Kate Spade & Company

Review: I placed an order for one bag and one wallet on katespade.com on Nov ** 2013 via my credit card. It is an annual sale. Order number [redacted]. It was delivered on 12/**. The Tracking package logged in Kate Spade's website and email for this order is [redacted] The bag and the wallet have this same tracking number, so they should in same package.

As you can see from the UPS website, the package only has 1.3lb. It is too tight fora package with bag and wallet. So I asked the forwarding company worker checked this package. Just as my assumption, the bag is not in this package. And he took a picture for me. So I asked Katespade reship the bag. Their customer service told me it will be reshipped during the live chart. But after around 7 hours, I got a mail from Kate Spade that because the bag is out of stock. They cannot reship it. So I asked them refund the bag money. They say OK via email. But after one day, there was an email from them, said that they cannot refund my bag money $139, as my package was delivered to a forwarding company.

I am not satisfied with this result. I was charged for the good I didn't receive. They used this excuse that it is shipped to a forwarding company. I didn't see the announcement that Kate Spade will not responsible for the package if it is delivered to 3rd party company. And there is no warming when I placed this order.

Furthermore, it is obvious that Kate spade missing my bag. The UPS package shipped from them is only 1.3lb. It is not right for one bag and one wallet. I searched the same bag(SOUTHPORT AVENUE [redacted]) on [redacted], the weight of it should be around 2 lb. The truth is they missed my bag. I didn't lie for it.

The mistake is made by KateSpade, but they refused to correct it. And during the commutation process, none of their commitment is done. Now I have a bill $139 for the bag I never got. And I wasted many time to live chart and mail them.

I want they correct it. Get my money back.Desired Settlement: Refund the money for this bag $139 to my credit card.

Consumer

Response:

At this time, I have not been contacted by Kate Spade New York regarding complaint ID [redacted].

I sent a mail to them on 12/** directly,but they just ask me to keep waiting. 16 days past, no respond.

Sincerely,

Review: I placed an order on KateSpade.com, received an email confirmation that my order was received, hours later a charge on my credit card appeared for that amount, only to receive an email the next day saying that my order was Cancelled and to call their customer service department. I called their customer service department. They were not able to tell me why my order was cancelled; confirmed the items I was ordering was still available, confirmed my credit card information, mailing address & billing address. Received another email with a different order # that this order was received, and hours later a charge on my credit card appeared for that amount, only to receive another email the next day saying that my order was Cancelled and to call their customer service department, as my order was cancelled due "to mismatched information". Got another email from Customer service telling me that my mailing address does not fit the requirements for their orders, and they sent me a link with their shipping information...*noting that they don't mail to the UK. Ummm? OK. My mailing address is in Oregon, United States...and NOT a PO BOX. So, AGAIN... confirmed with KateSpade.com customer service that my shipping actually DOES fit in the parameters for their shipping requirements...only to be told that I need call Customer Service AGAIN… to Place Yet ANOTHER order. **Please note that I now have TWO $265 charges on my credit, ALREADY, for 2 orders that this company has CANCELLED for no apparent or VALID reason...and they want me to place ANOTHER order?! So, I asked their customer service why I have these 2 Charges on my credit card if my order was cancelled. *They didn't know but told me that if they are still there in 5 -7 days... to call back to Customer Service Dept (AGAIN) for resolution. This is ridiculous! How can they charge me twice for orders that according to them... "never went thru"?Desired Settlement: Retail Businesses should NOT be able to charge our credit cards unless they are actually charging us for a product or service. Obviously, these orders, for some reason or another, were not going thru on their end...so they shouldn't be able to charge my credit card...and then have me wait 5-7 days "to see if the charges drop off" And NOT once did they offer to compensate me for my troubles... or even look into why the orders were actually getting cancelled. Their only solution was for me to place another order and to call their customer service hotline number... Obviously, NEITHER of these solutions worked... but that was the same response I kept getting from them. Very Disappointed in their lack of Ethical Business practices and their customer service team's knowledge and ability to assist what should be an easy problem to resolve.

Consumer

Response:

The Business Address of Kate Spade New York,

[redacted]

Review: I bought a Jack Spade bag less than a year ago. It's supposed to have a one year warranty (and that's even on their website). The zipper broke. I called in to see about having it fixed or replaced and customer service said he would only help me if I ordered it from a Jack Spade store. (The bags are sold in malls like [redacted] and [redacted].) Despite the statement of a one year warranty he would only tell me where I could pay to have it fixed. It's about a $395 bag so this is a big deal to me.Desired Settlement: Either (1) refund my money or (2) replace the bag or (3) fix it.

Consumer

Response:

I have written and called, even contacted on their [redacted] page. No one has contacted me to take care of this.

Review: Returned purse and they were to issue credit via email to me and still haven't

Last person assisting me in customer service is no longer there and now I cannot get anyone to resolve thisDesired Settlement: I would like the store credit issued to me

Business

Response:

Dear [redacted],I will happy to

assist and resolve this matter, but it is required that we locate your order

and determine where your handbag was shipped to. As soon as I am able to

confirm this information I will be happy to provide a credit. We have checked

our store and online records and we have not located this purchase or proof of

return. We have thoroughly researched our records and are unable to

confirm your claim. We keep records or all claims in our department and

have not located a claim for you. Without this information we are unable

to provide a refund. In order to assist

we will need the following information. Please advise specifically where

your handbag was purchased. If this item was purchased with a credit or debit

card, please provide a copy of yourreceipt or card statement showing the relevant

transaction. Please additionally provide the address of where your shipped your return,

along with the tracking information so we can confirm it was successfully

delivered and signed for.Kind regards,Kate Spade & Co.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have replied with this information over and over and now even sent it all to a supervisor at late spade who said they would handle this and they still haven't! Below please check all ecemail back and forth and infirm tin had all been provided over and over and this is still not resolved here is the purchase details and the credit I n which I'm wishing for I would like the credit emailed to me and then will be satisfied and will closecthis outthank you! [redacted] Check Card KATESPADE.COM [redacted] Check Card KATESPADE.COM $425.87· 01/**/2015· $ 425.87· 01/**/2015· $ 425.87· 01/**/2015I have provided all the information I have to you over and over and each time you advise if I just provide one more thing out will handle it and you still haven't! I need this directed to your company president as I have lost all confidence in you and customer support to handle this! The purchase information was provided now multiple times and was provided to the last female helping me prior to no longer being with your company. She was to issue a refund gift card and advised she would and I have not received it. I need this handled and no more round and round here. This I s ridiculous and I have been more then patient here. I have spent and wasted so much time and this is still not handled!! Your last representative advised this was handled months ago and there is no way I should still be arguing this with you, this should have been taken care of. [redacted]Sincerely,

Business

Response:

Dear [redacted],I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to. As soon as I am able to confirm this information I will be happy to provide a credit. We have checked our store and online records and we have not located this purchase or proof of return. We have thoroughly researched our records and are unable to confirm your claim. We keep records or all claims in our department and have not located a claim for you. Without this information we are unable to provide a refund. In order to assist we will need the following information. Please advise specifically where your handbag was purchased. If this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transaction.Please additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards,Kate Spade & Co

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have supplied Thai to you many times as well as sent the purchas defailsi have been advised many times you will handle this and you never do and then you ignore me continuallyi have been reaching out for help in this for many months now it was returned to you atkate spade as your customer seri de team advised I would like to have you issue the credit due to me once and for all pleaseplease email the credit to me [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order a Sawyer Street Maxi purse on line, on the [redacted]. Paid with it on [redacted]. 3 days later they cancelled my order. If they didn't have them in stock, why did they take the order. Now I don't have a purse for my wife at Christmas.Desired Settlement: Send me the purse at the sale price.

Business

Response:

Dear [redacted],We are very sorry for your disappointing experience with your recent online order. We have reached out to you directly to assist with placing a new order for a comparable handbag. If you have any other questions, please let us know! We are always happy to help.Sincerely,kate spade new york Client RelationsTell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought 2 bags and 3 wallets from kate spade new york online, because of the advertising up to 75% off.

order # is [redacted]

there are the item information:

1. Orchard valley alligator cyndy wallet. Online price$228, sale price $55, I bought 2 wallets.

but the Tag price is $165 indeed.

2. Orchard valley alligator Doris bag Online price is $448, sale price $110

but Tag price is $375

3. Orchard valley alligator Sinclair bag Online price is $498, sale price $119

but the Tag price is $425

4. Southport avenue stacy wallet Online price is $198, sale price $59

but Tag price is $110

so I think the price online is a kind of cheating. I ask for price match, they refused. so I asked for return, they refused too. they said these are final sale, so can't not be returned or exchanged!

I would like to complain for their price cheating and refusing of return.Desired Settlement: let me return all these bags and wallets and refund all my money back.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

Sincerely,

Review: my Maise purse, was purchased last December. It has a number of stains which Icannot remove with a soft leather cleaner or damp cloth. I would like a refundsince, they significantly mar the appearance of the bag. Myorder number is order # [redacted]. I have spoken to [redacted] and [redacted] and both refuse to take any action even though I am within the one year warranty period.Desired Settlement: I would like a refund of the cost of the bag, since I cannot use it

Business

Response:

Dear Revdex.com,

We have received [redacted]’s Revdex.com complaint regarding her handbag.

Please know, the Company has a one-year warranty on kate spade new york products in which we are happy to assist with manufacturing defects.

Our client relations team has been in contact with [redacted] about her handbag. After carefully reviewing the images provided and speaking with production, the team has accommodated [redacted] with a replacement Maise handbag. Client relations followed up with [redacted] on August **, 2014 and she was pleased with the resolution.

We thank [redacted] for being a loyal customer and look forward to seeing her in our stores.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, I am hoping someone can assist me with my complaint. I have purchased a 2 pairs of [redacted] (for men) sunglasses from [redacted] last month (receipt and all proper paperwork I have and will forward if requested) and again another paid this month due to the fact that the 'ends' by the ear kept falling off. [redacted] could not allow me to return them (I don't know nor understand why) and therefore I had to purchase the SAME exact pair less than a month later (since that is what my boyfriend liked) I had encouraged him to try this line for men and then after listening to me and finally buying the item(s) they are of poor quality. The first pair was $26.00 the second pair were on sale for $10.69 (end of Summer sale) and we are quite surprised that these items were so poorly constructed. Its a shame that a designer does not have the quality that we thought, especially for being so exclusive and targeting men. Its quite unsettling to find such poor quality and workmanship in the product we spent nearly $30 for and then had to purchase yet again. The item is as follow: Black Oval Sportswrap #33150105 537 Retail $26.00 As I stated in the above paragraph, we've kept the 'damaged' pair which was not our fault, it was the manufacturers fault due to shoddy worksmanship of the sunglasses, and we've kept all the receipts and stickers and labels from the pairs of sunglasses.I would hope that someone could reach out to us and let us know if this was a one time occurrence/mistake or if this is how the products that [redacted]/Kate Spade will represent and sell for consumers then I will gladly never purchase anything from this designer/line again.Also I was 'prompted' to email you from my personal email since the Kate Spade corporate website would not take process my email and by not having a proper and running corporate web site is unacceptable.Thank you,[redacted]Desired Settlement: Replacement of item that poorly manufactured

Business

Response:

Dear

Revdex.com,

We have received [redacted]’s Revdex.com complaint regarding Liz

Claiborne sunglasses purchased at [redacted].

[redacted] also contacted the Company through the corporate website and received

the following response on August *, 2014:

Thank you for contacting Kate Spade & Company. Unfortunately, we are unable

to assist you with this inquiry as the [redacted] brand was purchased by

[redacted] in May 2012. This means they have been the sole manufacturers of

the brand.

We know [redacted] would appreciate hearing from [redacted] customers as

much as we always did. Therefore, do not hesitate to contact the customer

service team directly.

Since sending the reply, we have not received any additional responses or

inquiries from [redacted] and consider this matter resolved.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I emailed [redacted] as per the instructions and [redacted] said they'd help me and correct the issue and have someone get in contact with me and I am still waiting and this is riduculous.

No one will accept any responsibility for this and I will go to social media to get my point heard if it is necessary. [redacted] and and Kate Spade and [redacted] are not the companies I thought they were.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have ordered a KATE SPADE "irving place little nadine" bag on www.[redacted].com in May **, order number [redacted], When I received the bag, I found some flaws. At that time I did not contact the customer service, because the flaws doesn't affect its function and I did not use this handbag. But now, just as I want to use this bag, I find another unacceptable problem which is the logo reversed, what a collapse problem?! It looks like a fake and I think I will never use it. Since I am now living in China, I can not return the bag, but the poor quality of this bag so it can no longer be used by anyone. So the day before yesterday I contacted the customer service, ask for a refund. Customer Service back to me a letter saying apologize, but it does not solve any problems.???: " we do not support returns, reships, or re-credits for items shipped internationally". But apparently when I bought this bag, I did not know this argument, and at that time my delivery address is in the United States.Desired Settlement: Since I am now living in China, I can not return the bag, but the poor quality of this bag so it can no longer be used by anyone. I do not need another bag like this , so I just ask for a refund.

Consumer

Response:

At this time, I have not been contacted by Fifth & Pacific Companies, Inc. regarding complaint ID [redacted].

(Attach some photos to show the flaws of the product)

Sincerely,

Review: I returned a bag to [redacted] and was given a gift card. Later when I tried to purchase a purse online using the gift card the card kept getting denied. I called [redacted] and was rudely told by a manager Kate spade bought [redacted] and was refusing to honor any gift cards from [redacted]. I told her I was being ripped off and they were basically stealing from their customers. She told me to take it up with kate spade. I called kate spade corp and was told they sent an email into customers. I explained I'd never received an email stating my card was getting voided. The employee then stated that I had been given a date to use the card by. I again explained there was no expiration date on the card nor did I ever get any notification that card was getting voided. After over an hour on the phone being given the run around I was told to mail the card to them and they would issue me a new card. The guy said it would take a couple of months for possessing to just be patient. Its been six months still no card and I I feel they completely scammed me out of my money.Desired Settlement: I want kate spade/[redacted] to take responsibility and do right by a long standing customer! I want my money returned.

Business

Response:

Thank you for writing to us in regards to your [redacted] gift card.We apologize for the inconveniences you have experienced while trying to get this matter resolved. We will be providing you with a kate spade new york gift cardin place of your [redacted] gift card.The gift card will be sent out in the mail as soon as we hear back from you with the confirmed mailing address. Thank you again for reaching out.Kind regards,The kate spade new york team

Review: Kate Spade Saturday's website has deceptive advertising. For Cyber Monday, the website states: "Cyber Monday Madness. Take 30% off* everything online (Yep, even sale)." There are no exclusions listed on the advertisement, and when you click on the advertisement it takes you to shopping. One of the products is a custom weekender bag. I customized one on the website and added it to the shopping cart. When I attempted to apply the promotional code, no discount applied to the bag (but did to another item, a necklace, which I had also added to my cart). I called the cr and asked about this omission, and the customer representative [redacted] told me that the weekender was excluded. When I told him I saw no exclusions listed on the website, he told me that they are available via the email subscription as well as under the "Customer Care" portion of the website. I looked under the "Customer Care" tab and found no exclusions listed anywhere. Afterward, I signed up for the email subscription service, but I did not receive the email with the promotion so I cannot say whether there were exclusions listed via that forum. Unless, then, you are a subscriber to Kate Spade Saturday's emails, there is no way to see whether there are exclusions on their sales. Additionally, the asterisk on the advertisement is not sufficient to notify individuals whether there are exclusions because there is no corresponding asterisk with those exclusions listed. Online users cannot simply intuit that the "everything" in their promotion in fact means everything except customizable items. The omission on their website led me to spend time and customize a fact under the false premise that that bag would be discounted. I would not have spent that time had I known that the bag was not, in fact, discounted.Desired Settlement: Kate Spade Saturday should honor its advertisements or make its exclusions visible to online shoppers. On a personal level, I would like the discount applied to my purchase as promised via the website.

Business

Response:

Our Kate Spade Saturday ecommerce team spoke directly with our client yesterday and to her satisfaction, resolved her concern.We are greatly appreciative of the opportunity to address her concerns and are pleased to enhance our client experiences in the future.Kind regards,[redacted]