and another shop up thereI was without car for to days, I did not have a loaner at this time eitherI did have my water lump and fuel pump replaced at the same timeMy car still continues to overheat periodically, wich was known by JohnsIn Johns response he even admitts that this [redacted] has given me my share of problemsWell then stand by your carStand by the name on your buisnessIts Johns GREAT cars....I did not in fact buy the car off [redacted] I did not buy the car off a private sellerI bought a [redacted] off Johns Great Cars Not Johns second had jollopiesI ask you to stand behind your name I am sorry, but this is something inportant to meI feel wrongedMaybe not the intent of Johns Great Cars However please stand behind the name As I saidI understand I will encounter problems with any carFor me to have AS many problems in as little time, its not fair to meAnd if Johns Great Cars can see this and say it is a with thousand milesThat is trueIt isFact is the [redacted] was purschased at Johns Great CarsA REPUTABLE dealer All I am looking for is trade me put me into another vechile, or refund me, by refund meI mean refund my money, you said you offered me a refundHowever if you do thatI would not have to have car REPO and settle with the bankThis is insane for any buisness to try to do to a customerAs far as Johns offering a refund is not entirely trueI just want to resolve this Regards, [redacted]