Revdex.com: I reject their response to reformat my hard drive and reinstall from a back upThere anti Virus software let viruses on mycomputerI uninstalled Kaspersky from my computer and tried a trial version for free and the FREE ANTI VIRUS FOUNDViruses and deleted themThis ANTI VIRUS WAS FREEI did not intend to pay more money from Tech Support to helpme remove Viruses that should not of allowed in the first place$to be exact when the Free day Trial removed themwhen I installed the Virus SoftwareI reject their offer to pay more money for tech supportAll I want is a full refund on allmy computers from Kaspersky which clearly is not a good ANTI VIRUSI HAVE INSTALLED KASPERSKY ANTI VIRUSON COMPUTERSI WILL INSTALL THE TRIAL VERSION WHICH REMOVED VIRUSES ON MY MAIN COMPUTER.THANK YOU IN ADVANCE Revdex.com Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . [I received an email... from the business subsequent to my BBB complaint stating that no refund would be processed since they verified that my computer is virus free after work performed. That is a flat out lie. The computer is not virus free. Their attempts to resolve my issue were not successful and as I stated on my original complaint, they themselves admitted to not being fully knowledgeable on [redacted] computers since the majority of the calls they receive are for PC/Windows systems. Yet, they want to pull wool over the BBBs eyes saying a supervisor will review and contact the customer and resolve the issue. Summarizing it goes like this. Mr. [redacted] , sure we can fix your computer virus issue, just purchase our premium support along with our anti-virus. After they failed. Sorry Mr. [redacted] , we attempted it but [redacted] is not something with deal with a lot so good luck. Just look at this company's review on your own website BBB. Please don't let them get away with this while boasting their A+ accreditation like they are.] Regards, [redacted]
Customers account was credited today with the refund Credit $ Completed 9/20/We are extremely sorry for the frustration this has caused you, and we apologize
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please help Forget your *&*%^$ [redacted] system I don't understand I am trying to get ahold of Kaspersky but they want me to use internet system and I don't know the sign on they want since it is old.I have been using [redacted] as a sign up and they want something from safe-mail Anything I tried doesn't work.They think the problem is large print It is not really that It is them saying my software expires but my license is through It is for my wanting to update my old computer It is for strange messages I am getting on safe-mail from them.***Tell them by law they have to make reasonable accommodations Tell them I will pay them up to $but it has to bea check and not on line.I called your Revdex.com "customer service" and left a message but with my disability they may not understand it[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Customer had not emailed back the refund confirmation he was sent, so we accepted the refund terms for him and he will receive the refund credit in 5-days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Here is what I received from Kaspersky They are telling you they will refund me but then they email me this:Kaspersky Lab SupportAug 25tomeHello ***,Thank you for your response.Hello ***I appreciate the information you providedI checked your Activation code and it was purchased from [redacted] ***.Since you purchased through a local vendor or other website, unfortunately due to different legislations and consumer protection laws Kaspersky Support is unable to process a refund for youWe urge you to contact your local dealer to verify their policies to exchange the product or request a refundWe apologize for any inconvenience this may cause.Please be advised that I will be closing this case to avoid follEmails from our end.Thank you for contacting Kaspersky Lab Technical SupportHave a great day!If you have any further questions or concerns, please update us by replying to this email or through the My Kaspersky account websiteIf you do not reply we will automatically close your request in day(s).Best regards, [redacted] I | Technical Support | Kaspersky Lab Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My case is not resolvedPlease do not close itI have the email from you folks telling me you would keep this case open until I received the refund I was promised by this companyI have not received the refund from this company in fact I have forwarded emails sent from them and they are trying to close my case tooIf you are closing that please contact me to open another case against Kaspersky for the same issue Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I reject their response to reformat my hard drive and reinstall from a back upThere anti Virus software let viruses on mycomputerI uninstalled Kaspersky from my computer and tried a trial version for free and the FREE ANTI VIRUS FOUNDViruses and deleted themThis ANTI VIRUS WAS FREEI did not intend to pay more money from Tech Support to helpme remove Viruses that should not of allowed in the first place$to be exact when the Free day Trial removed themwhen I installed the Virus SoftwareI reject their offer to pay more money for tech supportAll I want is a full refund on allmy computers from Kaspersky which clearly is not a good ANTI VIRUSI HAVE INSTALLED KASPERSKY ANTI VIRUSON COMPUTERSI WILL INSTALL THE TRIAL VERSION WHICH REMOVED VIRUSES ON MY MAIN COMPUTER.THANK YOU IN ADVANCE Revdex.com Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . [I received an email... from the business subsequent to my BBB complaint stating that no refund would be processed since they verified that my computer is virus free after work performed. That is a flat out lie. The computer is not virus free. Their attempts to resolve my issue were not successful and as I stated on my original complaint, they themselves admitted to not being fully knowledgeable on [redacted] computers since the majority of the calls they receive are for PC/Windows systems. Yet, they want to pull wool over the BBBs eyes saying a supervisor will review and contact the customer and resolve the issue. Summarizing it goes like this. Mr. [redacted] , sure we can fix your computer virus issue, just purchase our premium support along with our anti-virus. After they failed. Sorry Mr. [redacted] , we attempted it but [redacted] is not something with deal with a lot so good luck. Just look at this company's review on your own website BBB. Please don't let them get away with this while boasting their A+ accreditation like they are.] Regards, [redacted]
Customers account was credited today with the refund Credit $ Completed 9/20/We are extremely sorry for the frustration this has caused you, and we apologize
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We will have a supervisor reach out to issue the refund
We will have a supervisor issue the refund and contact the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please help Forget your *&*%^$ [redacted] system I don't understand I am trying to get ahold of Kaspersky but they want me to use internet system and I don't know the sign on they want since it is old.I have been using [redacted] as a sign up and they want something from safe-mail Anything I tried doesn't work.They think the problem is large print It is not really that It is them saying my software expires but my license is through It is for my wanting to update my old computer It is for strange messages I am getting on safe-mail from them.***Tell them by law they have to make reasonable accommodations Tell them I will pay them up to $but it has to bea check and not on line.I called your Revdex.com "customer service" and left a message but with my disability they may not understand it[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Customer had not emailed back the refund confirmation he was sent, so we accepted the refund terms for him and he will receive the refund credit in 5-days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Here is what I received from Kaspersky They are telling you they will refund me but then they email me this:Kaspersky Lab SupportAug 25tomeHello ***,Thank you for your response.Hello ***I appreciate the information you providedI checked your Activation code and it was purchased from [redacted] ***.Since you purchased through a local vendor or other website, unfortunately due to different legislations and consumer protection laws Kaspersky Support is unable to process a refund for youWe urge you to contact your local dealer to verify their policies to exchange the product or request a refundWe apologize for any inconvenience this may cause.Please be advised that I will be closing this case to avoid follEmails from our end.Thank you for contacting Kaspersky Lab Technical SupportHave a great day!If you have any further questions or concerns, please update us by replying to this email or through the My Kaspersky account websiteIf you do not reply we will automatically close your request in day(s).Best regards, [redacted] I | Technical Support | Kaspersky Lab Regards, [redacted]
Customers order was cancelled and refund was processed on 12/5/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My case is not resolvedPlease do not close itI have the email from you folks telling me you would keep this case open until I received the refund I was promised by this companyI have not received the refund from this company in fact I have forwarded emails sent from them and they are trying to close my case tooIf you are closing that please contact me to open another case against Kaspersky for the same issue Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***